Klaviyo Conversations vs AeroChat: which is better for Shopify in 2026?

AeroChat is the better fit for Shopify stores that want a flat-fee, omnichannel AI chatbot with built-in WhatsApp, Instagram, and Messenger. Klaviyo Conversations is the better fit for stores already paying for Klaviyo Email or SMS that want their chat tied into the same customer profile and flow engine. AeroChat starts at $39 per month with a 7-day free trial. Klaviyo's Customer Agent starts at $50 per month for 75 conversations and rises to $140 per month with $0.70 per conversation overages.

Key Takeaways

• AeroChat resolves 87% of customer questions without a human agent, saves support teams 14 hours per week, and lifts conversion by 4 to 5% according to its product data.

• Klaviyo's Customer Agent is priced at $50 per month for 75 conversations, with the standard plan at $140 per month plus $0.70 per conversation over the 50 included.

• AeroChat's pricing is flat at $39, $119, or $279 per month with AI responses included — no per-conversation overages.

• Klaviyo Conversations only makes sense if a store is already on Klaviyo for email and SMS; otherwise it adds a separate $50 to $140 monthly cost on top of the email plan.

• AeroChat covers WhatsApp, Instagram DMs, Messenger, Telegram, email, and web chat in every plan; Klaviyo's Customer Agent currently runs on web chat, SMS, and email, with WhatsApp marked as coming soon.

• For stores migrating from manual reply on Shopify Inbox or live chat, AeroChat's setup time is faster because it does not require integrating with the wider Klaviyo data stack.

What is Klaviyo Conversations?

Klaviyo Conversations is the umbrella name for Klaviyo's customer service products. It includes Customer Agent (their AI chatbot), Helpdesk (ticket management), and Customer Hub (a self-service portal embedded on the storefront). Together they sit inside Klaviyo's Service tier, which is separate from Klaviyo Email and Klaviyo SMS.

Customer Agent is the part most stores compare to AeroChat. It answers customer questions, recommends products, and resolves issues across web chat, email, and SMS. It pulls from your Klaviyo customer profiles to personalise responses based on order history, segment membership, and predicted lifetime value.

What is AeroChat?

AeroChat is an omnichannel customer communication platform built specifically for Shopify and WooCommerce stores. It unifies AI chat, live chat, and ticketing across WhatsApp, Instagram DMs, Messenger, Telegram, email, and website chat into one inbox. It connects to Shopify via REST API to read live product data, order status, shipping information, and discounts in real time.

AeroChat's AI handles 87% of customer questions without escalating to a human agent. The flat-fee pricing model means stores pay the same in November as they do in February, regardless of conversation volume.

Pricing comparison

AeroChat vs Klaviyo Customer Agent monthly costs

Klaviyo's pricing assumes you are also paying for a Klaviyo Email plan, which starts at $20 per month for 251-500 active profiles and rises to $720 per month at 50,000 profiles. Customer Agent does not work as a standalone product. The realistic minimum cost to use Klaviyo Customer Agent on a small Shopify store is roughly $70 per month ($20 email + $50 Customer Agent intro tier).

AeroChat does not require any other AeroChat product to function. The $39 Basic plan is the full standalone cost for a store using web chat and WhatsApp.

Stores comparing pricing across more than two tools can also use the Shopify chatbot pricing calculator to model their specific volume.

Feature-by-feature comparison

Channel coverage and capabilities

Where Klaviyo Conversations wins

Honest section. Klaviyo beats AeroChat in three specific dimensions, and any Shopify owner already deep in the Klaviyo ecosystem should weigh these seriously.

1. Email marketing integration. Klaviyo's email engine is the benchmark every other ecommerce email tool is measured against. Customer Agent connects directly to Klaviyo flows. A customer asking about a product over chat can be auto-added to a relevant email segment, trigger a follow-up flow, or get a personalised post-purchase email sequence. AeroChat passes data via webhooks but does not natively replicate Klaviyo's flow depth.

2. Customer data and segmentation depth. Klaviyo profiles include lifetime order history, predicted next order date, predicted CLV, churn risk score, and any custom event data flowing from Shopify or 350+ integrations. Customer Agent uses this data to personalise replies. A high-CLV customer asking about returns sees a different response than a first-time browser. AeroChat reads live Shopify order data via REST API but does not maintain the same depth of behavioural profile.

3. Existing Klaviyo customer ecosystem fit. A store already paying $720 per month for Klaviyo Email at 50,000 profiles can add Customer Agent without setting up a new vendor relationship, learning a new dashboard, or running data sync between two systems. Same login, same support team, same billing. For Klaviyo-committed stores, this matters more than feature parity.

If your store fits all three dimensions — Klaviyo Email is your retention backbone, you use predictive analytics actively, and you don't want a second vendor — Klaviyo Customer Agent is the more sensible choice. Read more at klaviyo.com/products/service.

Where AeroChat wins

1. Omnichannel coverage out of the box. AeroChat covers WhatsApp, Instagram DMs, Facebook Messenger, Telegram, web chat, and email in one inbox. Klaviyo Customer Agent currently runs on web chat, SMS, and email. WhatsApp is listed as coming soon. Instagram and Messenger are not on the Klaviyo Customer Agent roadmap as of April 2026. For Shopify stores that earn meaningful sales from social DMs, AeroChat is the only one of the two that handles those conversations natively. For more on this, see our omnichannel chat management guide.

2. Flat-fee pricing with no per-conversation overages. AeroChat charges $39, $119, or $279 per month and includes AI responses in every plan. Klaviyo Customer Agent charges $0.70 per conversation beyond your 50 or 75 included. A Shopify store doing 1,000 chats a month on Klaviyo Customer Agent at the $140 tier pays $140 plus 950 × $0.70 = $805 in overages, for a total of $945 per month. AeroChat Growth covers the same volume at $119 flat. The pricing model gap matters most during Black Friday, when chat volume can spike 2x to 3x — AeroChat stays at $119, Klaviyo Customer Agent's bill scales linearly.

3. Faster setup for stores not already on Klaviyo. AeroChat installs from the Shopify App Store in under 30 minutes. The AI begins answering questions once it syncs your product catalogue, FAQ pages, and shipping policies. Klaviyo Customer Agent requires a working Klaviyo Email account, properly synced customer profiles, and Klaviyo Service onboarding before it functions well. For stores not already on Klaviyo, the setup overhead is significant.

4. Shopify-native order and product reads. AeroChat reads live Shopify data via REST API for every chat, including product availability, order status, and shipping tracking. The shopify chatbot can answer "where is my order" or "is this in stock" without escalating to a human. Klaviyo Customer Agent does this through the Klaviyo data layer, which works but adds an extra step in the data flow.

5. Self-learning AI on the Advanced plan. AeroChat's self-learning engine reviews real chats and proposes new question-answer pairs for one-click approval. The knowledge base improves automatically without manual training. Klaviyo Customer Agent uses your existing knowledge base content and updates only when you update the source documents.

Quick verdict: who should pick what

Pick AeroChat if you:

• Run a Shopify store doing meaningful volume on WhatsApp, Instagram, or Messenger

• Want flat-fee pricing with no per-conversation overage risk

• Are not already deep in the Klaviyo ecosystem

• Need a chatbot live in under 30 minutes

• Care about Black Friday and peak season cost predictability

Pick Klaviyo Customer Agent if you:

• Already pay for Klaviyo Email and use predictive segments and flows actively

• Mostly need web chat, email, and US SMS coverage

• Have under 75 monthly chats and the intro pricing fits

• Want chat data flowing into Klaviyo profiles for marketing automation

• Are committed to keeping vendors consolidated in the Klaviyo stack

For stores doing 200+ chats a month outside the Klaviyo ecosystem, AeroChat is the lower-cost choice. For stores under 75 chats a month already inside Klaviyo, Customer Agent's intro tier may work out cheaper if you stay disciplined about volume.

Migration guidance

Stores moving from another chatbot to AeroChat can preserve contacts, FAQ knowledge bases, and channel connections without losing customer history. Our migration team handles the export-import via email or chat support.

If you are switching from Tidio specifically, our step-by-step Tidio to AeroChat migration guide covers the full process.

If you are coming from Klaviyo Customer Agent, the migration is mostly a matter of connecting your Shopify store to AeroChat, importing your existing FAQ and policy documents into AeroChat's knowledge base, and pointing your chat widget at AeroChat instead of Klaviyo. Customer profiles stay in Klaviyo if you continue using it for email — AeroChat does not require you to leave Klaviyo Email.

Frequently Asked Questions

Is Klaviyo Conversations the same as Klaviyo Customer Agent?

Conversations is the umbrella name for Klaviyo's customer service products: Customer Agent (AI chatbot), Helpdesk (ticketing), and Customer Hub (self-service portal). Customer Agent is the specific product that compares directly to AeroChat. The other two solve different problems.

Do I need Klaviyo Email to use Klaviyo Customer Agent?

You need a Klaviyo account, and the Customer Agent is designed to work alongside Klaviyo Email and SMS. While technically you can use Customer Agent on its own, the value of the data integration disappears without an active Klaviyo Email or SMS plan.

Does AeroChat work with Klaviyo?

Yes. AeroChat does not replace Klaviyo Email or SMS. Stores commonly use Klaviyo for email marketing flows and AeroChat for live AI chat across WhatsApp, Instagram, and the website. Data passes between them via webhooks.

Which is cheaper at 1,000 chats per month?

AeroChat Growth at $119 per month covers it. Klaviyo Customer Agent at the $140 tier covers 50 chats, then charges $0.70 each for the remaining 950, totalling $805 in overages plus the $140 base — about $945 per month. AeroChat is approximately $826 cheaper at this volume.

Does Klaviyo Customer Agent support WhatsApp?

Klaviyo's documentation lists WhatsApp as coming soon for Customer Agent as of April 2026. Klaviyo supports WhatsApp marketing in Klaviyo Email for international markets, but not yet for the AI chatbot. AeroChat supports WhatsApp on every plan today.

Can either handle Instagram and Messenger DMs?

AeroChat handles Instagram DMs, Instagram comments, and Facebook Messenger on the Growth plan and above. Klaviyo Customer Agent does not currently support Instagram or Messenger.

How long does each take to set up?

AeroChat typically installs in under 30 minutes from the Shopify App Store. Klaviyo Customer Agent requires an existing Klaviyo Email account with synced customer data, plus Klaviyo Service onboarding, which can take several hours to a day depending on your data setup.

Do either offer a free trial?

AeroChat offers a 7-day free trial on every paid plan, no credit card required. Klaviyo's Customer Agent offers the first 50 conversations per month free for testing.