WhatsApp cash on delivery confirmation templates in Tagalog

A cash on delivery confirmation in Tagalog asks the customer to confirm the order, the amount to pay at the door and the delivery address before you ship. Below are 8 templates written in Tagalog, each with an English gloss, from the first confirmation to reminders, address checks and an offer to pay online. AeroChat sends them when a COD order comes in and updates the order from the customer’s reply, whatever words they use.

Writing cash on delivery confirmations in Tagalog

Filipino shoppers expect “po” and “opo” as a sign of respect, and sellers use them in almost every line. Most online stores write in Taglish, Tagalog mixed with English words such as “order”, “cart”, “checkout” and “shipping fee”. The templates below do the same, because that is how Filipino customers write to a shop. A message in deep, formal Tagalog would sound odd in a chat.

WhatsApp rules to know before you send

The 24-hour window. If the customer messaged you in the last 24 hours, you can send any of these as a free-text reply. Outside that customer service window, a business-initiated message needs an approved template.
Utility, if it stays about the order. These messages fit Meta’s utility category when they are about the customer’s own order and contain nothing promotional. A template that mixes an order update with a promotion is classed as marketing. Keep offers out.
One language per template. You choose a language when you submit a template. Submit the Tagalog text as its own version, next to your English one. See the WhatsApp message templates guide and the glossary entry on WhatsApp message templates.

WhatsApp rules from Meta’s template category guidelines, checked 11 November 2026.

8 WhatsApp cash on delivery confirmation templates in Tagalog

Copy a template, adjust the wording to how your store talks, and keep the variables in double curly brackets in English. AeroChat fills them from your store data when it sends the message. The English line under each template is a gloss, so you know what it says.

1. First COD confirmation

When to use it: as soon as a cash on delivery order is placed.

Hi {{customer_name}}, salamat po sa order ninyo sa {{store_name}}!
Order {{order_number}}: {{order_items}}
Babayaran pagdating (COD): {{order_total}}
Delivery address: {{shipping_address}}
Paki-reply po ng OO para ma-confirm at maipadala namin, o HINDI para i-cancel.

In English: Hi {{customer_name}}, thanks for your order from {{store_name}}. Order {{order_number}}: {{order_items}}. Amount to pay on delivery: {{order_total}}. Delivery address: {{shipping_address}}. Please reply OO (yes) to confirm and we’ll ship it, or HINDI (no) to cancel.

2. Short confirmation

When to use it: for small orders or repeat customers.

Hi {{customer_name}}, paki-confirm po ang COD order ninyo na {{order_number}} na {{order_total}}.
Mag-reply po ng OO para maipadala o HINDI para i-cancel.

In English: Hi {{customer_name}}, please confirm your cash on delivery order {{order_number}} for {{order_total}}. Reply OO (yes) to ship it or HINDI (no) to cancel.

3. Address check

When to use it: when the address looks incomplete.

Hi {{customer_name}}, handa na pong ipadala ang COD order {{order_number}}.
Ito po ang address na nasa amin: {{shipping_address}}. Kumpleto na po ba ito, kasama ang house number, street at barangay?
Mag-reply po ng OO kung tama, o i-send dito ang buong address.

In English: Hi {{customer_name}}, your cash on delivery order {{order_number}} is ready to ship. The address we have is {{shipping_address}}. Is it complete, including the house number, street and barangay? Reply OO (yes) if it’s correct, or send the full address here.

4. Reminder, no reply yet

When to use it: once, if the customer hasn’t answered the first message.

Hi {{customer_name}}, hindi pa po namin naipapadala ang order {{order_number}} dahil hinihintay pa namin ang confirmation ninyo.
Babayaran pagdating: {{order_total}}
Mag-reply po ng OO para maipadala, o HINDI kung hindi niyo na po kailangan.

In English: Hi {{customer_name}}, we haven’t shipped order {{order_number}} yet because we’re waiting for your confirmation. Amount to pay on delivery: {{order_total}}. Reply OO (yes) to ship it, or HINDI (no) if you no longer need it.

5. Final reminder before cancel

When to use it: when your policy cancels unconfirmed COD orders after a set time.

Hi {{customer_name}}, huling paalala na po ito para sa order {{order_number}}.
Kung wala po kaming matanggap na reply bago ang {{cancel_deadline}}, iki-cancel na po namin ito. Mag-reply lang po ng OO para maipadala.

In English: Hi {{customer_name}}, this is a last reminder about order {{order_number}}. If we don’t hear from you by {{cancel_deadline}}, we’ll cancel it. Reply OO (yes) to ship it.

6. Confirmed, with dispatch date

When to use it: right after the customer confirms.

Salamat po, {{customer_name}}! Confirmed na po ang order {{order_number}}.
Ipapadala ito sa {{dispatch_date}} via {{courier_name}}. Pakihanda na lang po ang {{order_total}} pagdating ng rider.
Ise-send namin dito ang tracking link.

In English: Thank you {{customer_name}}, order {{order_number}} is confirmed. It ships on {{dispatch_date}} with {{courier_name}}. Please have {{order_total}} ready when it arrives. We’ll send the tracking here.

7. Offer to pay online instead

When to use it: when you’d like the customer to prepay.

Hi {{customer_name}}, pwede na pong i-confirm ang order {{order_number}}.
Pwede po kayong magbayad ng {{order_total}} via COD, o magbayad online ngayon para hindi na kailangang maghanda ng cash pagdating ng rider.
Mag-reply po ng COD para manatili sa cash on delivery, o ONLINE at magpapadala kami ng secure na payment link.

In English: Hi {{customer_name}}, order {{order_number}} is ready to confirm. You can pay {{order_total}} on delivery, or pay online now and skip the cash at the door. Reply COD to keep cash on delivery, or ONLINE and we’ll send a secure payment link.

8. Canceled at the customer’s request

When to use it: when the customer says they no longer want the order.

Salamat po sa pag-inform, {{customer_name}}. Na-cancel na po ang order {{order_number}} at walang ipapadala.
Kung magbago po ang isip ninyo, mag-reply lang po dito at tutulungan namin kayong mag-order ulit.

In English: Thanks for letting us know, {{customer_name}}. Order {{order_number}} is canceled and nothing will be delivered. If you change your mind, reply here and we’ll help you order again.

Send these automatically with AeroChat

AeroChat sends the first Tagalog confirmation when a cash on delivery order lands in your store platform, such as Shopify, WooCommerce or Wix, then acts on the reply in the same chat. Customers rarely type the exact keyword. AeroChat reads the reply as written, in Tagalog, English or a mix, so a short yes, a request to change the address or a question about the total are each handled correctly.

Confirmed: AeroChat tags the order as confirmed so your team or courier booking can go ahead.
Canceled: AeroChat cancels the order or tags it for your team, as you set in the workflow.
New address: AeroChat reads the address back to the customer and updates the order once they confirm it.
Pay online: AeroChat sends a payment link from your gateway, such as PayMongo, Xendit, Maya Business, and switches the order to prepaid once the payment is detected.
No reply: the reminder and final reminder go out at the times you choose.

Copy this into AeroChat

When a cash on delivery order comes in, send our approved COD confirmation template in the customer’s language (example: the Tagalog version for customers who wrote to us in Tagalog) with the order number, items, total and address. In Tagalog, use po and opo, and write in natural Taglish. If the customer confirms, in any words, tag the order as confirmed. If they cancel, cancel the order. If they send a new address, read it back and update the order once they confirm. If they ask to pay online, send a payment link and mark the order prepaid when the payment is detected. If there is no reply after 12 hours (example), send one reminder, and cancel after 48 hours (example).

Change the hours, timings and template names to your own before you paste it.

This template in other languages

Questions

Is a COD confirmation in Tagalog a utility template?

It fits Meta’s utility category when it is about the customer’s own order and contains nothing promotional. Keep offers out of it. The pay online version is about paying for the same order, not a promotion.

Do I need a separate Tagalog template?

Yes, for the first message outside the 24-hour window. Each approved template has one language, so submit a Tagalog version next to your English one.

What if the customer replies in their own words instead of the keyword?

AeroChat reads the reply as written, so a short yes, a request to change the address or a question about the total are each handled correctly.

What if the customer writes in English, or mixes Tagalog and English?

AeroChat replies in the language the customer writes in. If they mix Tagalog with English words, or switch language halfway through the chat, AeroChat follows them. You don’t need to set a language per customer.

AeroChat also answers your customers in Tagalog on every channel. See AI customer service in Tagalog.

Confirm COD orders in Tagalog before they ship

Connect WhatsApp and your store, submit your Tagalog COD template, paste the recipe, and place a test COD order with your own number. Start your 7-day free trial. No credit card needed. See plans on the pricing page.

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