Omnichat Alternatives for Online Stores in 2026

The top Omnichat alternative is AeroChat. It answers customers from your store data, takes payment and confirms the order inside the chat, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, with plans you can see and start on yourself. Other options are SleekFlow, respond.io, Zaapi, ChatPlusAI, Wati and Trengo. Each suits a different kind of business, and each is priced in a different way.

Why businesses look for a Omnichat alternative

Omnichat serves retail brands with a CRM, campaigns and AI agents across many chat apps. These are the reasons an online store usually starts comparing:

• No public prices. Omnichat’s pricing page shows a quote button on every plan, and its FAQ says plans are annual only, as of November 2026.
• Fees on top. Its pricing page says plan fees exclude WhatsApp and LINE API usage and message fees.
• Built for larger retail teams. Plans start at 10,000 contacts, with member data, OMO sales and social CDP features on the higher tiers. A smaller store may want less to set up.
• Marketplaces and couriers. Stores that sell on Shopee, Lazada or TikTok Shop, or want delivery booked in the chat, look for those in the same place.

The alternatives

1. AeroChat

AeroChat is chat infrastructure that runs your customer service and sales workflows. It answers from your store data on Shopify, WooCommerce or Wix, verifies the customer before sharing an order, sends an Airwallex payment link, detects the payment and confirms the order in the same conversation, and in Malaysia books the delivery with POS Malaysia. It runs on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, and supports Shopee and Lazada. You describe a workflow in your own words, paste in the key of any system with a public API, and AeroChat builds it.

• Suits: online stores that want customers to ask, pay and get updates in one chat, on every channel they use, without an annual sales contract.
• Pricing model: flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies use no credits, admin users are not limited, and your contact list does not change the plan. See the pricing page.
• Keep in mind: AeroChat does not list WeChat or LINE today.

2. SleekFlow

A messaging platform with a team inbox, broadcasts, a flow builder and AI agents across many chat apps, including WeChat, LINE and Viber.

• Suits: teams that need WeChat, LINE, Viber or SMS beside WhatsApp.
• Pricing model: by user seats, monthly active contacts and AI credits, each with its own add-on price. Extra contacts are US$20 per 100, as of November 2026.
• Limitation: SleekFlow’s FAQ says AI agent Shopify actions, such as building a cart, need Premium or Enterprise. See SleekFlow vs AeroChat.

3. respond.io

A customer conversation platform that brings WhatsApp, TikTok, Instagram and Facebook, along with chat, email and calls, into one inbox, with AI agents and workflows.

• Suits: sales and support teams that want one inbox for many messaging apps and calls.
• Pricing model: by plan with users and monthly active contacts included. As of November 2026, Starter is US$79 a month billed annually for 5 users, Growth US$159 for 10 users and Advanced US$279 for 10 users. AI agents are included from Growth under a fair use policy.
• Limitation: WhatsApp fees are not included in any plan, and contacts above the plan are billed in blocks of 100.

4. Zaapi

A shared inbox with an AI agent, automations and broadcasts, covering WhatsApp, Facebook, Instagram, TikTok, LINE, Shopee, Lazada, Gmail, Outlook and web chat.

• Suits: sellers in markets where LINE matters, who want marketplace chats and reviews in the same inbox.
• Pricing model: by plan with 3 seats included, from $59 a month billed yearly on Basic to $134 on Advanced, plus VAT, and AI messages at $40 per 1,000, as of November 2026.
• Limitation: AI messages are bought separately from the plan, and Shopify needs Pro. See Zaapi vs AeroChat.

5. ChatPlusAI

An AI customer service desk for marketplace sellers on Shopee, Lazada, TikTok Shop, Tokopedia and Mercado Libre, plus WhatsApp, with a multi-store inbox.

• Suits: sellers who work mainly on marketplaces and want replies and order-stage messages there.
• Pricing model: yearly plans only, from US$899 a year on Growth for 3 agents and 3,000 AI orders a month, as of November 2026.
• Limitation: it does not list Instagram, web chat, email or Telegram, and it takes no actions in payment or delivery systems. See ChatPlusAI vs AeroChat.

6. Wati

A WhatsApp-first platform with a team inbox, broadcasts, chatbots and the Astra AI agent, plus Instagram, Facebook, TikTok, web chat and calling.

• Suits: businesses whose customers are mostly on WhatsApp and who send a lot of broadcasts.
• Pricing model: plans billed annually with users and Wati AI credits included, shown in local currency on its pricing page. The Shopify add-on is US$4.99 a month, as of November 2026.
• Limitation: template message charges are added on top and vary by message type and country.

7. Trengo

A customer engagement platform with a shared inbox for WhatsApp, email, Instagram, Facebook, TikTok, live chat, voice and SMS, plus an AI agent.

• Suits: support teams that want messaging, email and voice in one inbox.
• Pricing model: monthly plans in euros with users and a yearly conversation allowance, from Base at €119 a month for 3 users and 1,200 conversations a year, plus €0.25 to €0.30 for each AI-handled conversation, as of November 2026.
• Limitation: AI conversations carry a surcharge on top of the plan. See Trengo vs AeroChat.

Comparison table

Prices and channels from each company’s own pricing page, help center or Shopify App Store listing, checked 11 November 2026: Omnichat, SleekFlow, respond.io, Zaapi, Wati, Trengo. ChatPlusAI from its own site and help center, checked 6 November 2026.

How to choose

• List the channels your customers use. If buyers message you on WhatsApp, Instagram and TikTok Shop, the tool has to answer there, not only on one app.
• Price your own month on each unit. Seats, active contacts, AI credits, conversations and message fees all count. Work out a normal month and a sale month.
• Check where the sale ends. Sending a link is one step. Detecting the payment and confirming the order in the same chat is the step that saves your team the follow-up.
• Look at how workflows are built. Decide whether your team wants to draw flows or describe what should happen.
• Check the contract. Annual-only plans and quotes suit some teams. Others want a monthly plan and a trial they can start themselves.

Questions

What is the top alternative to Omnichat?

AeroChat. It finishes the sale in the chat, connects to your store, payments and couriers, and has published plans with a 7-day free trial.

Which Omnichat alternative supports WeChat or LINE?

SleekFlow lists both, and Zaapi lists LINE, as of November 2026. AeroChat does not list WeChat or LINE today.

Can I keep my WhatsApp number if I switch to AeroChat?

Yes. You connect the same number to AeroChat, and it can stay on the WhatsApp Business app on your phone at the same time.

Which alternative works on TikTok Shop?

AeroChat answers buyers in TikTok Shop buyer chat. It also supports Shopee and Lazada.

Try the top Omnichat alternative

Sign up, connect your store and WhatsApp, and ask your own number for a product you sell. Then say “I’ll take it” and see the payment confirmed in the chat.

Start your 7-day free trial. No credit card needed.

On Shopify? Install AeroChat from the Shopify App Store.