Connect Okendo to WhatsApp and AI Chat for Shopify
Yes. AeroChat works directly with Okendo. It reads your published reviews, ratings and loyalty details from Okendo, and posts review replies and points redemptions to Okendo through its APIs, on WhatsApp, Instagram, web chat and every other channel your shoppers use.
If your Shopify store collects reviews or runs loyalty with Okendo, AeroChat can use both in the conversation. A shopper on WhatsApp, Instagram, Messenger, Telegram, web chat or email asks whether a product is worth it, and AeroChat answers from what your buyers wrote in Okendo. A loyal customer asks what their points are worth, and AeroChat tells them and redeems a reward in the same chat. Your Shopify store is built into AeroChat, and Okendo connects through its public APIs. You describe the workflow in your own words, AeroChat builds it, and Okendo stays the place your team manages reviews and loyalty.
What you can do with Okendo and AeroChat
- Answer “what do other buyers say?”. AeroChat reads the published Okendo reviews for the product the shopper asks about and sums up what buyers said about fit, quality or results, with a short quote.
- Share a product’s rating summary. AeroChat reads the product’s review aggregate from Okendo and replies with its average rating and number of reviews.
- Answer “is this store legit?”. AeroChat reads your store-wide review aggregate from Okendo, so a first-time buyer gets a concrete answer before they pay.
- Reply to a customer’s review. When a customer asks about a review they left, AeroChat reads it and posts a reply in your approved wording to Okendo, or hands a critical review to your team.
- Answer “how many points do I have?”. AeroChat finds the customer in Okendo by email, reads their loyalty details and lists the rewards their points can buy.
- Redeem points for a reward. When the customer picks a reward, AeroChat redeems it in Okendo, which updates their points balance, and confirms in the chat.
What it looks like on WhatsApp
Customer: Does the Dune body oil leave you greasy? (example)
AeroChat: The Dune body oil has 4.6 stars from 212 reviews. Most buyers say it sinks in within a few minutes, and several with dry skin say it lasts all day. One wrote: “Absorbs fast, no sticky feel on my clothes.” Would you like the 50 ml or the 100 ml?
In Okendo: nothing changes. AeroChat read the published reviews and the review aggregate for that product.
Customer: How many points do I have? Can I use them now? (example)
AeroChat: You have 1,250 points. That is enough for a $10 discount (1,000 points) or free shipping (500 points). Which would you like?
Customer: The $10 off.
AeroChat: Done. Your $10 reward is ready to use at checkout, and you have 250 points left.
In Okendo: a points redemption for the $10 reward is recorded on the customer’s loyalty profile, and their balance drops by 1,000 points.
Works on every chat channel
Your shoppers message you wherever they already are. The same Okendo connection and the same workflows run on each of these channels, and Okendo stays the record whichever one they use.
| Channel | What your shoppers can do |
|---|---|
| Message your WhatsApp Business number to ask what buyers say, see a rating, ask about their review or check and redeem points. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Ask the same questions in the chat on your Shopify store, right on the product page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
There are two parts. Your Shopify store is built into AeroChat: you install AeroChat from the Shopify App Store and connect the store in the dashboard, and it syncs your products and looks up orders. Okendo connects through two of its public APIs. Its Storefront REST API, documented at docs.okendo.io, returns published reviews and review aggregates by Shopify product ID, so the two parts line up. Its Merchant REST API handles review replies and loyalty.
- What AeroChat reads from Okendo: published reviews for a product or the whole store, review aggregates for a product and the store, Okendo’s review summary for a product where one exists, a single review by its ID, a customer found by email, their loyalty details and the ways your program lets them redeem points.
- What AeroChat writes to Okendo: replies to reviews and points redemptions for rewards.
To connect, open the integration settings in your Okendo app and copy your Okendo User ID and API key. The Merchant REST API uses both. Okendo’s documentation describes the Merchant REST API as available to enterprise customers as of November 2026, so the review reply and loyalty workflows need that access. Check with Okendo which plan includes it. The review and rating workflows use the Storefront REST API with your Okendo User ID.
You describe the workflow in your own words, for example “when a shopper asks what people think of a product, read its published Okendo reviews and sum them up”. AeroChat builds the workflow as a draft and asks for the Okendo User ID and API key by name. You enter them in the AeroChat dashboard. They never pass through the conversation.
Workflows to copy
Six ready-made workflows for Okendo. Copy one into AeroChat, add your Okendo details, and it runs on every channel.
1. Answer “what do other buyers say?”
Copy this into AeroChat
When a shopper asks what people think of a product, or asks about fit, quality, texture or results, find the product in our Shopify catalog and read its published Okendo reviews. Reply with the average rating and number of reviews, then sum up what buyers say about the thing they asked, in two or three sentences, with one short quote. If there are no reviews yet, say so and answer from the product description. Never make up a review. Reply in the customer’s language.
2. Share a product’s rating summary
Copy this into AeroChat
When a shopper asks whether a product is good or well rated, read the product’s review aggregate from Okendo and reply with the average rating and number of reviews in one line, for example “4.6 stars from 212 reviews” (example). Then ask if they would like to hear what buyers say about a specific point, and use the reviews workflow if they do.
3. Answer “is this store legit?”
Copy this into AeroChat
When a shopper asks whether our store is trustworthy, real or safe to buy from, read our store-wide review aggregate from Okendo and reply with the average rating and number of reviews. Add our returns window and delivery times from the knowledge base. Do not argue or sound defensive. If they still have doubts, offer to answer any question about their order before they pay.
4. Reply to a customer’s review
Copy this into AeroChat
When a customer asks about a review they left, ask which product it was for and find their published review in Okendo. If it is 4 or 5 stars, thank them and post a short reply to the review in Okendo, using our approved wording: “Thank you for taking the time to review, [first name]. We’re so glad you love it.” (example). If it is 3 stars or lower, do not reply on the review. Apologize in one line, ask what went wrong, look up the order in Shopify and hand the conversation to our team with the review and the order.
5. Answer “how many points do I have?”
Copy this into AeroChat
When a customer asks about their points or rewards, check their identity first: match the email or phone number on their Shopify order. Find them in Okendo by that email and read their loyalty details. Tell them their points balance and list the rewards they can redeem now, with the points each one costs. If they are not in the program, say so and tell them how to join from the knowledge base.
6. Redeem points for a reward
Copy this into AeroChat
When a customer wants to use their points, check their identity first by the email or phone number on their Shopify order. Show the rewards they can afford from Okendo and ask which one they want. Confirm the reward and the points it costs before you redeem. Redeem it in Okendo, then tell them the reward is ready and how many points they have left. If the redemption fails, do not retry. Hand the conversation to our team.
Who uses it
Shopify stores where buyers want proof before they pay and come back to buy again, such as beauty, fashion and wellness stores, use Okendo for reviews and loyalty. These recipes fit a store that runs on Shopify and Okendo:
- Beauty stores: product recommendations and ingredient and skin questions.
- Fashion stores: size and fit questions and returns and exchanges.
What stays in Okendo
Okendo stays your record of reviews and loyalty. Moderation, review requests, widgets on your product pages, your loyalty program rules, rewards and VIP tiers all live there. Every reply and redemption AeroChat makes shows in Okendo like one made by your team.
AeroChat handles the conversation. It reads reviews and loyalty details to answer shoppers, replies to happy reviewers, redeems rewards and passes unhappy customers to your team.
WhatsApp workflows that use Okendo
These end-to-end WhatsApp workflows run with Okendo and your Shopify store behind them. See them all in the WhatsApp workflows library.
- WhatsApp Review Requests After Every Visit or Order
- WhatsApp Loyalty Points and Balance Checks
- WhatsApp Complaint Handling With Tickets and Team Tasks
Questions
Does AeroChat work with Okendo?
Yes. It connects through Okendo’s public APIs with the User ID and API key from your own Okendo app. It is not an Okendo product, and AeroChat has no partnership with Okendo.
Will AeroChat quote reviews I have not published?
No. The review workflows use Okendo’s Storefront REST API, which returns published reviews only.
Can AeroChat reply to negative reviews?
The recipe tells it not to. It replies only to 4 and 5 star reviews, in wording you approve, and hands anything lower to your team.
Which plan do I need?
On the Okendo side, review replies and loyalty use the Merchant REST API, which Okendo describes as available to enterprise customers as of November 2026. On the AeroChat side, workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Put your Okendo reviews and points to work in chat
Install AeroChat, paste the reviews recipe, add your Okendo User ID, and ask your own chat what buyers say about your best seller.
7-day free trial.