Re:amaze vs AeroChat: Per-Seat Helpdesk vs Finishing the Job in Chat
AeroChat resolves the customer’s request inside the chat on every channel, and Re:amaze gives your team a helpdesk with chat, email, social and an AI Agent added. Re:amaze suits a team that wants a per-seat helpdesk with live chat, an FAQ center and phone or SMS on one screen. AeroChat suits a store that wants customers to ask, pay and get delivery updates in one conversation, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email. AeroChat works alongside your current helpdesk, or replaces it.
Re:amaze and AeroChat at a glance
| Re:amaze | AeroChat | |
|---|---|---|
| What it is | A customer service helpdesk and chat platform with built-in AI, an FAQ center and chatbots | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | Per team member a month, with a set number of AI Agent resolutions per user and a charge for each extra resolution | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | Email, live chat and social channels on every plan, SMS and voice on Pro and Plus. WhatsApp connects through Twilio | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | AI Agent (beta) answers from your business details, chatbots and proactive Cues messages, and your team can manage, modify and create Shopify orders from a conversation | Answers from your store data, verifies the customer before sharing an order, sends a payment link and confirms payment, books delivery and runs any workflow you describe |
| Setup | Add the Re:amaze Shopify app and connect channels. A Twilio number is needed for WhatsApp | Shopify app install. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
Re:amaze details from reamaze.com/pricing, reamaze.com/integrations/whatsapp and its Shopify App Store listing, checked 11 November 2026.
Where AeroChat is different
The AI finishes the job, not only the reply
In Re:amaze, your team manages orders from the conversation. In AeroChat, the conversation does it. When a customer asks where an order is, AeroChat verifies their email or phone, checks the order in Shopify and replies with the status and tracking. When a customer wants to buy, it sends an Airwallex payment link and confirms the order once it is paid. In Malaysia it books the delivery with POS Malaysia in the same thread.
No seat count and no resolution count
Re:amaze prices per team member and includes 5 to 20 AI resolutions per user a month, then charges for each extra one. AeroChat plans are sized by AI responses, admin users are not limited and your team’s replies never use the allowance.
WhatsApp without a separate phone provider
Re:amaze says the number connected to WhatsApp must be provided by Twilio. AeroChat connects your WhatsApp number directly, and it can stay on the WhatsApp Business app on your phone while it runs on AeroChat.
It connects to the rest of your business
Your Shopify store and Airwallex are built in. Returns apps, reviews apps, couriers and CRMs connect through their public APIs. You describe what you want in your own words, paste in the system’s key, and AeroChat builds the workflow. See the integrations it already has pages for.
When Re:amaze may suit you better
- You want phone, SMS and video calls in the same helpdesk. Re:amaze lists SMS and voice on Pro and Plus, and in-chat video calls and screen sharing on Plus.
- Your team runs on helpdesk features. Departments, shifts, staff performance reports and satisfaction ratings are on Re:amaze’s Plus plan.
Pricing as of November 2026
Re:amaze plans, from its pricing page, per team member a month in US dollars. Annual billing saves 10%.
| Re:amaze plan | Billed monthly | Billed annually | AI resolutions included |
|---|---|---|---|
| Basic | US$29 per member | US$26.10 per member | 5 per user a month |
| Pro | US$49 per member | US$44.10 per member | 10 per user a month |
| Plus | US$69 per member | US$62.10 per member | 20 per user a month |
| Starter | US$59 a month, unlimited members | Not listed | Not listed. Capped at 500 responded conversations a month |
Each AI resolution over the included amount costs US$0.85. Re:amaze has a 14-day free trial with all Plus features. For a worked monthly example, see Re:amaze pricing explained.
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan, admin users are not limited, and every plan has a 7-day free trial. Payment links and WhatsApp broadcasts start on Growth. See current plans on the pricing page.
Switching from Re:amaze to AeroChat
- Install AeroChat on your Shopify store. Your products sync, and order lookups work once the app is connected.
- Bring your FAQ across. Add your FAQ articles, policies and pages to AeroChat’s knowledge so the answers match what your customers already get.
- Connect your channels. Connect your WhatsApp number directly, with no Twilio number needed, plus Instagram, Messenger, Telegram, email and TikTok Shop buyer chat.
- Describe your workflows. Order status, returns, order changes and taking payment in the chat. AeroChat builds each one from your description.
- Keep Re:amaze for phone if you like. AeroChat works alongside your current helpdesk, or replaces it.
Questions
Is AeroChat or Re:amaze better for my store?
If you want the AI to resolve requests and take payment inside WhatsApp, Instagram, TikTok Shop and your web chat, AeroChat is the better fit. If your team wants a per-seat helpdesk with phone and SMS, Re:amaze is an option to look at.
How is Re:amaze’s AI priced?
As of November 2026, each Re:amaze plan includes 5, 10 or 20 AI Agent resolutions per user a month, and each extra resolution costs US$0.85. AeroChat has no per-resolution fees.
Do I need Twilio for WhatsApp in AeroChat?
No. You connect your WhatsApp number to AeroChat directly, and it can stay on the WhatsApp Business app on your phone at the same time.
Can AeroChat take payment inside the chat?
Yes. AeroChat sends an Airwallex payment link in the conversation and confirms the order there once it is paid. AeroChat never sees card numbers and never holds your funds.
See AeroChat resolve a request on your own store
Install AeroChat, connect your store and WhatsApp, and ask your own number where an order you shipped this week is.
7-day free trial.