Rep AI Alternatives for Shopify Stores in 2026

The top Rep AI alternative is AeroChat. It answers from your Shopify store, sends a payment link and confirms the order inside the chat, and runs on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email with no per-resolution charge on any channel. Other options are Shopify Inbox, Zipchat, Chatty, Tidio, Gorgias and Re:amaze. Each suits a different kind of store, and each is priced in a different way.

Why merchants look for a Rep AI alternative

Rep AI’s reviews on the Shopify App Store are mostly positive. The few critical ones, from 2024 to 2026, mention replies that were still wrong after several training sessions, slow answers from support during the trial, a price that felt high for a small store, and the app stopping after a usage limit was reached. Beyond reviews, these are the reasons a store usually starts comparing:

• Messaging channels billed per resolution. AI on email, Instagram, Messenger and WhatsApp is an add-on at US$0.75 per AI-resolved conversation, or US$0.50 billed annually, as of November 2026. A store whose customers mostly message on WhatsApp or Instagram pays per conversation on top of the plan.
• Usage that pauses. After bundled resolutions are used, Rep AI continues at US$1.20 per resolution up to a US$1,000 reserve per billing cycle, then pauses.
• The channels. Rep AI’s pages do not list Telegram or TikTok Shop.
• Payment off the website. On WhatsApp or Instagram there is no website cart, so stores want the payment taken inside the conversation.

The alternatives

1. AeroChat

AeroChat is chat infrastructure that runs your customer service and sales workflows, Built for Shopify. It syncs your products, recommends them, looks up orders after verifying the customer, quotes shipping rates, sends an Airwallex payment link and confirms the order in the same conversation, and in Malaysia books the delivery with POS Malaysia. It runs on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, and supports Shopee and Lazada. Any other system with a public API connects when you describe the workflow in your own words and paste in its key.

• Suits: Shopify stores that want the AI to sell and serve on every channel at one plan price.
• Pricing model: flat monthly plans sized by AI responses, with no per-resolution fees on any channel. Your team’s replies use no credits, and admin users are not limited. See the pricing page.
• Keep in mind: payment links start on the Growth plan.

2. Shopify Inbox

Shopify’s own chat app. Its Inbox agent answers product questions, makes recommendations, helps with order lookups and adds items to the cart, using your catalog, policies, pages and Knowledge Base.

• Suits: stores that want free chat on their online store with an AI agent built by Shopify.
• Pricing model: free to install, as of November 2026, on the Basic, Grow, Advanced and Shopify Plus plans.
• Limitation: the Inbox agent only works in your online store’s chat widget and needs new customer accounts.

3. Zipchat

An AI agent for ecommerce brands, with website chat, AI search and product page answers, plus WhatsApp, Instagram, Messenger and email.

• Suits: stores that want AI search and product page answers on their website, run by the same agent as the chat.
• Pricing model: by AI replies, from US$64 a month billed annually for 750 replies, with all channels included, as of November 2026.
• Limitation: Zipchat says TikTok Shop is not one of its channels. See Zipchat vs AeroChat.

4. Chatty

A Shopify AI chatbot and live chat app that recommends products and adds them to the cart, looks up tracking and takes return requests, with a team inbox.

• Suits: small Shopify stores that want an AI chatbot at a low starting price.
• Pricing model: by AI conversations. A free plan covers 50 a month, Basic is US$19.99 a month for 100 and Pro US$68.99 for 500, and extra AI conversations are US$0.40 each, as of November 2026.
• Limitation: the included conversations are low on the entry plans. See Chatty vs AeroChat.

5. Tidio

Live chat and a help desk with the Lyro AI agent and automated Flows, covering live chat, email, WhatsApp, Instagram and Messenger.

• Suits: small teams that want live chat and an AI agent in one tool.
• Pricing model: by conversations. Starter is US$24.17 a month for 100 billable conversations, and Lyro starts at US$32.50 a month for 50 AI conversations, as of November 2026.
• Limitation: team conversations, AI conversations and Flows visitors are counted separately, so you size three numbers instead of one.

6. Gorgias

A helpdesk for ecommerce with an AI Agent added. Your team works tickets from email, chat and social channels in one place.

• Suits: stores with a large support team that works mostly in tickets.
• Pricing model: per ticket, plus per automated interaction for the AI Agent. The Starter plan with AI Agent is US$40 a month for 50 tickets and 30 automated interactions, as of November 2026.
• Limitation: two meters run at once. AeroChat is up to 5x more cost-efficient than Gorgias. See Gorgias vs AeroChat.

7. Re:amaze

A customer service helpdesk with live chat, email, social channels, an FAQ center and an AI Agent, plus proactive Cues messages to website visitors.

• Suits: teams that want a per-seat helpdesk with chat, proactive messages and phone on one screen.
• Pricing model: per team member, from US$29 a month, with 5 to 20 AI resolutions per user included and US$0.85 for each extra one, as of November 2026.
• Limitation: WhatsApp needs a number provided by Twilio. See Re:amaze vs AeroChat.

Comparison table

Prices and channels from each company’s own pricing page or help center, checked 11 November 2026: Rep AI, Shopify Inbox, Zipchat, Chatty, Tidio, Gorgias, Re:amaze. Review themes from Rep AI’s Shopify App Store reviews.

How to choose

• Find out where your customers message you. If most chats start on WhatsApp or Instagram, compare how each tool prices those channels, not only website chat.
• Check where the sale ends. Decide whether the chat should send the customer to checkout, or take the payment and confirm the order in the conversation.
• Price a busy month. Work out the bill at your peak volume, including any per-resolution charges and caps.
• Test accuracy on the trial. Ask about a real order, a sizing question and an out-of-stock variant, and see whether the answers come from your store data.

Questions

What is the top alternative to Rep AI?

AeroChat. It sells and serves on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email at one plan price, and takes payment inside the chat.

Which Rep AI alternative includes WhatsApp in the plan?

AeroChat and Zipchat include WhatsApp in the plan, as of November 2026. Rep AI bills AI on WhatsApp per resolved conversation.

Can AeroChat start conversations with website visitors?

AeroChat answers every customer who messages you on any channel, and can reply to comments on Instagram and Facebook. Opted-in customers can also get WhatsApp broadcasts, which start on Growth.

Which alternative works on TikTok Shop?

AeroChat answers buyers in TikTok Shop buyer chat. It also supports Shopee and Lazada.

Try the top Rep AI alternative on your store

Install AeroChat, connect your store and WhatsApp, and ask your own number which product suits you. Then say “I’ll take it” and watch the payment link arrive.

Install AeroChat on Shopify

7-day free trial.