Botpress vs AeroChat: Build Your Own Agent vs a Store Agent Ready to Sell
AeroChat comes ready to sell and serve for an online store, and Botpress is a platform for building your own AI agent. Botpress suits a team that wants to design a custom agent in a visual studio and connect it to many messaging apps, including Slack, Microsoft Teams, LINE and WeChat. AeroChat suits an online store that wants its store, payments and couriers connected from the start, so customers can ask, pay and get delivery updates in one conversation on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email.
Botpress and AeroChat at a glance
| Botpress | AeroChat | |
|---|---|---|
| What it is | An AI agent platform for customer support, with a visual agent builder (Studio) and a helpdesk (Botpress Desk) | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | Plans by conversations a month, with an AI usage amount included and extra conversation packs | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | Webchat and WhatsApp, plus integrations for Messenger, Instagram, Telegram, Slack, Microsoft Teams, LINE, WeChat, Viber and others | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | Answers questions and takes actions you build, such as refunds, account updates and multi-step workflows. Shopify, BigCommerce, Magento 2 and Stripe appear as integrations | Answers from your store data, recommends products, sends a payment link and confirms payment in the chat, books delivery, starts returns and runs any workflow you describe |
| Setup | Build the agent in Botpress Studio, by natural language or the visual builder, then connect channels and integrations | Connect your store (Shopify, WooCommerce or Wix) and your channels. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
Botpress details from botpress.com/pricing, botpress.com and botpress.com/integrations, checked 11 November 2026.
Where AeroChat is different
It is set up for selling from day one
Botpress gives you the parts to build an agent. AeroChat starts with your store built in: it reads your products, stock and orders, verifies the customer before it shares an order, and recommends products from your catalog. You don’t design the agent. You connect the store and the channels, and it answers.
It finishes the job in the chat
When a customer says “I’ll take it”, AeroChat sends an Airwallex payment link in the same conversation, detects the payment and confirms the order. The customer never types “paid”. In Malaysia it then books the delivery with POS Malaysia and sends the tracking number in the same thread. AeroChat never sees card numbers and never holds your funds.
Describe a workflow and it is built
You describe what you want in your own words, for example “when a customer asks where their order is, verify their email, check the order and send the tracking link”, paste in the key of the system you are connecting, and AeroChat builds it. No code needed. Reviews apps, returns apps, couriers, CRMs and booking systems connect through their public APIs. See the integrations it already has pages for.
Every channel your customers use, from one place
The same workflows run on web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat. If you also sell on Shopee or Lazada, AeroChat supports those too. Your WhatsApp number can stay on the WhatsApp Business app on your phone while it runs on AeroChat.
When Botpress may suit you better
- You want to design the agent yourself. Botpress Studio lets a builder shape every part of the agent’s behavior. A team with the time to build and maintain a custom agent may prefer that control.
- Your customers use Slack, Microsoft Teams, LINE or WeChat. Botpress lists integrations for all four. AeroChat does not list them today.
Pricing as of November 2026
Botpress plans, from its pricing page, in US dollars. The page says yearly billing saves 20%. The same plans apply across Botpress Desk and Studio.
| Botpress plan | Price | Conversations a month | AI usage included | Seats |
|---|---|---|---|---|
| Free tier | US$0 | 100, no top-ups | Not listed | 3 |
| Plus | US$150 a month, billed yearly | 250, then packs of 100 for US$65 | US$25 | 3 |
| Team | US$750 a month, billed yearly | 1,500, then packs of 100 for US$50 | US$150 | Unlimited |
| Enterprise | Custom | Custom | Not listed | Unlimited |
Conversation packs expire at the end of the month, and Botpress adds overage packs automatically at 95% of the quota. Voice is listed on Enterprise only.
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan, admin users are not limited, and every plan has a 7-day free trial. See current plans on the pricing page.
Switching from Botpress to AeroChat
- Connect your store. Shopify, WooCommerce and Wix are supported, so AeroChat answers from your products, stock and orders.
- Connect your channels. Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat all run from one place.
- Bring your knowledge across. Add your policies, FAQs and pages so the answers match what your customers already get.
- Describe your flows as workflows. Take each flow or automation you rely on and write what it does in your own words. AeroChat builds each one from your description.
- Run both for a while if you like. AeroChat can answer on one channel while you compare, then take over the rest.
Questions
Is AeroChat or Botpress better for an online store?
If you want an agent that already knows your store and can take payment and book delivery in the chat, AeroChat is the better fit. If you want to build a custom agent from scratch and have the time to maintain it, Botpress is an option to look at.
Do I need a developer for either one?
Botpress says no developer resources are needed to go live, and offers a visual builder. With AeroChat there is nothing to build: you describe a workflow in your own words, add the system’s key, and AeroChat builds it. No code needed.
Can AeroChat take payment inside the chat?
Yes. AeroChat sends an Airwallex payment link in the conversation, detects the payment and confirms the order in the same chat. The customer never has to type “paid”. AeroChat never sees card numbers and never holds your funds.
Can I try AeroChat before switching?
Yes. Every plan has a 7-day free trial, and no credit card is needed. Connect your store and a channel, and message your own number to see it answer and take an order.
Connect your store and see it answer
Sign up, connect your store and one channel, and ask your own number about a product you sell. There is no agent to design first.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.