If you're searching for the best Shopify AI chatbot to handle customer service in 2026, this guide compares the top tools ranked by AI accuracy, order automation, Shopify API integration, and real-world performance.
Whether you want to reduce support tickets, improve reply speed, or deliver 24/7 AI support for Shopify, these tools are the best options for your store.
What Are AI Chatbots App for Shopify?
AI chatbot apps for Shopify are AI-powered customer service tools that integrate directly with your Shopify store to automate conversations, manage customers, support queries, and assist shoppers in real time. These apps use artificial intelligence and natural language processing (NLP) to understand customer questions and respond instantly.
A Shopify AI chatbot connects through the Shopify API to access store data such as order status, shipping updates, product availability, returns, and FAQs. This allows it to automate repetitive tasks like order tracking, refund requests, and product recommendations without human involvement.
Popular tools such as AeroChat, Gorgias Automate, Tidio Lyro AI, Re:amaze, and Heyday are examples of AI chatbot apps built for Shopify customer service automation.
In simple terms, an AI chatbot app for Shopify acts as a virtual support agent for your eCommerce store, helping reduce support tickets, improve response time, and deliver 24/7 AI customer support while scaling your online business efficiently.
Comparison Table of the Best Shopify AI Chatbots for Support (2026)
Chatbot | AI Accuracy | Order Support | Pricing | Best For |
AeroChat (Free) | ★★★★★ | Full order actions | $36/mo | Fast-growing brands |
Gorgias Automate | ★★★★★ | Refunds/cancellations | £8 + usage | Enterprise stores |
Tidio | ★★★★☆ | Basic order lookup | £0 | Small shops |
Re:amaze | ★★★★☆ | Multi-channel support | £26 | Multi-channel brands |
Heyday | ★★★★☆ | Commerce-led support | £49 | Retail chains |
Relish AI | ★★★☆☆ | Simple support | £0 | Startups |
Chatra | ★★★☆☆ | Basic automation | £19 | Small teams |
DeepAI Chat | ★★★★☆ | Multilingual replies | £25 | Global brands |
Maisie AI | ★★★★☆ | Pre-purchase support | £29 | DTC |
Shopify Inbox | ★★☆☆☆ | No AI | Free | Micro stores |
Top 10 Customer Service AI Chatbot for Shopify
1. AeroChat — Best Shopify AI Chatbot for Customer Service (2026 Winner)
AeroChat is a purpose-built AI chatbot for Shopify designed to deliver fast, conversational, human-like customer support across multiple channels. Unlike generic support bots, AeroChat is deeply integrated with Shopify’s core platform, giving it powerful order-level capabilities that matter most for online merchants.
Whether you’re in the USA, UK, Australia, UAE, or any major ecommerce market, AeroChat helps brands automate customer support while maintaining a personalised customer experience.
Key Features
Real-time order tracking & status updates directly from Shopify
Automated returns, refunds, and exchanges without manual support
AI responses trained on your store policies, FAQs, and product data
24/7 autonomous support agent for web chat and social channels
Multichannel support: Website chat + WhatsApp + telegram+ Facebook Messenger
Smart recommendations for both support and sales conversations
Auto-tagging and auto-routing to human agents when needed
Why AeroChat Ranks #1 Globally
Deepest Shopify order-level integration — supports real purchase actions, not just FAQ replies
Automates up to 70% of support queries, significantly reducing manual workload
Delivers human-like, context-aware conversations in multiple languages
Reduces support team workload by 50–80% on average
Designed specifically for Shopify stores — unlike generic SaaS chatbots
Global Performance
Effective for brands in North America (USA & Canada), Europe (UK & EU), Asia-Pacific (Australia & Singapore), and Middle East (UAE, KSA)
Performs strong across both high-transaction markets and multilingual audiences
Pros
Built specifically for Shopify (not a generic chatbot)
Handles real order actions — tracking, refunds, changes
Multichannel support (web + social messaging apps)
24/7 automated agent with contextual understanding
Reduces support workload significantly
Cons
Advanced features require paid plans
Overkill for very small hobby shops with minimal support
Pricing
Plans start from approximately $36/month (varies by region and feature set)
Best For
Growing Shopify brands in USA, UK, Australia, UAE, and global markets
Teams looking to automate support while preserving quality
Stores needing multilingual, order-enabled customer service support
Ecommerce operations scaling beyond manual support
Check out the Shopify demo here
2. Gorgias Automate — Best for Enterprise Support
Gorgias is the leading helpdesk for Shopify, and its Automate AI feature now handles a major share of repetitive support tickets.
Key Features
AI answer suggestions based on past tickets
Automated order edits, cancellations, and refunds
Self-service support portal
Deep Shopify sync
Pros
Ideal for high-volume support teams
Fast ticket deflection
Robust reporting tools
Cons
Pricing increases with ticket volume
Requires full helpdesk setup
Pricing: From £8 + usage
Best For: Enterprise-level customer service.
3. Tidio + Lyro AI — Best for Small Stores
Tidio is one of the easiest support chatbots to deploy for Shopify.
Key Features
Lyro AI chatbot
Offloading basic FAQs
Order lookup automations
Live chat hybrid mode
Pros
Clean interface
Affordable
Quick setup for beginners
Cons
Limited operational automations
Not ideal for high-volume stores
Pricing: £0–£45/month
Best For: Small Shopify shops.
4. Re:amaze — Best Omnichannel Support Chatbot
Re:amaze is powerful for brands that need high-quality support across all communication channels.
Key Features
AI auto-replies
Email, SMS, IG, Messenger support
Team collaboration tools
Automation workflows
Pros
Strong multi-channel capabilities
Reliable support automation
Cons
Dated UI
Requires setup time
Pricing: £26–£57/month
Best For: Multi-channel brands.
5. Heyday by Hootsuite — Best for Retail Chains
A conversational commerce and support chatbot built for mid-size to large retailers.
Key Features
AI-driven Q&A
Order support automation
Instagram + Messenger automation
Multilingual responses
Pros
Strong retail-specific features
Great for product-related queries
Cons
Not designed for small stores
Pricing: ~£49/month
Best For: Retail & enterprise stores.
6. Relish AI — Best for Simple Support Automation
Relish AI provides a lightweight customer-service assistant.
Key Features
FAQ automation
Product Q&A
Order lookup
Behaviour-triggered support
Pros
Quick to launch
Affordable
Cons
Limited API-powered features
Pricing: £0–£39/month
Best For: Early-stage Shopify stores.
7. Chatra — Best for Hybrid Live Chat + AI
Chatra blends real human chat with automation.
Key Features
Automated responses
Typing preview
Trigger-based support
Cart-saving messages
Pros
Simple UI
Good for small teams
Cons
Basic AI
Limited Shopify automation
Pricing: £19–£32/month
Best For: Small to mid-size teams.
8. DeepAI Chat for Shopify — Best for Multilingual Support
A GPT-powered chatbot ideal for international customers.
Key Features
Over 20 language options
Contextual product recommendations
AI responses trained on store content
Pros
Strong for global brands
Natural conversational style
Cons
Weaker support for order-level tasks
Pricing: £25–£60/month
Best For: International eCommerce brands.
9. Maisie AI — Best for Conversational Support + Sales
Originally built for sales, but now features helpful support automation.
Key Features
Product Q&A
Order FAQs
Behaviour-based chat triggers
Pros
Great for pre-purchase support
Engaging customer interaction
Cons
Not ideal for post-purchase operations
Pricing: £29/month
Best For: DTC Shopify brands.
10. Shopify Inbox — Best Free Option
Shopify Inbox provides basic chat capabilities with minimal automation.
Key Features
General customer inquiries
Saved replies
Basic insights
Pros
Completely free
Easy to activate
Cons
Not a true AI bot
No order automation
No advanced routing
Pricing: Free
Best For: Micro stores with very low support volume.
Which Shopify AI Chatbot Is Best for Customer Service in 2026?
Choosing the best Shopify AI chatbot for customer service in 2026 depends on your store size, order volume, automation requirements, and growth stage. Some Shopify merchants prioritise deep order automation like refunds and cancellations, while others focus on multilingual support, enterprise helpdesk workflows, or conversational sales engagement.
Not all Shopify chatbots are built the same. Some only automate FAQs, while others integrate directly with Shopify’s API to perform real-time order actions. Below is a breakdown of which type of AI chatbot is best depending on your operational needs.
Best Overall Shopify AI Chatbot (Full Automation + Order Actions)
For fast-growing ecommerce brands, a fully integrated AI-powered Shopify chatbot is the strongest solution. These tools focus on deep Shopify API access, contextual AI responses, and real order-level automation.
What defines the best overall Shopify AI chatbot:
• Real-time order tracking, refunds, and exchanges
• Context-aware AI conversations (not scripted flows)
• 24/7 automated customer support
• Multichannel support (website chat + messaging apps)
• High ticket deflection and workload reduction
For most US, UK, AU, and global ecommerce brands, AeroChat ranks highest in this category because it performs real purchase actions instead of simply answering FAQs.
Best for search intent like:
“best Shopify AI chatbot for customer service”
“AI chatbot with Shopify order automation
Best Shopify AI Chatbot for Enterprise Support Teams
Enterprise-level Shopify brands require structured workflows, advanced reporting dashboards, ticket routing automation, and deep Shopify API access.
This category focuses on:
• Automated ticket classification
• Helpdesk + Shopify backend integration
• Advanced reporting & performance analytics
• Workflow-based automation rules
• Scalable AI for high-volume ecommerce operations
While Gorgias Automate is widely used among enterprise teams due to its helpdesk-first infrastructure, AeroChat is increasingly preferred by fast-scaling Shopify brands that want direct order-level automation without relying on heavy ticket-based systems.
Unlike traditional helpdesks, AeroChat performs real-time order actions (refunds, exchanges, cancellations) inside the chat interface — reducing dependency on manual ticket queues.
Best for queries like:
“enterprise Shopify AI chatbot”
“Shopify helpdesk automation software”
“AI chatbot with Shopify backend access”
Best Shopify AI Chatbot for Small Stores
Small Shopify stores need affordable automation without complexity. Ease of setup and hybrid live chat + AI functionality matter more than enterprise-level workflows.
Ideal features for smaller brands:
• FAQ automation
• Basic order lookup
• Hybrid AI + live chat
• One-click Shopify App Store installation
• Budget-friendly pricing tiers
Tidio and Relish AI are suitable for early-stage stores due to simplicity.
However, AeroChat offers stronger long-term scalability, meaning small stores can start simple and grow into full order automation without migrating platforms later.
Best for:
“affordable Shopify AI chatbot”
“best chatbot for small Shopify store”
Best Shopify AI Chatbot for International & Multilingual Stores
Global ecommerce brands require AI chatbots that handle multilingual conversations and cross-border support queries seamlessly.
Key capabilities:
• Multilingual AI responses (20+ languages)
• Localised support automation
• AI trained on store policies and product data
• Natural conversational flow across regions
DeepAI Chat performs well for multilingual conversations.
That said, AeroChat combines multilingual support with order-level automation, which is crucial for international brands handling refunds, tracking, and exchanges across markets like the US, UK, Australia, UAE, and Singapore.
Best for:
“multilingual Shopify AI chatbot”
“AI chatbot for international ecommerce”
Best Shopify Chatbot for Conversational Support + Sales
Some Shopify brands prioritise conversational commerce and pre-purchase engagement rather than heavy post-purchase operations.
These stores focus on:
• Product recommendation automation
• Behaviour-triggered chat flows
• Cart recovery prompts
• Conversational product discovery
Maisie AI is designed primarily for conversational sales.
However, AeroChat stands out by combining both conversational sales and post-purchase automation, making it more versatile for brands that want a single AI system handling both support and revenue-driving conversations.
Best for:
“Shopify chatbot for sales”
“conversational commerce AI for Shopify”
How We Ranked the Best Shopify AI Chatbots in 2026
To create this list, we analysed and compared 10 leading Shopify AI chatbot apps based on real ecommerce performance, not marketing claims.
Each chatbot was evaluated on:
• Shopify integration depth (orders, refunds, tracking access)
• AI accuracy and contextual understanding
• Order automation capability
• Ticket deflection rate
• Multichannel support
• Scalability for US and global ecommerce brands
Our goal was simple: highlight Shopify AI chatbots that genuinely reduce manual support work, improve response speed, and scale customer service effectively.
Final Recommendation
The best Shopify AI chatbot in 2026 is one that offers:
• Deep Shopify API integration
• Real-time order automation
• Context-aware AI responses
• Multichannel deployment
• Strong ticket reduction
The best Shopify AI chatbot for customer service in 2026 is AeroChat, followed by Gorgias Automate, Tidio Lyro AI, and Re:amaze. AeroChat ranks highest due to native Shopify integration, real-time order automation, and advanced AI trained on store data.
Top Shopify AI chatbots ranked:
AeroChat — Best overall Shopify AI chatbot
Gorgias Automate — Best for enterprise stores
Tidio Lyro AI — Best for small stores
Re:amaze — Best omnichannel chatbot
Heyday — Best for retail chains
FAQ
What is the best AI chatbot for Shopify in 2026?
The best Shopify AI chatbot in 2026 is one that offers deep Shopify API integration, real-time order automation, and context-aware AI conversations. For most ecommerce brands, AeroChat ranks highest because it can automate order tracking, refunds, cancellations, and customer queries directly inside Shopify without relying on manual ticket handling.
Which is the best Shopify AI chatbot app for streamlined customer service?
A streamlined Shopify customer service chatbot should reduce support tickets while improving response speed. The best apps integrate directly with Shopify orders, customer data, and policies. AeroChat and Gorgias Automate perform strongly here, but AeroChat stands out for handling real order actions automatically instead of just generating replies.
Which chatbot integrates best with Shopify?
The best Shopify chatbot integrations provide real-time access to order data, inventory, and customer profiles via the Shopify API. AeroChat and Gorgias offer the deepest integrations, allowing automated order edits, refunds, cancellations, and tracking updates inside the chat interface.
Are Shopify AI chatbots worth it?
Yes. Shopify AI chatbots reduce manual support workload by automating repetitive queries such as tracking requests, refund questions, and product FAQs. For growing ecommerce brands in the US, UK, Australia, and global markets, AI chatbots improve response time, customer satisfaction, and operational scalability.
How to set up an AI chatbot in Shopify for free?
To set up a Shopify AI chatbot for free:
Visit the Shopify App Store
Install a chatbot app with a free plan
Connect it to your store
Upload FAQs or allow AI training on store content
Activate chat on your website
Free plans are suitable for small stores, but advanced automation such as real-time refunds and exchanges typically requires a paid upgrade.
Can AI chatbots improve sales on Shopify?
Yes. AI chatbots increase conversions by offering product recommendations, answering pre-purchase questions, and reducing checkout hesitation. Advanced Shopify AI chatbots like AeroChat combine conversational commerce with post-purchase support automation, allowing stores to increase both revenue and efficiency.
Do Shopify AI chatbots support multiple languages?
Many modern Shopify AI chatbots support multilingual conversations. Tools like DeepAI Chat and AeroChat can respond in 20+ languages, making them suitable for international ecommerce brands serving global customers.
Can I train the chatbot with my store data anytime?
Yes. Most advanced Shopify AI chatbot apps allow continuous AI training using your store policies, FAQs, and product data. AeroChat supports ongoing training, enabling merchants to update responses anytime as their catalog or policies change.
What is the difference between a helpdesk chatbot and a Shopify-native AI chatbot?
A helpdesk chatbot typically works within a ticketing system and assists agents with responses. A Shopify-native AI chatbot integrates directly with Shopify’s backend, allowing it to perform real order actions such as refunds, exchanges, and cancellations without creating tickets. Shopify-native AI systems provide higher automation levels and faster resolution times.