Best Shopify AI Chatbot for Customer Service 2026

If you're searching for the best Shopify AI chatbot to handle customer service in 2026, this guide compares the top tools ranked by AI accuracy, order automation, Shopify API integration, and real-world performance.
Whether you want to reduce support tickets, improve reply speed, or deliver 24/7 AI support for Shopify, these tools are the best options for your store.

Top 10 Customer Service AI Chatbot for Shopify 

 1. AeroChat.ai — Best Shopify AI Chatbot for Customer Service (2026 Winner)

AeroChat.ai leads 2026 as the most advanced Shopify AI chatbot built specifically for automated, human-like customer support. It handles real-time order tracking, returns, refunds, product questions, FAQs, and multi-channel support — all without human intervention.

Key Features

• Real-time order lookup, status updates, refunds & exchanges

• AI support trained on your FAQ, policy pages, and product data

• Full Shopify product catalogue sync

• 24/7 autonomous support agent

• Website chat + WhatsApp + Instagram + Messenger

• AI recommendations for support + sales

• Auto-tagging & auto-routing to your team when needed

Why It Ranks #1

• Deepest order-level Shopify integration in the market

• Handles up to 70% of customer service queries automatically

• Human-like conversations with exceptional accuracy

• Reduces support workload by 50–80%

• Purpose-built for Shopify stores

Pros

• Best automation for customer service

• Seamless integration with Shopify APIs

• Multichannel support across web + social

• Human-like context-aware replies

Cons

• Best features are on paid plans

• Overkill for very small stores

Pricing

From $36/month.

Demo:

Check out the Shopify demo here

Best For:

Growing brands, Shopify DTC stores, and teams needing serious customer service automation.

2. Gorgias Automate — Best for Enterprise Support

Gorgias is the leading helpdesk for Shopify, and its Automate AI feature now handles a major share of repetitive support tickets.

Key Features

• AI answer suggestions based on past tickets

• Automated order edits, cancellations, and refunds

• Self-service support portal

• Deep Shopify sync

Pros

• Ideal for high-volume support teams

• Fast ticket deflection

• Robust reporting tools

Cons

• Pricing increases with ticket volume

• Requires full helpdesk setup

Pricing: From £8 + usage
Best For: Enterprise-level customer service.

3. Tidio + Lyro AI — Best for Small Stores

Tidio is one of the easiest support chatbots to deploy for Shopify.

Key Features

• Lyro AI chatbot

• Offloading basic FAQs

• Order lookup automations

• Live chat hybrid mode

Pros

• Clean interface

• Affordable

• Quick setup for beginners

Cons

• Limited operational automations

• Not ideal for high-volume stores

Pricing: £0–£45/month
Best For: Small Shopify shops.

4. Re:amaze — Best Omnichannel Support Chatbot

Re:amaze is powerful for brands that need high-quality support across all communication channels.

Key Features

• AI auto-replies

• Email, SMS, IG, Messenger support

• Team collaboration tools

• Automation workflows

Pros

• Strong multi-channel capabilities

• Reliable support automation

Cons

• Dated UI

• Requires setup time

Pricing: £26–£57/month
Best For: Multi-channel brands.

5. Heyday by Hootsuite — Best for Retail Chains

A conversational commerce and support chatbot built for mid-size to large retailers.

Key Features

• AI-driven Q&A

• Order support automation

• Instagram + Messenger automation

• Multilingual responses

Pros

• Strong retail-specific features

• Great for product-related queries

Cons

• Not designed for small stores

Pricing: ~£49/month
Best For: Retail & enterprise stores.

6. Relish AI — Best for Simple Support Automation

Relish AI provides a lightweight customer-service assistant.

Key Features

• FAQ automation

• Product Q&A

• Order lookup

• Behaviour-triggered support

Pros

• Quick to launch

• Affordable

Cons

• Limited API-powered features

Pricing: £0–£39/month
Best For: Early-stage Shopify stores.

7. Chatra — Best for Hybrid Live Chat + AI

Chatra blends real human chat with automation.

Key Features

• Automated responses

• Typing preview

• Trigger-based support

• Cart-saving messages

Pros

• Simple UI

• Good for small teams

Cons

• Basic AI

• Limited Shopify automation

Pricing: £19–£32/month
Best For: Small to mid-size teams.

8. DeepAI Chat for Shopify — Best for Multilingual Support

A GPT-powered chatbot ideal for international customers.

Key Features

• Over 20 language options

• Contextual product recommendations

• AI responses trained on store content

Pros

• Strong for global brands

• Natural conversational style

Cons

• Weaker support for order-level tasks

Pricing: £25–£60/month
Best For: International eCommerce brands.

9. Maisie AI — Best for Conversational Support + Sales

Originally built for sales, but now features helpful support automation.

Key Features

• Product Q&A

• Order FAQs

• Behaviour-based chat triggers

Pros

• Great for pre-purchase support

• Engaging customer interaction

Cons

• Not ideal for post-purchase operations

Pricing: £29/month
Best For: DTC Shopify brands.

10. Shopify Inbox — Best Free Option

Shopify Inbox provides basic chat capabilities with minimal automation.

Key Features

• General customer inquiries

• Saved replies

• Basic insights

Pros

• Completely free

• Easy to activate

Cons

• Not a true AI bot

• No order automation

• No advanced routing

Pricing: Free
Best For: Micro stores with very low support volume.

Comparison Table of the Best Shopify AI Chatbots for Support (2026)

Which Shopify AI Chatbot Is Best for Customer Service in 2026?

Best Overall

 AeroChat.ai — unmatched automation, AI accuracy, and Shopify integration.

Best for Enterprise Support

Gorgias Automate

Best for Small Stores

Tidio or Relish AI

Best for International Support

DeepAI Chat

Best for Conversational Support + Sales

Maisie AI

If your store needs faster replies, fewer tickets, and smarter automated support, AeroChat.ai is the clear leader for 2026.

Final Recommendation

Select a chatbot based on your support volume and automation needs. But if you want an AI chatbot that can manage real support tasks from FAQs to refunds. AeroChat.ai delivers the highest performance in 2026.