Answer Where-Is-My-Delivery Questions on WhatsApp with Lalamove
This recipe answers “where is my delivery” on WhatsApp from the Lalamove order itself, so the customer gets the real status and the driver’s details without waiting for your team. Part of connecting Lalamove to WhatsApp and AI chat.
What happens today
Customers message to ask where their delivery is, often more than once. Someone opens the Lalamove app, finds the order, checks the driver and types a reply. During a lunch or evening rush these messages pile up next to new orders, and the customer waits for an answer that Lalamove already has.
The flow that works
- AeroChat asks for the order number, or uses the customer’s phone number.
- It finds the matching Lalamove order.
- It reads the order status and, if a driver is assigned, the driver’s details.
- It replies with the status in one line, plus the driver and the tracking link.
- If something looks wrong, it hands the conversation to your team.
The recipe
Copy this into AeroChat
When a customer asks where their delivery is, follow these steps.
- If you do not know which order they mean, ask: “Can I have your order number?”
- Find the Lalamove order we booked for that order number or phone number.
- If the order is waiting for a driver, say we are finding a driver now and offer to check again in a few minutes.
- If a driver is assigned or on the way, give the driver’s name and vehicle plate, and send the tracking link.
- If the order is completed, say it was delivered and give the time.
- If the order was cancelled or has been waiting for a driver for more than 30 minutes (example), apologise and hand the conversation to our team.
Do not give the driver’s phone number unless the customer cannot be reached at the address. Reply in the customer’s language.
Change the waiting time and what you share about the driver to match how your business works before you paste it.
What to connect
- Lalamove. Copy your API key and secret from the Developers tab of Lalamove’s developer portal and paste them in when AeroChat asks. The same keys work for booking and for status checks.
- Status changes (optional). Lalamove can send status changes to a webhook. If you set one up for AeroChat, a status change such as “driver assigned” can be passed on to the customer in the conversation they started.
POS Malaysia delivery is built into AeroChat, so you only need this recipe if you already deliver with Lalamove.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Lalamove, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Lalamove’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- How long a delivery can wait for a driver before your team steps in.
- Which driver details AeroChat shares.
- Who gets the handover when a delivery goes wrong.
The result to expect
Customers get the live status of their delivery as soon as they ask. Your team only sees the deliveries that need a person.
Measure it with your own numbers: delivery-status messages your team answers by hand, and the time to reply, for a month before and after.
Next: book a delivery from WhatsApp. For more delivery workflows, see delivery updates on WhatsApp.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same Lalamove connection behind it. See what each channel does on the Lalamove integration page.
Answer your first delivery question from Lalamove
Paste the recipe, add your Lalamove key, and ask about a test delivery in the chat yourself.
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On Shopify? Install AeroChat from the Shopify App Store.