Shopee greeting message templates

A good Shopee greeting welcomes the buyer, names what they can ask, and keeps everything inside Shopee. Short is better. Ask what they need, then answer the product, size or delivery question straight away. Below are 10 templates to copy. AeroChat answers the question that follows from your product details, at any hour.

Shopee rules to know before you send

Replies count within 12 hours. Shopee’s chat response rate counts replies sent within 12 hours of the buyer’s latest message, over the last 30 days.
Auto-replies and broadcasts don’t count. Shopee leaves its own auto-replies and chat broadcasts out of the response rate. Messages you type and Message Shortcuts count.
Keep the buyer on Shopee. Shopee treats directing a buyer to continue outside Shopee as a chat violation. That includes external links, phone numbers, social media accounts and payment outside Shopee, and its chat blocks messages with contact or bank details. A link to a Shopee page is fine. None of the templates below use outside links.
Thresholds for the response rate differ by market and seller program. Check your Account Health page. See how to improve your Shopee chat response rate.

Shopee rules from the Shopee Seller Education Hub, checked 11 November 2026: Understanding Chat Response and Chat violations. Rules and thresholds differ by market, so check the Shopee seller site for yours.

10 Shopee greeting message templates to copy

Replace the words in double curly brackets with your own details. No outside links, phone numbers or social accounts.

1. Simple welcome

When to use it: the default first reply.

Hi {{buyer_name}}, welcome to {{shop_name}}! How can we help? Ask us about sizes, stock or delivery.

2. Welcome with follow

When to use it: to grow shop followers.

Hi {{buyer_name}}, thanks for visiting {{shop_name}}! Follow our shop on Shopee to see new arrivals first. What are you looking for today?

3. Size help

When to use it: for fashion shops.

Hi {{buyer_name}}, welcome! Not sure about your size? Send your height and weight and we'll suggest one.

4. Electronics compatibility

When to use it: for gadget and accessory shops.

Hi {{buyer_name}}, welcome to {{shop_name}}! Tell us your device model and we'll check which accessory fits.

5. Campaign day

When to use it: during a big sale.

Hi {{buyer_name}}, welcome to our {{campaign_name}} sale! Shop vouchers are shown on each listing. Ask us about any product.

6. Returning buyer

When to use it: for buyers who’ve ordered before.

Hi {{buyer_name}}, good to see you again! Looking to restock or something new?

7. Pre-order shop

When to use it: when many items are pre-order.

Hi {{buyer_name}}, welcome! Some items are pre-order and ship in {{preorder_days}} days. The listing shows which ones. What would you like to know?

8. Mall or brand store

When to use it: for official brand stores.

Hi {{buyer_name}}, welcome to the official {{brand_name}} store on Shopee. How can we help today?

9. Multilingual

When to use it: for buyers writing in different languages.

Hi {{buyer_name}}, welcome! You can write to us in English, {{language_2}} or {{language_3}}. How can we help?

10. Gift help

When to use it: before a gift holiday.

Hi {{buyer_name}}, shopping for a gift? Tell us who it's for and your budget, and we'll suggest a few listings.

Tips for writing your own

Ask one question. Then answer it fast.
Mention shop vouchers only if they’re live on the listing.
Keep links to Shopee pages only.

Send these automatically with AeroChat

AeroChat answers buyers in Shopee chat when they write, from the product details, size charts and policies you give it. It replies in the buyer’s language and hands problems to your team with the conversation attached. Orders, payment and shipping for Shopee sales stay in Shopee, so AeroChat points buyers to their order page in the Shopee app. Save the ones you start yourself as Message Shortcuts in Shopee chat. Messages sent from shortcuts count toward your response rate.

Template	What triggers it	Filled from
Simple, follow, multilingual, brand store (1, 2, 8, 9)	A buyer’s first message in a new chat.	Your shop name and greeting wording.
Size help, compatibility (3, 4)	The buyer asks about fit or a device model.	Your size charts and compatibility lists.
Campaign, pre-order, gift (5, 7, 10)	Dates or product types you set.	Your campaign dates and product details.
Returning buyer (6)	The buyer says they’ve ordered before.	What the buyer tells AeroChat. Order history stays in Shopee.

Copy this into AeroChat

When a Shopee buyer starts a new chat, greet them in one line and ask what they need. If they ask about size, ask their height and weight and suggest a size from our size chart for that product. If they give a device model, check our compatibility list. Answer stock, delivery and return questions from our product details and policies. Only link to Shopee pages. Never share a phone number or a social account. Reply in the buyer’s language.

Add your size charts and policies to AeroChat before you paste it.

Questions

Does a greeting count as a reply for my response rate?

Shopee leaves its own auto-replies out of the response rate. The buyer still needs a real answer within 12 hours of their latest message.

Can I invite buyers to my Instagram in the greeting?

No. Shopee treats directing buyers to social accounts as a chat violation.

Does AeroChat reply in the buyer’s language?

Yes, including when a buyer mixes languages in one message.

Answer Shopee buyers in one inbox

Connect your Shopee shop and add your product details, and AeroChat answers the question after the greeting. Start your 7-day free trial. No credit card needed. See plans on the pricing page.

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On Shopify? Install AeroChat from the Shopify App Store.