Ctx vs AeroChat: WhatsApp Notifications vs a WhatsApp That Answers and Sells
AeroChat answers customers and finishes the sale in the chat on every channel, and Ctx sends WhatsApp notifications, cart recovery and COD verification for Shopify. Ctx (Ctx: WhatsApp Chat and Marketing, by Softpulse Infotech) suits a store that wants a WhatsApp button, order messages and cash on delivery checks on a small budget. AeroChat suits a Shopify store that wants customers to ask, pay and get delivery updates in one conversation, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, with the store, payments, couriers and other systems connected.
Ctx and AeroChat at a glance
| Ctx | AeroChat | |
|---|---|---|
| What it is | A WhatsApp chat button and messaging app for Shopify | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | Monthly plans, plus per-message rates for automated messages | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too | |
| What it does in chat | Order confirmations, abandoned checkout recovery, COD verification, review requests, shipping alerts and broadcasts, manual or automated by plan. The listing describes no AI | Answers from your store data, recommends products, sends a payment link and confirms payment in the chat, books delivery, starts returns and runs any workflow you describe |
| Setup | Shopify app install. WhatsApp Business API on Premium. Works with Shopify Flow, Judge.me and Loox | Shopify app install. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
Ctx details from apps.shopify.com/chatix-livechat-marketing-automations, checked 11 November 2026.
Where AeroChat is different
AeroChat answers and acts, your team steps in when needed
AeroChat resolves the request itself: it checks the order, sends the payment link, starts the return or books the delivery. Your team sees every conversation, can take over at any point, and gets anything outside the limits you set, with the details attached.
It finishes the job in the chat
When a customer says “I’ll take it”, AeroChat sends an Airwallex payment link in the same conversation, detects the payment and confirms the order. The customer never types “paid”. In Malaysia it then books the delivery with POS Malaysia and sends the tracking number in the same thread. AeroChat never sees card numbers and never holds your funds.
Every channel your customers use, from one place
The same workflows run on web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat. If you also sell on Shopee or Lazada, AeroChat supports those too. Your WhatsApp number can stay on the WhatsApp Business app on your phone while it runs on AeroChat.
Describe a workflow and it is built
You describe what you want in your own words, for example “when a customer asks where their order is, verify their email, check the order and send the tracking link”, paste in the key of the system you are connecting, and AeroChat builds it. No code needed. Reviews apps, returns apps, couriers, CRMs and booking systems connect through their public APIs. See the integrations it already has pages for.
When Ctx may suit you better
- You want WhatsApp order messages on a small budget. Ctx’s Premium plan adds automated WhatsApp messages, cart recovery and COD verification at a low monthly price.
- You want a WhatsApp button and nothing else. Ctx’s free tier includes the button, FAQs and order tracking.
Pricing as of November 2026
Ctx plans, from its Shopify App Store listing. The App Store listing shows prices as estimates in the viewer’s local currency. The US dollar figures here use the exchange rate the listing states.
| Ctx plan | Price a month | What it includes |
|---|---|---|
| Free tier | US$0 | WhatsApp button, several support agents, FAQs, order tracking |
| Advanced | US$8.99 | Manual abandoned checkout recovery, manual COD verification, manual order confirmation |
| Premium | US$24.99 | WhatsApp Business API, automated messages, automatic cart recovery and COD verification, team inbox, broadcasts |
Paid plans have a 14-day free trial. Automated message rates start at $0.0051 and vary by country.
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan, admin users are not limited, and every plan has a 7-day free trial. See current plans on the pricing page.
Switching from Ctx to AeroChat
- Install AeroChat on your Shopify store. Your products sync, and order lookups work once the app is connected.
- Connect your WhatsApp number. It can stay on the WhatsApp Business app on your phone at the same time.
- Bring your knowledge across. Add your policies, FAQs and pages so the answers match what your customers already get.
- Describe your order messages as workflows. Order confirmation, COD confirmation and abandoned cart follow-ups. AeroChat builds each one from your description.
- Run both for a while if you like. AeroChat can answer on one channel while you compare, then take over the rest.
Questions
Is AeroChat or Ctx better for my Shopify store?
If you want WhatsApp to answer questions, take payment and book delivery, not only send notifications, AeroChat is the better fit. If you only want low-cost order messages and a button, Ctx is an option to look at.
Can AeroChat confirm COD orders on WhatsApp?
Yes. AeroChat messages the customer to confirm the COD order before shipping, and answers any question they reply with in the same chat.
Can AeroChat take payment inside the chat?
Yes. AeroChat sends an Airwallex payment link in the conversation, detects the payment and confirms the order in the same chat. The customer never has to type “paid”. AeroChat never sees card numbers and never holds your funds.
Can I try AeroChat before switching?
Yes. Install AeroChat from the Shopify App Store and use the 7-day free trial. Connect your store and a channel, and message your own number to see it answer and take an order.
Let your WhatsApp reply, not just notify
Install AeroChat, connect your store and WhatsApp, and reply to one of your own order messages with a question. See AeroChat answer it.
7-day free trial.