Connect Appstle Loyalty to WhatsApp and AI Chat for Shopify
Yes. AeroChat works directly with Appstle Loyalty. It reads points, VIP tiers, store credit and referral links from Appstle and redeems points for discount codes and enrolls new members in Appstle through its Admin API, on WhatsApp, Instagram, web chat and every other channel your customers use.
If your Shopify store runs its rewards program on Appstle Loyalty, AeroChat can answer the loyalty questions customers send in chat. A customer on WhatsApp, Instagram, Messenger, Telegram, web chat or email asks how many points they have, and AeroChat replies from Appstle. When they want a discount, AeroChat turns their points into a Shopify discount code in the same conversation. Your Shopify store is built into AeroChat, and Appstle Loyalty connects through its public Admin API. You describe the workflow in your own words, AeroChat builds it, and Appstle stays the place your team runs the program.
What you can do with Appstle Loyalty and AeroChat
- Answer “how many points do I have?”. AeroChat finds the customer in Appstle by email and replies with their available and pending points.
- Answer “what tier am I in?”. AeroChat reads the customer’s current VIP tier from Appstle and explains what it gives them.
- Redeem points for a discount code. AeroChat lists your redeem rules the customer can afford, redeems the one they pick and sends the Shopify discount code.
- Share their store credit balance. AeroChat reads the customer’s store credit from Appstle and tells them how much they can use at checkout.
- Send their referral link. Every enrolled customer has a referral link in Appstle. AeroChat reads it and sends it when they want to refer a friend.
- Explain their points history. AeroChat reads the customer’s point transactions and answers “why did my points change?” with dates and reasons.
- Enroll a customer in the program. When a customer who has not joined asks about rewards, AeroChat enrolls them in Appstle Loyalty with their consent.
What it looks like on WhatsApp
Customer: How many points do I have? (example)
AeroChat: You have 1,250 points available and 150 pending from your last order. You are in the Gold tier. 1,000 points gets you $10 off. Would you like a code now?
In Appstle: nothing changes. AeroChat read the customer’s loyalty profile.
Customer: Yes please. (example)
AeroChat: Done. Your code is APST-10OFF-7QX (example). It takes $10 off your next order. You have 250 points left.
In Appstle: 1,000 points are redeemed through the “$10 off” redeem rule and a Shopify discount code is created for the customer.
Customer: Do I have any store credit? (example)
AeroChat: Yes, you have $15.00 in store credit. It applies at checkout when you are logged in to your account.
In Appstle: nothing changes. AeroChat read the store credit balance.
Works on every chat channel
Your customers message you wherever they already are. The same Appstle Loyalty connection and the same workflows run on each of these channels, and Appstle stays the record whichever one they use.
| Channel | What your customers can do |
|---|---|
| Message your WhatsApp Business number to check points or tier, redeem points for a discount, check store credit or get a referral link. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Ask the same questions in the chat on your Shopify store. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
There are two parts. Your Shopify store is built into AeroChat: you install AeroChat from the Shopify App Store and connect the store in the dashboard, and it syncs your products and looks up orders. Appstle Loyalty connects through its public Admin API, documented at developers.appstle.com. Through it, AeroChat reads loyalty profiles and points history, and redeems points and enrolls customers. Appstle finds customers by their Shopify customer ID or email, so the two parts line up.
- What AeroChat reads from Appstle Loyalty: the customer’s available, pending and credited points, VIP tier, store credit balance, referral link and active rewards, their point transaction history, and your redeem rules.
- What AeroChat writes to Appstle Loyalty: points redeemed for a Shopify discount code through one of your redeem rules, and new customers enrolled in the program.
To connect, open your Appstle admin, go to More, then API Integrations, and create an API key with Read & write permission. Copy it right away, because Appstle shows it only once. As of November 2026, Appstle’s docs say API access is included in the Enterprise plan and available as an add-on on other plans, which you add by contacting Appstle support. Until your plan includes API access, requests with the key are refused.
You describe the workflow in your own words, for example “when a customer asks about their points, look them up in Appstle Loyalty by email and tell them their balance and tier”. AeroChat builds the workflow as a draft and asks for the Appstle API key by name. You enter it in the AeroChat dashboard. It never passes through the conversation.
Workflows to copy
Seven ready-made workflows for Appstle Loyalty. Copy one into AeroChat, add your Appstle API key, and it runs on every channel.
1. Answer “how many points do I have?”
Copy this into AeroChat
When a customer asks about their points, ask for the email on their account if we do not have it. Look up their loyalty profile in Appstle Loyalty. Reply with their available points and, if any, their pending points and when those usually become available. Read our redeem rules and name the best reward they can afford now. If they are not enrolled, offer to enroll them. Reply in the customer’s language.
2. Answer “what tier am I in?”
Copy this into AeroChat
When a customer asks about their VIP tier, look up their loyalty profile in Appstle Loyalty and tell them their current tier. Explain what the tier gives them and what the next tier requires, from our knowledge base. Do not promise a tier change. Appstle assigns tiers automatically.
3. Redeem points for a discount code
Copy this into AeroChat
When a customer wants to use their points, look up their available points in Appstle Loyalty and read our redeem rules. List only the rules they can afford, with the points each one costs. When they choose, confirm the reward and the points, then redeem the points with that rule. Send the discount code and their new balance. Never redeem without a clear yes.
4. Share their store credit balance
Copy this into AeroChat
When a customer asks about store credit, look up their loyalty profile in Appstle Loyalty and tell them their store credit balance. Explain how it applies at checkout from our knowledge base. Never add or change store credit.
5. Send their referral link
Copy this into AeroChat
When a customer asks how to refer a friend, look up their loyalty profile in Appstle Loyalty and send their referral link. Explain the referral reward in one line from our knowledge base and tell them they can forward the message. If they are not enrolled, offer to enroll them first.
6. Explain their points history
Copy this into AeroChat
When a customer asks why their points changed, read their point transaction history in Appstle Loyalty. Explain the last few entries with the date, the points and the reason. If they think something is wrong, hand the conversation to our team with the history attached. Never add or remove points yourself.
7. Enroll a customer in the program
Copy this into AeroChat
When a customer who is not in our rewards program asks about points or rewards, explain the program in two lines and ask if they would like to join. Find them in our Shopify store by email. If they say yes, enroll them in Appstle Loyalty and confirm. If they do not have a store account yet, send the link to create one.
Who uses it
Shopify stores with repeat buyers, such as beauty, fashion, coffee and pet supplies, run points programs where customers check balances and redeem often. These recipes fit a store that runs on Shopify and Appstle Loyalty:
- Beauty stores: product recommendations and restock and subscription questions.
- Fashion stores: order tracking.
What stays in Appstle Loyalty
Appstle stays your record of the rewards program. Earning rules, redeem rules, VIP tiers, referral rewards, store credit settings and the rewards widget all live there. Every redemption AeroChat makes uses one of your redeem rules, so it follows your settings and shows in the customer’s history.
AeroChat handles the conversation. It answers points, tier and store credit questions, redeems points on request, sends referral links and passes disputes to your team, and leaves the rest to Appstle.
WhatsApp workflows that use Appstle Loyalty
These end-to-end WhatsApp workflows run with Appstle Loyalty and your Shopify store behind them. See them all in the WhatsApp workflows library.
- WhatsApp Loyalty Points and Balance Checks
- WhatsApp Win-Back Messages for Lapsed Customers
- WhatsApp Human Handover to Your Team Inbox and CRM Owner
Questions
Does AeroChat work with Appstle Loyalty?
Yes. It connects through Appstle’s public Admin API with an API key from your own Appstle admin. It is not an Appstle product, and AeroChat has no partnership with Appstle.
Can customers turn Appstle points into a discount on WhatsApp?
Yes. AeroChat lists the redeem rules the customer can afford, redeems the one they choose and sends the Shopify discount code in the chat.
Can AeroChat add points for a customer?
Not on a customer’s request. The recipes tell AeroChat never to add or remove points or store credit. Corrections go to your team, who make them in Appstle.
Which plan do I need?
On the Appstle side, as of November 2026, API access is included in the Enterprise plan and available as an add-on on other plans. On the AeroChat side, workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Put your Appstle rewards program in chat
Install AeroChat, paste the points recipe, add your Appstle API key, and ask your own chat how many points you have.
7-day free trial.