Check Appstle Loyalty Points on WhatsApp

Yes. AeroChat works directly with Appstle Loyalty. It looks up the customer’s loyalty profile in Appstle by email, reads their available and pending points, and tells them what those points can buy, in the chat they started.

This recipe answers “how many points do I have?” in chat, from your own Appstle Loyalty program. Part of connecting Appstle Loyalty to WhatsApp and AI chat.

What happens today

A customer wants to know their points before ordering. They have to log in and open the rewards widget, or message you and wait while someone searches Appstle. Points that customers cannot see easily do not bring them back, which is the reason you run the program.

The flow that works

The customer asks about their points in chat.
AeroChat asks for their account email if needed and looks up their loyalty profile in Appstle.
It replies with available and pending points and the best reward they can afford now.
It offers to redeem, or tells them how many points the next reward needs.

What it looks like on WhatsApp

Customer: Hi, what’s my points balance? sam@example.com (example)

AeroChat: You have 640 points available and 90 pending from your order on 4 November. 500 points gets you $5 off now, or 1,000 points gets you $10 off. Would you like the $5 code?

Customer: Not yet, thanks.

In Appstle: nothing changes. AeroChat read the customer’s loyalty profile and your redeem rules.

The recipe

Copy this into AeroChat

When a customer asks about their points or rewards balance, follow these steps.

If we do not know their email, ask for the email on their store account.

Look up their loyalty profile in Appstle Loyalty by that email. If they are not enrolled, explain the program in two lines and offer to enroll them.

Reply with their available points in one line. If they have pending points, say how many.

Read our redeem rules in Appstle and name the best reward they can afford now, and the next one up.

Ask if they would like to redeem now. If yes, use the redeem points workflow.

Never change a points balance. Never share another customer’s points. Reply in the customer’s language.

Change how many rewards AeroChat names to match your program before you paste it.

What to connect

Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
Appstle Loyalty. In your Appstle admin, go to More, then API Integrations, and create a Read & write API key. Paste it in when AeroChat asks. As of November 2026, API access is part of the Enterprise plan or an add-on on other plans.
Your knowledge base. Add your program rules in a few lines, such as when pending points become available.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Appstle Loyalty, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Appstle’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Your earning and redeem rules in Appstle, since AeroChat only reads them.
Whether AeroChat offers to redeem or just reports the balance.
Who on your team handles points disputes.

The result to expect

Customers learn their balance in seconds without logging in, and more of them redeem on their next order. Your team stops looking up balances in Appstle by hand.

Measure it with your own numbers: points questions answered in chat, and redemptions in Appstle, for a month before and after.

Next: see every Appstle Loyalty workflow, including redeeming points for a discount.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Appstle connection behind it. See what each channel does on the Appstle Loyalty integration page.

Answer your first points question in chat

Install AeroChat, paste the recipe, add your Appstle API key, and ask your own chat for your points balance.

Install AeroChat on Shopify

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