Answer Fiuu Payment Questions on WhatsApp

Yes. AeroChat works directly with Fiuu. It checks the customer’s payment request in Fiuu and tells them whether it is paid, pending or failed while they are still in the chat.

This recipe answers payment questions in chat from Fiuu. Paid requests get a confirmation, failed ones get the same link again, and anything unusual goes to your team. Part of connecting Fiuu to WhatsApp and AI chat.

What happens today

A customer messages: “My bank app says paid but I got nothing from you”. Someone opens the Fiuu Merchant Portal, searches for the order and checks the transaction before replying. Until then the customer worries, and some pay a second time.

The flow that works

The customer asks about a payment.
AeroChat finds the payment request it created in the conversation, or asks for the order number.
It checks the payment request’s status in Fiuu.
If it is paid, it confirms the amount and the order. If it is pending, it says the bank is still confirming.
If it failed, it says the customer was not charged and sends the same link. Disputes go to your team.

What it looks like on WhatsApp

Customer: I paid for order #8133 by online banking. Did you get it? (example)

AeroChat: I’ve checked. Your payment of RM 240 for order #8133 is still pending with your bank. We’ll confirm here as soon as it clears, usually within a few minutes.

AeroChat: It has cleared. Payment received, and order #8133 is confirmed.

In Fiuu: nothing changes. AeroChat checked the payment request for order #8133, then Fiuu’s notification confirmed it.

The recipe

Copy this into AeroChat

When a customer asks whether their payment went through, follow these steps.

Look for the Fiuu payment request we created in this conversation. If there is none, ask for their order number and find the payment request for that order.

Check its status in Fiuu.

If it is paid, tell them the amount and confirm their order.

If it is pending, tell them their bank is still confirming and that we will confirm here once Fiuu notifies us.

If it failed, tell them they were not charged and send the same link again. If the link was deleted, offer a new one.

If they say they were charged but Fiuu does not show it as paid, collect the order number, the time and how they paid, and hand the conversation to a team member.

Do not check the same payment again and again. Fiuu limits how often a status can be checked. Never share another customer’s payment. Reply in the customer’s language.

Change the hand-over steps to match how your team handles payment disputes before you paste it.

What to connect

Fiuu. Log in to the Fiuu Merchant Portal and copy your Merchant ID and your Verify Key, found under Transaction, then Settings, on the Integration tab. Paste them in when AeroChat asks.
Your policies. Upload your payment and refund policy to the AeroChat knowledge base so the replies match what you have written.

Fiuu also sends a notification when a payment succeeds or its status changes later. If you set it up for AeroChat, the result is passed on in the conversation before the customer has to ask again.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Fiuu, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Fiuu’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Whether a failed payment gets the same link again automatically.
How AeroChat confirms who the customer is before sharing payment details.
Who handles disputed payments.

The result to expect

Customers get an answer about their Fiuu payment in seconds instead of paying twice or waiting. Your team only looks at disputed cases, with the details already collected.

Measure it with your own numbers: payment questions answered by hand per month, and failed payments that were later completed.

Prefer payments built in? Airwallex is built into AeroChat, so payment links work without an API setup. See how it works.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same Fiuu connection behind it. See what each channel does on the Fiuu integration page.

Answer payment questions from Fiuu

Paste the recipe, add your Fiuu sandbox keys, pay a test link, and ask your own number whether it went through.

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On Shopify? Install AeroChat from the Shopify App Store.