Check a LoyaltyLion Loyalty Tier on WhatsApp and in Chat
Yes. AeroChat works directly with LoyaltyLion. When a customer asks about their tier, AeroChat reads their loyalty tier membership from LoyaltyLion and replies with the tier name, the date it runs until and the benefits it gives them.
This recipe answers “what tier am I?” and “when does my status end?” on every channel, from your own LoyaltyLion program. Part of connecting LoyaltyLion to WhatsApp and AI chat.
What happens today
Tiers only work when customers know where they stand. Most do not log in to check, so they ask in chat, or they never find out that one more order would keep their status. Your team has to look up each customer in LoyaltyLion to answer.
The flow that works
- The customer asks about their tier or status.
- AeroChat finds them in LoyaltyLion by email and reads their tier membership.
- It replies with the tier name and the date the membership runs until.
- It adds that tier’s benefits from your knowledge base, and how to reach or keep a tier if they ask.
What it looks like on WhatsApp
Customer: What tier am I on? (example)
AeroChat: You are on the Gold tier until 31 March 2027. Gold gives you free shipping on every order and double points on your birthday month. Would you like to know how to reach Platinum?
In LoyaltyLion: nothing changes. AeroChat read the customer’s tier membership.
The recipe
Copy this into AeroChat
When a customer asks about their tier, level or VIP status, follow these steps.
- Use the email we have for them, or ask for the email on their account. Find the customer in LoyaltyLion by that email and use only an exact match.
- Read their loyalty tier membership.
- Reply with the tier name and the date it runs until, if there is one.
- Add the benefits of that tier from our knowledge base.
- If they ask how to reach the next tier or keep theirs, explain the rule from our knowledge base.
- If they have no tier, say so and explain how tiers work in our program.
Never promise a tier change. Tier changes happen in LoyaltyLion. Reply in the customer’s language.
Add your tier names and benefits to the knowledge base before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
- LoyaltyLion. In LoyaltyLion, go to Manage, then API keys, and click Create API key with read access to customers. Copy the key and paste it in when AeroChat asks.
- Your knowledge base. Add each tier’s benefits and the rules for reaching and keeping it.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect LoyaltyLion, add your knowledge base, then switch it on. If it built the connection from LoyaltyLion’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Your tiers, thresholds and benefits, in LoyaltyLion.
- How much AeroChat says about reaching the next tier.
- When a tier question goes to your team, for example a manual upgrade request.
The result to expect
Customers know their status and what it gives them, and know what keeps it. Your team stops looking up tiers by hand.
Measure it with your own numbers: tier questions answered in chat, and repeat orders from customers who asked, for a month before and after.
Next: see every LoyaltyLion workflow, including checking a points balance.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same LoyaltyLion connection behind it. See what each channel does on the LoyaltyLion integration page.
Related guides
- Automate Loyalty Points in Chat
- How Do Customers Check Their Loyalty Points Without Logging In?
- WhatsApp Loyalty Points and Balance Checks
Tell customers where they stand
Install AeroChat, paste the recipe, add your LoyaltyLion key, and ask your own chat what tier you are on.
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