Best Shopify AI Chatbot for Shopify Customer Service (2026)

If you're searching for the best Shopify AI chatbot to handle customer service in 2026, this guide compares the top tools ranked by AI accuracy, order automation, Shopify API integration, and real-world performance.
Whether you want to reduce support tickets, improve reply speed, or deliver 24/7 AI support for Shopify, these tools are the best options for your store.

Top 10 Customer Service AI Chatbot for Shopify 

1. AeroChat — Best Shopify AI Chatbot for Customer Service (2026 Winner) 

AeroChat.ai is a purpose-built AI chatbot for Shopify designed to deliver fast, conversational, human-like customer support across multiple channels. Unlike generic support bots, AeroChat is deeply integrated with Shopify’s core platform, giving it powerful order-level capabilities that matter most for online merchants.

Whether you’re in the USA, UK, Australia, UAE, or any major ecommerce market, AeroChat helps brands automate customer support while maintaining a personalised customer experience.

Key Features

• Real-time order tracking & status updates directly from Shopify

• Automated returns, refunds, and exchanges without manual support

• AI responses trained on your store policies, FAQs, and product data

• 24/7 autonomous support agent for web chat and social channels

• Multichannel support: Website chat + WhatsApp + telegram+ Facebook Messenger

• Smart recommendations for both support and sales conversations

• Auto-tagging and auto-routing to human agents when needed

Why AeroChat Ranks #1 Globally

• Deepest Shopify order-level integration — supports real purchase actions, not just FAQ replies

• Automates up to 70% of support queries, significantly reducing manual workload

• Delivers human-like, context-aware conversations in multiple languages

• Reduces support team workload by 50–80% on average

• Designed specifically for Shopify stores — unlike generic SaaS chatbots

Global Performance

• Effective for brands in North America (USA & Canada), Europe (UK & EU), Asia-Pacific (Australia & Singapore), and Middle East (UAE, KSA)

• Performs strong across both high-transaction markets and multilingual audiences

Pros

• Built specifically for Shopify (not a generic chatbot)

• Handles real order actions — tracking, refunds, changes

• Multichannel support (web + social messaging apps)

• 24/7 automated agent with contextual understanding

• Reduces support workload significantly

Cons

Advanced features require paid plans
Overkill for very small hobby shops with minimal support

Pricing

• Plans start from approximately $36/month (varies by region and feature set)

Best For

• Growing Shopify brands in USA, UK, Australia, UAE, and global markets

• Teams looking to automate support while preserving quality

• Stores needing multilingual, order-enabled customer service support

• Ecommerce operations scaling beyond manual support

Check out the Shopify demo here

2. Gorgias Automate — Best for Enterprise Support

Gorgias is the leading helpdesk for Shopify, and its Automate AI feature now handles a major share of repetitive support tickets.

Key Features

• AI answer suggestions based on past tickets

• Automated order edits, cancellations, and refunds

• Self-service support portal

• Deep Shopify sync

Pros

• Ideal for high-volume support teams

• Fast ticket deflection

• Robust reporting tools

Cons

• Pricing increases with ticket volume

• Requires full helpdesk setup

Pricing: From £8 + usage
Best For: Enterprise-level customer service.

3. Tidio + Lyro AI — Best for Small Stores

Tidio is one of the easiest support chatbots to deploy for Shopify.

Key Features

• Lyro AI chatbot

• Offloading basic FAQs

• Order lookup automations

• Live chat hybrid mode

Pros

• Clean interface

• Affordable

• Quick setup for beginners

Cons

• Limited operational automations

• Not ideal for high-volume stores

Pricing: £0–£45/month
Best For: Small Shopify shops.

4. Re:amaze — Best Omnichannel Support Chatbot

Re:amaze is powerful for brands that need high-quality support across all communication channels.

Key Features

• AI auto-replies

• Email, SMS, IG, Messenger support

• Team collaboration tools

• Automation workflows

Pros

• Strong multi-channel capabilities

• Reliable support automation

Cons

• Dated UI

• Requires setup time

Pricing: £26–£57/month
Best For: Multi-channel brands.

5. Heyday by Hootsuite — Best for Retail Chains

A conversational commerce and support chatbot built for mid-size to large retailers.

Key Features

• AI-driven Q&A

• Order support automation

• Instagram + Messenger automation

• Multilingual responses

Pros

• Strong retail-specific features

• Great for product-related queries

Cons

• Not designed for small stores

Pricing: ~£49/month
Best For: Retail & enterprise stores.

6. Relish AI — Best for Simple Support Automation

Relish AI provides a lightweight customer-service assistant.

Key Features

• FAQ automation

• Product Q&A

• Order lookup

• Behaviour-triggered support

Pros

• Quick to launch

• Affordable

Cons

• Limited API-powered features

Pricing: £0–£39/month
Best For: Early-stage Shopify stores.

7. Chatra — Best for Hybrid Live Chat + AI

Chatra blends real human chat with automation.

Key Features

• Automated responses

• Typing preview

• Trigger-based support

• Cart-saving messages

Pros

• Simple UI

• Good for small teams

Cons

• Basic AI

• Limited Shopify automation

Pricing: £19–£32/month
Best For: Small to mid-size teams.

8. DeepAI Chat for Shopify — Best for Multilingual Support

A GPT-powered chatbot ideal for international customers.

Key Features

• Over 20 language options

• Contextual product recommendations

• AI responses trained on store content

Pros

• Strong for global brands

• Natural conversational style

Cons

• Weaker support for order-level tasks

Pricing: £25–£60/month
Best For: International eCommerce brands.

9. Maisie AI — Best for Conversational Support + Sales

Originally built for sales, but now features helpful support automation.

Key Features

• Product Q&A

• Order FAQs

• Behaviour-based chat triggers

Pros

• Great for pre-purchase support

• Engaging customer interaction

Cons

• Not ideal for post-purchase operations

Pricing: £29/month
Best For: DTC Shopify brands.

10. Shopify Inbox — Best Free Option

Shopify Inbox provides basic chat capabilities with minimal automation.

Key Features

• General customer inquiries

• Saved replies

• Basic insights

Pros

• Completely free

• Easy to activate

Cons

• Not a true AI bot

• No order automation

• No advanced routing

Pricing: Free
Best For: Micro stores with very low support volume.

Comparison Table of the Best Shopify AI Chatbots for Support (2026)

Which Shopify AI Chatbot Is Best for Customer Service in 2026?

Best Overall

 AeroChat — unmatched automation, AI accuracy, and Shopify integration.

Best for Enterprise Support

Gorgias Automate

Best for Small Stores

Tidio or Relish AI

Best for International Support

DeepAI Chat

Best for Conversational Support + Sales

Maisie AI

If your store needs faster replies, fewer tickets, and smarter automated support, AeroChat is the clear leader for 2026.

Final Recommendation

Select a chatbot based on your support volume and automation needs. But if you want an AI chatbot that can manage real support tasks from FAQs to refunds. AeroChat.ai delivers the highest performance in 2026.