Answer Product Review Questions on WhatsApp with Loox

Yes. AeroChat works directly with Loox. It reads the published Loox reviews and the star rating for the product a shopper asks about, and answers their question from what your buyers wrote, while they are still deciding.

This recipe answers “does it run big?”, “does it last?” and “what do people say?” in chat, from your own Loox reviews. Part of connecting Loox to WhatsApp and AI chat.

What happens today

A shopper likes a product but has one doubt left: the fit, the fabric, how long it lasts. The answer is in your Loox reviews, but they would have to scroll through dozens of them on the product page, or message you and wait. If nobody answers while they are still looking, many close the tab and do not come back.

The flow that works

The shopper asks about a product in chat.
AeroChat finds the product in your Shopify catalog and reads its published Loox reviews and rating.
It replies with the rating and a short summary of what buyers say about the exact thing they asked, with one quote.
It offers the next step: the right size, the right variant, or customer photos of the product.

What it looks like on WhatsApp

Customer: Do the Linden ankle boots hurt at first? I need them for work. (example)

AeroChat: The Linden ankle boots have 4.7 stars from 156 reviews. Most buyers say they are comfortable from the first day, and a few mention a stiff heel for the first week. One wrote: “Wore them for a 10-hour shift on day two, no blisters.” They come in black and tan. Which size do you usually wear?

Customer: 39 in black.

In Loox: nothing changes. AeroChat read the published reviews and the rating for the Linden ankle boots.

The recipe

Copy this into AeroChat

When a shopper asks what people think of a product, or asks about fit, sizing, quality, comfort or delivery, follow these steps.

Find the product in our Shopify catalog. If it is not clear which product they mean, ask.

Read the product’s Loox reviews. Only use reviews that are published.

Reply with the average rating and the number of reviews in one line.

Sum up what buyers say about the thing they asked, in two or three sentences, and add one short quote from a review.

If reviews disagree, say so plainly, for example “most say true to size, a few say it runs large”.

If there are no reviews yet, say so and answer from the product description.

Offer the next step, such as the size or variant to choose, and check it is in stock in Shopify.

Never make up or change a review. Never share a reviewer’s email or full name. Reply in the customer’s language.

Change the number of sentences and the next step to match your store before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products and stock.
Loox. In your Loox admin, go to Settings, then API Keys. Copy your public store ID, click Generate, and copy the API key. Loox says the API is on its Convert and Unlimited plans (as of November 2026).
Your knowledge base. Add your size guide and care notes, so AeroChat can add them when reviews do not cover the question.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Loox, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Loox’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which reviews you publish in Loox, since AeroChat only uses published ones.
How long the summary is, and whether AeroChat quotes reviews at all.
What AeroChat offers next: a size, a variant or a discount you have approved.

The result to expect

Shoppers get the answer that is buried in your reviews in a few seconds, from your own buyers, while they are still on the product. Your team stops searching reviews and pasting quotes into chat by hand.

Measure it with your own numbers: review and fit questions answered in chat, and orders placed in the same session as the chat, for a month before and after.

Next: see every Loox workflow, including sending customer photos in the chat.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Loox connection behind it. See what each channel does on the Loox integration page.

Answer your first review question in chat

Install AeroChat, paste the recipe, add your Loox key, and ask your own chat whether your best seller runs big.

Install AeroChat on Shopify

7-day free trial.