Chatty vs AeroChat: Shopify Chat Widget vs Finishing the Sale on Every Channel
AeroChat finishes the sale inside the chat on every channel, and Chatty answers and sells on your Shopify store up to the cart. Both are AI chat apps Built for Shopify. Chatty suits a small store that wants an AI chatbot and live chat on its website at a low starting price. AeroChat suits a store that wants customers to ask, pay and get delivery updates in one conversation, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, with the store, payments, couriers and other systems connected.
Chatty and AeroChat at a glance
| Chatty | AeroChat | |
|---|---|---|
| What it is | A Shopify AI chatbot and live chat app with a team inbox, an FAQ page and a helpdesk in early access | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | Plans by AI conversations a month, with a charge for each extra AI conversation | Flat monthly plans sized by AI responses. Your team’s replies don’t count toward the plan |
| Channels | Live chat, plus email, Instagram, Messenger and WhatsApp in one inbox, depending on plan | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | Recommends products and adds them to the cart, looks up tracking, takes return requests and changes the address on unfulfilled orders | Answers from your store data, recommends products, sends a payment link and confirms payment in the chat, books delivery, starts returns and runs any workflow you describe |
| Setup | Shopify app install. Integrations listed include Shopify Flow, Klaviyo, Gorgias and Zendesk | Shopify app install. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
Chatty details from chatty.net/pricing and chatty.net, checked 11 November 2026.
Where AeroChat is different
It finishes the job in the chat
When a customer says “I’ll take it”, AeroChat sends an Airwallex payment link in the same conversation and confirms the order once it is paid. In Malaysia it then books the delivery with POS Malaysia and sends the tracking number in the same thread. The customer does not have to go back to the cart to finish buying.
Every channel your customers use, from one place
The same workflows run on web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat. If you also sell on Shopee or Lazada, AeroChat supports those too. Your WhatsApp number can stay on the WhatsApp Business app on your phone while it runs on AeroChat.
It connects to the rest of your business
Your Shopify store and Airwallex are built in. Reviews apps, returns apps, subscription apps, couriers and CRMs connect through their public APIs. You describe what you want in your own words, for example “when a customer asks to swap a size, check stock for the new size, start the exchange and send the return label”, paste in the system’s key, and AeroChat builds the workflow. See the integrations it already has pages for.
One plan size, not a count of AI conversations
Chatty counts AI conversations and charges for each one over your plan. AeroChat plans are sized by AI responses, with no per-resolution fees, and your team’s replies never use the allowance. Admin users are not limited on any plan.
When Chatty may suit you better
- You want to start with a free plan. Chatty has a free plan with 50 AI conversations a month, as of November 2026. AeroChat has a 7-day free trial and no free plan.
- You only need chat on your website. If your customers do not message you on WhatsApp, Instagram or TikTok Shop, and you do not need payment in the chat, Chatty’s website chatbot may cover what you need.
Pricing as of November 2026
Chatty plans, from its pricing page, billed monthly in US dollars. Chatty says yearly billing saves up to 15%. Extra AI conversations on paid plans are US$0.40 each, and you can set a spending limit in the app. The free plan stops at 50 AI conversations and your team keeps replying by hand.
| Chatty plan | Billed monthly | AI conversations a month | Team members |
|---|---|---|---|
| Free | US$0 | 50 | 1 |
| Basic | US$19.99 a month | 100 | 5 |
| Pro | US$68.99 a month | 500 | 10 |
| Plus | US$199 a month | 1,000 | Unlimited |
Paid Chatty plans have a 7-day free trial.
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan, admin users are not limited, and every plan has a 7-day free trial. Payment links and WhatsApp broadcasts start on Growth. See current plans on the pricing page.
Switching from Chatty to AeroChat
- Install AeroChat on your Shopify store. Your products sync, and order lookups work once the app is connected.
- Bring your FAQ across. Add your policies, FAQs and pages to AeroChat’s knowledge so the answers match what your customers already get.
- Connect your channels. Add WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat. Your WhatsApp number can stay on the WhatsApp Business app on your phone at the same time.
- Describe your workflows. Order status, returns, address changes, product questions and taking payment in the chat. AeroChat builds each one from your description.
- Switch the website widget last. Run AeroChat on WhatsApp or Instagram first, then turn off Chatty’s widget when you are ready.
Questions
Is AeroChat or Chatty better for my store?
If you want customers to buy, pay and get delivery updates without leaving WhatsApp, Instagram, TikTok Shop or your web chat, AeroChat is the better fit. If you want a free website chatbot to start with and your customers only chat on your store, Chatty is an option to look at.
Does Chatty work on Telegram or TikTok Shop?
Chatty’s own pages list live chat, email, Instagram, Messenger and WhatsApp, and do not list Telegram or TikTok Shop, as of November 2026. AeroChat answers buyers on Telegram and in TikTok Shop buyer chat.
Can AeroChat take payment inside the chat?
Yes. AeroChat sends an Airwallex payment link in the conversation and confirms the order there once it is paid. AeroChat never sees card numbers and never holds your funds.
Can my team still reply in AeroChat?
Yes. Your team sees every conversation, can jump in at any time and can switch the AI off. Their replies don’t count toward your plan.
See AeroChat finish a sale on your own store
Install AeroChat, connect your store and WhatsApp, and ask your own number for a product you sell. Then say “I’ll take it” and watch the payment link arrive.
7-day free trial.