Answer Fiuu Refund Questions on WhatsApp
Yes. AeroChat works directly with Fiuu. It looks up the refund your team issued in Fiuu and tells the customer its status and the usual timing while they are still in the chat.
This recipe answers refund questions in chat from Fiuu. Refunds in progress get a clear answer with Fiuu’s usual timing. New refund requests and refunds that need attention go to your team. Part of connecting Fiuu to WhatsApp and AI chat.
What happens today
Your team requests a refund in Fiuu, and a few days later the customer asks where it is. Someone looks up the refund in the Merchant Portal and explains the timing. The same customer often asks again before the money arrives.
The flow that works
- The customer asks about a refund.
- AeroChat finds the refund your team issued for their order.
- It looks up the refund’s status in Fiuu by its transaction or reference ID.
- It tells the customer the amount, the date it was requested, its status and Fiuu’s usual timing.
- If there is no refund, or it needs attention, it collects the details and hands the conversation to your team.
What it looks like on WhatsApp
Customer: It’s been a week. Where’s my refund for the canceled order #8061? (example)
AeroChat: I’ve checked. Your refund of RM 120 for order #8061 was requested on 4 November and is still being processed. Fiuu says refunds usually take 7 to 14 days, so it should reach you by 18 November.
Customer: Alright, thanks.
In Fiuu: nothing changes. AeroChat looked up the refund for order #8061 by its reference ID.
The recipe
Copy this into AeroChat
When a customer asks about a refund, follow these steps.
- Ask for their order number if it is not already in the conversation.
- Find the refund our team issued for that order and look up its status in Fiuu by its reference ID.
- Tell them the amount, the date it was requested and its status.
- If it is still being processed, tell them Fiuu refunds usually take 7 to 14 days and give the date that falls on.
- If the refund was rejected or shows a problem, tell them we will sort it out and hand the conversation to a team member with the order number.
- If there is no refund and they are asking for a new one, do not promise anything. Collect the order number, amount and reason, and hand the conversation to a team member.
Never share another customer’s payments. Reply in the customer’s language.
Change the timing and the hand-over steps to match your refund policy before you paste it.
What to connect
- Fiuu. Log in to the Fiuu Merchant Portal and copy your Merchant ID and your Verify Key, found under Transaction, then Settings, on the Integration tab. Paste them in when AeroChat asks.
- Your refund records. When your team requests a refund in Fiuu, use the order number as the refund reference ID so AeroChat can find it.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Fiuu, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Fiuu’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Who requests new refunds.
- How AeroChat confirms who the customer is before sharing refund details.
- Who follows up on refunds that need attention.
The result to expect
Customers get the status of their refund in seconds instead of chasing your team. Your team requests refunds in Fiuu as before and only hears about the ones that need action.
Measure it with your own numbers: refund questions answered by hand per month, before and after.
Prefer payments built in? Airwallex is built into AeroChat, so payment links work without an API setup. See how it works.
See also: send Fiuu payment links in chat.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same Fiuu connection behind it. See what each channel does on the Fiuu integration page.
Answer refund questions from Fiuu
Paste the recipe, add your Fiuu sandbox keys, and ask your own number about a test refund.
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