WhatsApp shipping update templates in Tagalog

A WhatsApp shipping update in Tagalog tells the customer their order has shipped, with the courier, tracking link and expected delivery date. Below are 9 updates written in Tagalog for shipped orders, split parcels, preorders, courier changes, address problems and cash on delivery, each with an English gloss. AeroChat sends them when an order is fulfilled and answers “where is my order?” from live tracking in the customer’s language.

What a shipping update should do

Every shipping update you send is a “where is my order?” question you don’t have to answer. Include the courier name, the tracking link and the expected delivery date. If the order shipped in parts, say what’s in each parcel.

Keep it to the facts of the shipment, so it can stay a utility message.

Writing updates in Tagalog

Filipino online sellers usually write in Taglish: Tagalog mixed with English words such as order, ship, confirm and tracking. That is how most customers write too, so the templates follow it.

“Po” shows respect and is expected from a shop, whatever the customer’s age. Each page also includes one formal version in fuller Tagalog for customers who prefer it.

The variables stay in English, such as {{customer_name}}. AeroChat fills them from your store data when it sends the message.

The WhatsApp rules that apply

If the customer messaged you in the last 24 hours, you can send any of these as a free-text reply. Outside that 24-hour customer service window, a business-initiated message needs an approved template. These messages fit Meta’s utility category when they are about the customer’s own order or account and contain nothing promotional. Meta’s guidelines say utility templates must not promote products, upsell, cross-sell or include offers. A template that mixes an update with a promotion is classed as marketing. See the WhatsApp message templates guide, WhatsApp message templates and template approval.

When you create a template, Meta asks you to assign it a language code. For Tagalog that is fil. Meta does not translate templates, so you supply the Tagalog text yourself. A template with the same name in several languages counts as a separate template for each language.

Source: Meta’s WhatsApp template category guidelines and message template docs on developers.facebook.com, as of November 2026.

9 WhatsApp shipping update templates in Tagalog

Copy a template, change the wording to match how your store talks, and keep the variables in double curly brackets. Each one has an English gloss underneath so your team knows what it says.

1. Order shipped

Use when the order is handed to the courier.

Hi {{customer_name}}, na-ship na po ang order ninyo na {{order_number}} mula sa {{store_name}}.
Courier: {{courier_name}}
Tracking: {{tracking_url}}
Inaasahang delivery: {{delivery_date}}

In English: Hi, your order from the store has shipped. Courier, tracking link and expected delivery date are listed.

2. Short shipped update

Use for local, fast deliveries.

Hi {{customer_name}}, on the way na po ang order {{order_number}} at inaasahang darating sa {{delivery_date}}. I-track dito: {{tracking_url}}

In English: Hi, your order is on the way and should arrive on the date shown. Track it here.

3. Split shipment

Use when the order ships in more than one parcel.

Hi {{customer_name}}, darating po ang order ninyo na {{order_number}} sa {{parcel_count}} na parcel.
Parcel 1: {{parcel_1_items}}, tracking {{tracking_url_1}}
Parcel 2: {{parcel_2_items}}, tracking {{tracking_url_2}}

In English: Hi, your order is arriving in several parcels. The items and tracking for each parcel are listed.

4. Preorder shipped

Use when a preorder finally ships.

Hi {{customer_name}}, good news po! Na-ship na ang pre-order ninyo na {{order_number}} para sa {{product_name}}.
I-track dito: {{tracking_url}}. Inaasahang delivery: {{delivery_date}}.

In English: Hi, good news. Your preorder for the product has shipped. Track it here. Expected delivery date is shown.

5. Courier changed

Use when the parcel moves to a different courier for final delivery.

Hi {{customer_name}}, nai-turn over na po ang order ninyo na {{order_number}} sa {{new_courier_name}} para sa final delivery.
Ito po ang bagong tracking link: {{tracking_url}}

In English: Hi, your order has been handed to a new courier for final delivery. Here is the new tracking link.

6. Parcel in transit, no update

Use when tracking hasn’t moved for a few days.

Hi {{customer_name}}, nasa biyahe pa po ang order ninyo na {{order_number}} kasama ang {{courier_name}}.
Hindi pa po nag-a-update ang tracking mula {{last_scan_date}}. Nangyayari po ito minsan habang lumilipat ang parcel sa pagitan ng mga hub. Binabantayan po namin ito at magme-message kami rito kapag may update.

In English: Hi, your order is still in transit with the courier. Tracking has not updated since the date shown. This sometimes happens while a parcel moves between hubs. We are watching it and will message you here when there is an update.

7. Address problem

Use when the courier reports an address issue.

Hi {{customer_name}}, hindi po mahanap ng {{courier_name}} ang address para sa order {{order_number}}: {{shipping_address}}
Paki-reply po ng kumpletong address, kasama ang house o unit number, barangay at ZIP code, para ma-update namin.

In English: Hi, the courier could not find the address for your order. Please reply with the complete address, including house or unit number, barangay and ZIP code, so we can update it.

8. Shipped with cash on delivery

Use for COD orders, so the customer knows the amount.

Hi {{customer_name}}, na-ship na po ang order ninyo na {{order_number}} via {{courier_name}}.
Pakihanda po ang {{order_total}} pagdating nito sa {{delivery_date}}.
Tracking: {{tracking_url}}

In English: Hi, your order has shipped with the courier. Please have the amount shown ready when it arrives on the date shown. Tracking link.

9. Formal shipped update in Tagalog

Use for older customers or a more formal store.

Magandang araw po, {{customer_name}}. Naipadala na po namin ang inyong order {{order_number}} sa pamamagitan ng {{courier_name}}.
Tracking number: {{tracking_number}}
Inaasahang pagdating: {{delivery_date}}
Mag-reply lamang po kung may katanungan kayo.

In English: Good day. We have shipped your order with the courier. Tracking number and expected arrival date are listed. Just reply if you have any questions.

Send these automatically with AeroChat

AeroChat sends shipping updates when an order is fulfilled in your store platform, such as Shopify, WooCommerce or Wix, and when the courier’s tracking changes. Tracking comes from couriers or tracking apps connected through their API, for example AfterShip:

Shipped, split and preorder updates: triggered by fulfillments on the order, with the tracking number and courier from each one.
Expected delivery date: comes from the courier’s estimate when it gives one.
No update and new courier: triggered by tracking events or by no scan for the number of days you set.
Address problems: AeroChat takes the corrected address in the chat, reads it back and updates the order or passes it to the courier.
“Where is my order?”: AeroChat verifies the customer by email or phone and gives the live status, in Tagalog if that is how they ask.

See WhatsApp order tracking and stopping “where is my order” questions.

This template in other languages

Questions

Is a shipping update a utility template?

Yes. Meta’s guidelines give a notice that a package is on its way, with tracking details, as a utility example. Keep offers out of it.

Do I need a separate approved template in Tagalog?

Yes, for messages sent outside the 24-hour window. Meta asks for a language code on each template, fil for Tagalog, and does not translate it for you. Each language version of the same template counts toward your template limit.

What if the customer writes back in English or mixes languages?

AeroChat replies in the language the customer writes in, including messages that mix Tagalog and English. The template sets the first message, and the chat continues in their language.

Should I write in Taglish or pure Tagalog?

Taglish is what most Filipino shoppers use in chat, so it reads as natural. Use the formal version for older customers or for a more formal store. Keep “po” in either style.

What if tracking stops updating?

Tell the customer before they ask, say you’re watching it, and give a date for the next update. See what to tell customers when tracking isn’t updating.

Send Tagalog shipping updates from live tracking

Connect your store and courier, and AeroChat sends shipping updates on WhatsApp and answers “where is my order?” from live tracking, in Tagalog or whichever language the customer writes in. Start your 7-day free trial. No credit card needed.

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