Order Confirmation in Chat for WooCommerce
Yes. AeroChat sends the order confirmation for your WooCommerce store in the chat. A WooCommerce webhook tells AeroChat when an order is created. It sends the confirmation with the items, total and delivery method on WhatsApp to customers who opted in, or in the conversation where they bought. When the customer replies, it answers from the order and makes small changes within your rules, such as a delivery note.
This recipe puts the confirmation where customers actually read it, and turns their questions about it into answers. Part of connecting WooCommerce to WhatsApp and AI chat.
What happens today
The confirmation email lands in a promotions tab or spam. The customer isn’t sure the order went through, so they message to check, or order twice. If they spot a mistake, such as the wrong size or an old address, they write to you and wait while someone finds the order.
The flow that works
- A customer places an order on your WooCommerce store.
- The WooCommerce webhook sends the new order to AeroChat.
- AeroChat checks the customer opted in to WhatsApp messages at checkout, or that they are already chatting with you.
- It sends the confirmation: order number, items, total and delivery method, using your approved utility template.
- When the customer replies, AeroChat reads the order and answers, such as when it ships or what was charged.
- If they ask for a small change your rules allow, such as a delivery note, it adds it to the order. Address changes and cancellations run through their own workflows.
What it looks like on WhatsApp
AeroChat: Hi Priya, thanks for your order 70388 (example). 1 Weekender bag in tan, $129, Standard delivery to 14 Elm Rd. We’ll message you when it ships.
Customer: Great. Can the courier leave it with the neighbor if I’m out?
AeroChat: Yes, I’ve added “Leave with neighbor at 16 if out” to your order for the courier.
Customer: When will it ship?
AeroChat: Orders placed before 2pm ship the same day (example), so it goes out today.
In WooCommerce: order 70388 (example) gets a customer note “Leave with neighbor at 16 if out”, added from the chat.
The recipe
Copy this into AeroChat
When a new WooCommerce order arrives, and when a customer replies to its confirmation, follow these steps.
- When the webhook sends a new order, check the customer opted in to WhatsApp messages. If not, do nothing.
- Send the order confirmation template with the order number, items, total and delivery method.
- When they reply, find the order and check the phone matches the order.
- Answer questions about the order from WooCommerce and our knowledge base, such as when it ships.
- If they ask for a delivery note, add it to the order as a note.
- If they want to change the address or cancel, run our address change or cancellation workflow. If they report a mistake you can’t fix, pass it to our team with the order number.
Never share another customer’s order. Reply in the customer’s language.
Add the order statuses that should get a confirmation, such as processing only, to step 1 before you paste it.
What to connect
- WooCommerce webhook. In WooCommerce, go to Settings, Advanced, Webhooks, add a webhook with the topic Order created, and paste in the delivery URL AeroChat gives you.
- WooCommerce orders. In WooCommerce, go to Settings, Advanced, REST API, and add a key with read and write access. Copy the consumer key and consumer secret, and paste them in when AeroChat asks. Orders and order notes are documented at woocommerce.github.io/woocommerce-rest-api-docs.
- WhatsApp templates. Outside the 24-hour customer service window, a message you start on WhatsApp needs an approved template. See the WhatsApp message templates guide and what message templates are.
Need the wording? Start from the WhatsApp order confirmation templates. Changes after the confirmation run through address changes and order cancellation for WooCommerce.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect WooCommerce, add the webhook, choose your approved template, then switch it on. If it built the connection from WooCommerce’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which orders get a WhatsApp confirmation, and how customers opt in.
- The wording of your utility template.
- Which small changes AeroChat can make on its own.
The result to expect
Customers see their confirmation within seconds, in the app they read. Questions about the order are answered in the same thread, and fewer turn into tickets.
Measure it with your own numbers: “did my order go through?” messages, duplicate orders, and order questions answered without handover, for a month before and after.
Next: see the order confirmation workflow across every channel and order status for WooCommerce.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same WooCommerce connection behind it. See what each channel does on the WooCommerce integration page.
Channel versions: WhatsApp order confirmation.
Send your first order confirmation in chat
Connect WooCommerce, add the webhook, and place a test order with your own number.
Start your 7-day free trial. No credit card needed.
Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect WooCommerce for you, free. See plans.