Moose AI Chatbot & Live Chat vs AeroChat: Website Helpdesk vs Every Channel
Moose AI is a Shopify AI chatbot and helpdesk centered on your website, and AeroChat runs the whole conversation on every channel, from the question to the payment confirmation. Moose AI suits a store that wants website chat, product page FAQs and a simple inbox at a low price. AeroChat suits a store that wants customers to ask, pay and get delivery updates in one chat, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email.
Moose AI and AeroChat at a glance
| Moose AI | AeroChat | |
|---|---|---|
| What it is | An AI helpdesk for Shopify: an AI chatbot trained on products and FAQs, live chat, product page FAQs and one inbox | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | A no-cost tier with unlimited AI chatbot replies, then plans by features from US$19 to US$249 a month | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | Live chat, email, Messenger and Instagram | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | Answers repeated questions, tracks orders, hands over to live chat, shows FAQs on product pages, runs scratch card and spin-to-win campaigns | Answers from your store data, verifies the customer before sharing an order, sends a payment link and confirms payment, books delivery and runs any workflow you describe |
| Setup | Shopify app install | Shopify app install. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
Moose AI details from Moose AI’s Shopify App Store listing, checked 11 November 2026.
Where AeroChat is different
WhatsApp and TikTok Shop are included
Moose AI’s listing does not name WhatsApp. AeroChat runs on WhatsApp, Instagram, Messenger, Telegram, email, web chat and TikTok Shop buyer chat, and supports Shopee and Lazada. Your WhatsApp number can stay on the WhatsApp Business app on your phone.
It finishes the sale in the chat
When a customer says “I’ll take it”, AeroChat sends an Airwallex payment link in the same conversation, detects the payment and confirms the order. In Malaysia it then books the delivery with POS Malaysia and sends the tracking number in the same thread. The customer never types “paid”, and AeroChat never sees card numbers or holds your funds.
Describe a workflow and it is built
Instead of drawing a flow, you describe what you want in your own words, for example “when a customer asks where their order is, verify their email, check the order and send the tracking link”, paste in the key of the system you are connecting, and AeroChat builds it. No code needed. Any system with a public API connects this way. See the integrations it already has pages for.
Your team sees and steps in
You see when AeroChat is replying and can take over any conversation. It hands over to your team when a request needs a person, with the order details attached.
When Moose AI may suit you better
- You only need website chat. If your customers ask mostly in the website widget and on product pages, Moose AI covers that, with a no-cost tier.
- You want product page FAQs. Moose AI shows product-specific FAQs on product pages and runs gamified popups. AeroChat works in the chat itself.
Pricing as of November 2026
Moose AI plans from its Shopify App Store listing, in US dollars a month. Paid plans have a 7-day free trial.
| Moose AI plan | Monthly | What it adds |
|---|---|---|
| No-cost tier | US$0 | Unlimited AI chatbot replies, chat history, FAQs, analytics |
| Starter | US$19 | Advanced widget design, FAQ templates, language switcher, integrations |
| Growth | US$49 | Unlimited email channels, ticket management, priority support |
| Business | US$249 | Unlimited team members, dedicated support |
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Every plan has a 7-day free trial and no limit on admin users, and your team’s replies don’t count toward the plan. Payment links and WhatsApp broadcasts start on Growth. See current plans on the pricing page.
Switching from Moose AI to AeroChat
- Install AeroChat on your Shopify store. Your products sync, and order lookups work once the app is connected.
- Connect WhatsApp and your other channels. You can connect the same WhatsApp number, and it can stay on the WhatsApp Business app on your phone at the same time.
- Bring your knowledge across. Add your policies, FAQs and pages so the answers match what your customers already get.
- Describe your workflows. Order status, cash on delivery confirmation, cart reminders, returns and taking payment in the chat. AeroChat builds each one from your description.
- Recreate your approved templates. Business-initiated WhatsApp messages outside the 24-hour window need approved templates. See WhatsApp message templates.
Questions
Is AeroChat or Moose AI better for my Shopify store?
If your customers message you on WhatsApp or TikTok Shop, or you want them to pay in the chat, AeroChat is the better fit. If you only need website chat and product page FAQs, Moose AI is an option to look at.
Does AeroChat answer order status questions?
Yes. It verifies the customer’s email or phone, reads the order from Shopify and answers in the chat. See WISMO.
Can AeroChat take payment inside the chat?
Yes. AeroChat sends an Airwallex payment link and confirms the order once it is paid. AeroChat never sees card numbers and never holds your funds.
Can I try AeroChat before switching?
Yes. Install AeroChat from the Shopify App Store and use the 7-day free trial.
See AeroChat answer on WhatsApp for your store
Install AeroChat, connect your store and WhatsApp, and ask your own number about an order you shipped this week.
7-day free trial.