Abandoned Cart Recovery in Chat for Shopify
Yes. AeroChat recovers abandoned carts in the chat, with your Shopify store built in. When a shopper messages you after leaving checkout, AeroChat finds their abandoned checkout in Shopify, answers the question that stopped them, such as shipping cost, size or stock, and sends the link that takes them back to the same checkout, on WhatsApp, Instagram, web chat and every other channel.
This recipe turns “I was about to buy, but…” into a finished order in the same conversation. Part of connecting Shopify to WhatsApp and AI chat.
What happens today
A shopper fills their cart, reaches checkout and stops. Usually one question stops them: what delivery costs, whether the size runs small, whether it arrives before a date. Shopify can send an abandoned checkout email, and many stores add a WhatsApp link to it. When the shopper replies or taps the link, the question lands in an inbox, often after hours, and by the time someone answers the shopper has bought somewhere else.
Your team then has to find the checkout by hand, work out what was in it and paste the link back. Most stores never do it at all.
The flow that works
- The shopper messages you, from the link in your abandoned checkout email, from the chat on your store, or by replying to a reminder you sent.
- AeroChat asks for the email or phone number they used at checkout and finds their abandoned checkout in Shopify.
- It reads back what was in the cart and asks what stopped them.
- It answers from your store data: shipping rates for their address, the size guide, live stock for the variant.
- If the price is the problem and the cart meets your rule, it offers the one discount code you approved.
- It sends the checkout recovery link, so the shopper lands on the same checkout with the cart filled in.
What it looks like on WhatsApp
Customer: Hi, I left a jacket in my cart yesterday. Does shipping to Austin really cost US$15? (example)
AeroChat: Let me check. Which email did you use at checkout?
Customer: sam@example.com
AeroChat: Thanks, Sam. Your cart has the Harbor rain jacket in M, navy, at US$89. Standard shipping to Austin is US$15, and shipping is free on orders over US$100 (example). You can also use code FREESHIP90 today for free shipping on this order (example). Here is your checkout, with the jacket still in it.
Customer: Done, just paid.
In Shopify: nothing changed until Sam paid. AeroChat read the abandoned checkout, the shipping rates and the discount you set up. The completed checkout became an order as usual.
The recipe
Copy this into AeroChat
When a shopper says they left items in their cart or stopped at checkout, follow these steps.
- Ask for the email or phone number they used at checkout. Find their most recent abandoned checkout in Shopify. If there is none, help them find the product instead.
- Read back the items, variants and cart total in one line.
- Ask what stopped them, if they have not said.
- Answer from our store data: Shopify shipping rates for their address, the size guide in our knowledge base, and live stock for the exact variant.
- If the price or shipping cost is the problem and the cart is over US$90 (example), offer code FREESHIP90 (example). Offer it once. Never offer any other discount.
- Send the checkout recovery link from Shopify so they return to the same cart.
- If an item in the cart is now out of stock, say so and suggest the closest variant that is in stock.
Do not push a shopper who says they are just looking. Never invent a promotion or a delivery date. Reply in the customer’s language.
Change the cart value, the discount code and the stock rule to match your store before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard. AeroChat reads the abandoned checkout and its recovery link from Shopify through its Admin API in the workflow you describe, and checks shipping rates and stock from your synced catalog.
- Your abandoned checkout email. Add a WhatsApp link to it in Shopify, so shoppers who have a question can reply in chat. See cart abandonment.
- Your knowledge base. Add your size guide, delivery times and the discount rules, so AeroChat answers from your own rules.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist of what is left: add your knowledge base and the discount code you named, then switch it on.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which discount code AeroChat may offer, the cart value it needs and how often.
- Whether you send WhatsApp reminders at all. A reminder you send outside the 24-hour customer service window has to be an approved marketing template, and it can go only to shoppers who agreed to WhatsApp messages. See WhatsApp message templates.
- What AeroChat says when the cart has items that sold out.
The result to expect
Shoppers who come back with a question get the answer and their cart back in the same conversation, while they still want to buy. Your team stops looking up checkouts by hand.
Measure it with your own numbers: recovered checkouts that started with a chat, and orders placed in the same session as the chat, for a month before and after.
Next: see the abandoned cart recovery workflow across every channel and the WhatsApp abandoned cart templates.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your Shopify store and email, with the same Shopify connection behind it. See what each channel does on the Shopify integration page.
Channel versions: WhatsApp abandoned cart recovery.
Win back your first abandoned cart in chat
Install AeroChat, paste the recipe, and ask your own store chat about a cart you left at checkout.
7-day free trial.