Superchat vs AeroChat: Messaging Inbox vs Finishing the Sale in Chat
Superchat gives your team one inbox for messaging and email, with WhatsApp newsletters and AI agents, and AeroChat runs the customer’s request inside the chat, from the question to the payment confirmation. Superchat suits a team in Europe that wants a shared inbox, newsletters and SMS, billed in euros on a 12-month term. AeroChat suits an online store that wants customers to ask, pay and get delivery updates in one conversation, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, with its store connected directly.
Superchat and AeroChat at a glance
| Superchat | AeroChat | |
|---|---|---|
| What it is | A messaging platform with a shared inbox, WhatsApp newsletters, automations and AI agents | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | Monthly plans in euros by users, numbers, automations, AI agents and credits, with a 12-month minimum term | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | WhatsApp, Instagram, Messenger, Telegram, live chat, email and SMS | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | Shared inbox, automations, AI agents from Professional, AI Copilot as an add-on | Answers from your store data, verifies the customer before sharing an order, sends a payment link and confirms payment, books delivery and runs any workflow you describe |
| Setup | Connect channels. Shopify connects through Zapier, per Superchat’s help center | Connect your store (Shopify, WooCommerce or Wix) and channels. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
Superchat details from superchat.com/en/pricing and Superchat’s Shopify x Zapier guide, checked 11 November 2026.
Where AeroChat is different
Your store is built in
Shopify, WooCommerce and Wix connect directly. AeroChat verifies the customer, reads the order and answers product, stock and delivery questions from the store, with no Zapier step.
It finishes the sale in the chat
When a customer says “I’ll take it”, AeroChat sends an Airwallex payment link, detects the payment and confirms the order in the same conversation. The customer never types “paid”.
One allowance, month to month
Superchat plans combine users, numbers, automations, AI agents and credits, each with an add-on price, on a 12-month term. AeroChat plans are sized by AI responses, admin users are not limited, and your team’s replies never use the allowance.
TikTok Shop and marketplaces
AeroChat answers buyers in TikTok Shop buyer chat and supports Shopee and Lazada.
When Superchat may suit you better
- You need SMS. Superchat lists SMS on every plan. AeroChat does not list SMS today.
- You send WhatsApp newsletters at volume. Superchat sells a WhatsApp newsletter add-on for up to 10,000 recipients a month.
Pricing as of November 2026
Superchat plans from its pricing page, in euros a month, net, with a minimum contract term of 12 months.
| Superchat plan | Monthly | Users | AI agents | Credits |
|---|---|---|---|---|
| Basic | €89 | 3 | None | 1,500 |
| Professional | €149 | 6 | 1 | 7,000 |
| Advanced | €299 | 12 | 3 | 25,000 |
| Custom | On request | Custom | Custom | Custom |
Company-initiated WhatsApp conversations cost €0.05 to €0.11 on top. Extra users are €19 each and extra AI agents €49 each a month.
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Every plan has a 7-day free trial and no limit on admin users, and your team’s replies don’t count toward the plan. Payment links and WhatsApp broadcasts start on Growth. See current plans on the pricing page.
Switching from Superchat to AeroChat
- Connect your store and channels. Shopify, WooCommerce and Wix are built in, and your WhatsApp number can stay on the WhatsApp Business app on your phone at the same time.
- Bring your knowledge across. Add your policies, FAQs and pages so the answers match what your customers already get.
- Describe your workflows. Order status, returns, bookings and taking payment in the chat. AeroChat builds each one from your description.
- Recreate your approved templates. Business-initiated WhatsApp messages outside the 24-hour window need approved templates. See WhatsApp message templates.
- Run both for a while if you like. AeroChat can answer on one channel while you compare, then take over the rest.
Questions
Is AeroChat or Superchat better for an online store?
If you want customers to get order answers and pay in the chat, with your store connected directly, AeroChat is the better fit. If you need SMS and WhatsApp newsletters in one inbox, Superchat is an option to look at.
Does AeroChat need Zapier to connect to Shopify?
No. Shopify is built in. AeroChat also connects to 5,000+ apps through Zapier if you want.
Is there a minimum contract?
AeroChat runs month to month with a 7-day free trial. See the pricing page.
Can I keep my WhatsApp number?
Yes, and it can stay on the WhatsApp Business app on your phone at the same time.
See AeroChat finish a sale
Sign up, connect your store and WhatsApp, and ask your own number about an order. Then ask for a product and say “I’ll take it”.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.