Cancel or Pause an Appstle Subscription on WhatsApp
Yes. AeroChat works directly with Appstle Subscriptions. When a subscriber asks to cancel, it confirms which subscription, offers a pause or a skip once if you allow it, and then pauses or cancels the subscription in Appstle.
This recipe handles “please cancel my subscription” in chat, quickly and fairly, through your own Appstle subscriptions. Part of connecting Appstle Subscriptions to WhatsApp and AI chat.
What happens today
A subscriber wants to stop. If canceling means waiting for a reply, they get charged again, ask for a refund and leave a bad review. Some only needed a break, but nobody offered one. Your team spends time on the refund and loses the customer anyway.
The flow that works
- The subscriber asks to cancel in chat.
- AeroChat finds their subscription in Appstle and confirms which one.
- It asks once whether a pause or a skip would suit them better, if your settings allow that offer.
- It cancels or pauses as they choose and confirms that no further orders will be charged.
What it looks like on WhatsApp
Customer: I’d like to cancel my tea subscription please. (example)
AeroChat: I can do that. Your subscription is 1 box of Green Sencha every month, next order on 30 November. Before I cancel, would a pause suit you better? You can restart any time. If not, I’ll cancel it now.
Customer: No, please cancel.
AeroChat: Done. Your subscription is canceled and you will not be charged again. Thank you for being a subscriber.
In Appstle: the subscription contract status changes to canceled.
The recipe
Copy this into AeroChat
When a subscriber asks to cancel their subscription, follow these steps.
- If we do not know their email, ask for the email on their store account.
- Find their subscriptions in Appstle. Read back the one they mean, with its products and next order date.
- Ask once, in one line, whether a pause or skipping the next order would suit them better.
- If they choose a pause, set the subscription to paused and tell them how to restart. If they choose a skip, skip the next order.
- If they still want to cancel, cancel the subscription in Appstle.
- Confirm that no further orders will be charged. If they give a reason, thank them and note it for our team.
Ask about alternatives only once. Never make canceling hard and never argue. If they are unhappy about a past order, hand the conversation to our team after canceling. Reply in the customer’s language.
Remove step 3 if you do not want AeroChat to offer a pause or skip.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
- Appstle Subscriptions. In your Appstle admin, go to More, then API Access, and create an API key. Paste it in when AeroChat asks. As of November 2026, your Appstle plan must include API access.
- Your knowledge base. Add your cancellation policy, such as any minimum number of orders, so AeroChat explains it correctly.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Appstle Subscriptions, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Appstle’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Whether AeroChat offers a pause or a skip before canceling, and which one.
- Any minimum commitment, set in Appstle.
- Whether discounts to stay are offered, and who approves them.
The result to expect
Subscribers who want to leave can leave in a few messages, so fewer unwanted renewals, refunds and angry reviews. Some take a pause instead. Your team stops processing cancellations by hand.
Measure it with your own numbers: cancellations and pauses made in chat, and refunds for unwanted renewals, for a month before and after.
Next: see every Appstle Subscriptions workflow, including skipping a delivery.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Appstle connection behind it. See what each channel does on the Appstle Subscriptions integration page.
Handle cancellations fairly in chat
Install AeroChat, paste the recipe, add your Appstle API key, and ask your own chat to pause a test subscription.
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