WhatsApp thank you after purchase templates in Thai

A thank you message after purchase in Thai thanks the customer by name, mentions what they bought, and gives one useful thing, written in the polite, natural Thai your customers expect from a store. Below are 9 templates written in Thai for first orders, repeat customers, gifts, larger orders, owner notes and after delivery. Each has an English line on when to use it and an English gloss. AeroChat sends them after the order and answers any reply in Thai in the same chat.

What a thank you message should do

A thank you works when it feels personal. Use the customer’s name and the product. Add one piece of help they will use, such as how to care for the item or how to reach you if something is wrong. A plain thank you tied to the order can be a utility message. Add a discount for the next order and it becomes marketing.

Writing these in Thai

End sentences with a polite particle. The templates use ค่ะ and นะคะ, the particles a female speaker uses. If your store’s voice is male, change them to ครับ and นะครับ. Pick one and use it everywhere.
Put คุณ before the name. คุณ{{customer_name}} reads as polite and friendly. There is no space between คุณ and the name.
Thai has no spaces between words. A space marks the end of a phrase or sentence, so the templates use spaces where an English message would use a comma or full stop.
Write dates the way your customers read them. Many Thai customers expect the Buddhist Era year, which is 543 years ahead of the Western year. Format {{delivery_date}} in your store settings to match.

The WhatsApp rules that apply

If the customer messaged you in the last 24 hours, you can send any of these as a free-text reply. Outside that 24-hour customer service window, a business-initiated message needs an approved template. These messages fit Meta’s utility category when they are about the customer’s own order or account and contain nothing promotional. Meta’s guidelines say utility templates must not promote products, upsell, cross-sell or include offers. A template that mixes an update with a promotion is classed as marketing. Every WhatsApp template has a set language, so a version in another language is submitted and approved on its own. See the WhatsApp message templates guide, WhatsApp message templates and template approval.

Source: Meta’s WhatsApp template category guidelines on developers.facebook.com, as of November 2026.

If you include a “next order” discount, send the template as marketing, and only to customers who opted in.

9 WhatsApp thank you after purchase templates in Thai

Copy a template, change the wording to match how your store talks, and keep the variables in double curly brackets. AeroChat fills them from your store data when it sends the message. The English under each template is a gloss, so you can check the meaning. Send the Thai text.

1. First order

Use after a new customer’s first purchase.

สวัสดีค่ะ คุณ{{customer_name}} ขอบคุณสำหรับคำสั่งซื้อแรกกับ {{store_name}} นะคะ
ตอนนี้ทางร้านกำลังแพ็ก {{product_name}} ให้อยู่ค่ะ ถ้ามีคำถามก่อนได้รับสินค้า ตอบกลับในแชทนี้ได้เลยค่ะ

English: Hello {{customer_name}}, thank you for your first order with {{store_name}}. We’re packing your {{product_name}} now. If you have any questions before it arrives, reply here.

2. Repeat customer

Use for customers who have ordered before.

สวัสดีค่ะ คุณ{{customer_name}} ขอบคุณที่กลับมาอุดหนุน {{store_name}} อีกครั้งนะคะ
ออเดอร์ {{order_number}} กำลังแพ็กอยู่ค่ะ ดีใจที่ได้ดูแลอีกครั้งค่ะ

English: Thank you for ordering from us again. Your order {{order_number}} is being packed. It’s good to have you back.

3. With care tips

Use for products that need care, such as linen, leather or plants.

คุณ{{customer_name}} คะ ขอบคุณที่สั่ง {{product_name}} นะคะ
เคล็ดลับให้ใช้ได้นาน: {{care_tip}}
มีข้อสงสัยเกี่ยวกับสินค้า ทักมาในแชทนี้ได้ตลอดเลยค่ะ

English: Thank you for buying {{product_name}}. A quick tip to make it last: {{care_tip}}. Message us here any time if you have questions about it.

4. Gift order

Use when the customer bought for someone else.

คุณ{{customer_name}} คะ ขอบคุณสำหรับออเดอร์ของขวัญ {{order_number}} ค่ะ
ทางร้านจะส่งให้ถึงมือคุณ{{recipient_name}} พร้อมข้อความของคุณ และจะแจ้งในแชทนี้เมื่อของถึงแล้วค่ะ

English: Thank you for your gift order {{order_number}}. We’ll make sure it reaches {{recipient_name}} with your message, and we’ll tell you here when it’s delivered.

5. Larger or formal order

Use above an order value you choose, or for business buyers.

เรียนคุณ{{customer_name}} ขอบพระคุณสำหรับคำสั่งซื้อ {{order_number}} เป็นอย่างสูงค่ะ
หากต้องการความช่วยเหลือเกี่ยวกับออเดอร์นี้ ตอบกลับข้อความนี้ได้เลย ทีมงานจะดูแลให้โดยตรงค่ะ

English: Thank you very much for your order {{order_number}}. We truly appreciate it. If you need anything for this order, reply to this message and our team will look after it personally.

6. Order placed in chat

Use after a customer completed the purchase inside WhatsApp.

ขอบคุณค่ะ คุณ{{customer_name}} ได้รับชำระเงินเรียบร้อยแล้ว ออเดอร์ {{order_number}} กำลังเตรียมแพ็กค่ะ
มีอะไรให้ช่วยเพิ่มเติมอีกไหมคะ

English: Thank you {{customer_name}}. Your payment is confirmed and order {{order_number}} is being packed. Is there anything else we can help you with today?

7. Note from the owner

Use if your store is a small team and you want a warmer note.

สวัสดีค่ะ คุณ{{customer_name}} {{owner_name}} จาก {{store_name}} นะคะ ขอบคุณที่อุดหนุนร้านเล็กๆ ของเราค่ะ
ทุกออเดอร์มีความหมายกับเรามาก หวังว่าจะชอบ {{product_name}} นะคะ

English: Hello {{customer_name}}, this is {{owner_name}} from {{store_name}}. Thank you for your order. Every order means a lot to a small shop like ours. I hope you love your {{product_name}}.

8. Thank you with next-order offer

Use only as a marketing template, for opted-in customers.

สวัสดีค่ะ คุณ{{customer_name}} ขอบคุณที่ช้อปกับ {{store_name}} ค่ะ
รับส่วนลด {{discount_amount}} สำหรับออเดอร์ถัดไป ใช้โค้ด {{discount_code}} ได้ถึง {{end_date}} ค่ะ
พิมพ์ STOP หากไม่ต้องการรับโปรโมชันอีก

English: Thank you for shopping with {{store_name}}. Here’s {{discount_amount}} off your next order: code {{discount_code}}, valid until {{end_date}}. Reply STOP to stop receiving offers.

9. After delivery

Use once the order has arrived.

คุณ{{customer_name}} คะ ออเดอร์ {{order_number}} จัดส่งถึงแล้วนะคะ ขอบคุณอีกครั้งที่เลือก {{store_name}} ค่ะ
ถ้าสินค้ามีปัญหาอะไร ตอบกลับในแชทนี้ได้เลย ทางร้านจะรีบแก้ไขให้ค่ะ

English: Your order {{order_number}} has arrived. Thank you again for choosing {{store_name}}. If anything isn’t right, reply here and we’ll sort it out.

Send these automatically with AeroChat

AeroChat sends thank you messages in Thai when an order is placed or delivered in your store platform, such as Shopify, WooCommerce or Wix, and picks the version from the order and customer data. For orders placed in the chat, the payment link comes from a gateway such as Omise and 2C2P, and AeroChat sends template 6 as soon as it detects the payment. The customer never has to type “paid”.

First or repeat: based on the customer’s order count in your store.
Care tips: come from the product’s tags or the content you add to AeroChat for that product.
Gift and larger orders: triggered by a gift note on the order or a total above the level you set.
Next-order offer: sent as a separate marketing template, only to customers who opted in to marketing.
Replies: AeroChat answers questions about the order or product in Thai in the same chat.

The same template in other languages

Questions

Is a thank you message in Thai utility or marketing?

A thank you tied to the customer’s order, with no promotion, fits the utility rules in any language. Add a discount, a product suggestion or a “shop again” link and Meta classes it as marketing. Template 8 is a marketing template.

Do the variables stay in English?

Yes. Variables such as {{customer_name}} and {{product_name}} are placeholders. AeroChat fills them from the order, so the customer only sees the finished message.

Can I send the same thank you in two languages?

Yes. Submit each language as its own template. Set AeroChat to send the Thai version to customers who write to you in Thai, and the English one to the rest.

When should I send the next-order offer?

After delivery, once the customer has the product. Send it as a marketing template to customers who opted in.

Thank every customer in Thai

Connect your store and WhatsApp number, and AeroChat sends a personal thank you in Thai after each order and answers the replies in the customer’s language. Start your 7-day free trial. No credit card needed.

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