Willdesk vs AeroChat: Shopify Helpdesk vs Finishing the Job in Chat
AeroChat finishes the sale and the service request inside the chat on every channel, and Willdesk gives a Shopify store a helpdesk, live chat and an AI agent priced by conversation volume. Willdesk suits a small Shopify store that wants live chat, ticketing, a help center and order tracking in one app with unlimited agents. AeroChat suits a store that wants customers to ask, pay and get delivery updates in one conversation, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, with the store, payments, couriers and other systems connected.
Willdesk and AeroChat at a glance
| Willdesk | AeroChat | |
|---|---|---|
| What it is | A Shopify live chat, AI chatbot and helpdesk app by Channelwill, with ticketing, a help center and order tracking | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | Plans by conversations a month, with order tracking quotas and charges for extra conversations, tracked orders and AI conversations | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | Email, live chat, Instagram, Messenger and WhatsApp, plus a help center and contact form | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | AI agent for order tracking, returns, cancellations and address updates, product recommendations, FAQ replies and a workflow builder for automations | Answers from your store data, recommends products, sends a payment link and confirms payment in the chat, books delivery and runs any workflow you describe |
| Setup | Shopify app install. Integrations listed include Shopify Flow, Klaviyo, ParcelPanel and TrackingMore | Shopify app install. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
Willdesk details from its Shopify App Store listing and willdesk.com, checked 11 November 2026.
Where AeroChat is different
It finishes the sale in the chat
When a customer says “I’ll take it”, AeroChat sends an Airwallex payment link in the same conversation and confirms the order once it is paid. In Malaysia it then books the delivery with POS Malaysia and sends the tracking number in the same thread. The customer does not have to go back to the store to finish buying.
No separate meters for conversations, tracking and AI
Willdesk counts conversations, tracked orders and AI conversations, and charges for extra blocks of each. AeroChat plans are sized by AI responses, with no per-resolution fees. Your team’s replies never use the allowance, and admin users are not limited.
Workflows you describe, connected to any system
Your Shopify store and Airwallex are built in. Returns apps, reviews apps, subscription apps, couriers and CRMs connect through their public APIs. You describe what you want in your own words, for example “when a customer asks for a refund on an item under US$30 (example), refund it and confirm in the chat, and pass anything bigger to my team”, paste in the system’s key, and AeroChat builds it. See the integrations it already has pages for.
More channels
AeroChat also answers on Telegram and in TikTok Shop buyer chat, and supports Shopee and Lazada. Your WhatsApp number can stay on the WhatsApp Business app on your phone while it runs on AeroChat.
When Willdesk may suit you better
- You want a free plan for very low volume. Willdesk lists a free plan with 20 conversations a month and unlimited agents. AeroChat has a 7-day free trial and no free plan.
- You want a branded help center and ticketing in the same app. Willdesk includes a custom help center, a contact form and helpdesk ticketing with routing and tagging.
Pricing as of November 2026
Willdesk’s plans, from its Shopify App Store listing. The listing bills in your store’s currency, so check the amount for your store there.
| Willdesk plan | Conversations a month | Stores | Order tracking included |
|---|---|---|---|
| Free | 20 | 1 | Order tracking listed |
| Basic | 100 | 3 | 100 orders |
| Pro | 1,000 | Multiple | 1,000 orders |
Paid plans have a 7-day free trial and a yearly option that saves 30%. Extra conversations, extra tracked orders and AI conversations are each charged in blocks of 100 on top of the plan. Every plan has unlimited agents.
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan, admin users are not limited, and every plan has a 7-day free trial. Payment links and WhatsApp broadcasts start on Growth. See current plans on the pricing page.
Switching from Willdesk to AeroChat
- Install AeroChat on your Shopify store. Your products sync, and order lookups work once the app is connected.
- Bring your FAQ across. Add your help center articles, policies and pages so the answers match what your customers already get.
- Connect your tracking app if you use one. Tracking and courier apps with a public API connect when you describe the workflow and paste in the key.
- Connect your channels. Your WhatsApp number can stay on the WhatsApp Business app on your phone at the same time.
- Describe your workflows. Order status, returns, cancellations and taking payment in the chat. AeroChat builds each one from your description.
Questions
Is AeroChat or Willdesk better for my store?
If you want customers to buy, pay and get delivery updates without leaving WhatsApp, Instagram, TikTok Shop or your web chat, AeroChat is the better fit. If you want a low-volume helpdesk with a help center and unlimited agents, Willdesk is an option to look at.
How does Willdesk charge for AI?
Willdesk’s App Store listing shows AI conversations charged in blocks of 100 on top of the plan, as of November 2026. AeroChat plans are sized by AI responses, with no per-resolution fees.
Does Willdesk work on Telegram or TikTok Shop?
Willdesk’s listing names email, live chat, Instagram, Messenger and WhatsApp, and does not list Telegram or TikTok Shop, as of November 2026. AeroChat answers buyers on Telegram and in TikTok Shop buyer chat.
Can AeroChat take payment inside the chat?
Yes. AeroChat sends an Airwallex payment link in the conversation and confirms the order there once it is paid. AeroChat never sees card numbers and never holds your funds.
See AeroChat finish a sale on your own store
Install AeroChat, connect your store and WhatsApp, and ask your own number for a product you sell. Then say “I’ll take it” and watch the payment link arrive.
7-day free trial.