Send a Trustpilot Review Invitation Link in WhatsApp
Yes. AeroChat works directly with Trustpilot. When a customer says their order arrived, thanks you, or asks how to leave a review, AeroChat creates a unique Trustpilot service review invitation link for them and sends it in the chat.
This recipe handles “it arrived, thanks!”, “where can I leave a review?” and “love it” in chat. Part of connecting Trustpilot to WhatsApp and AI chat.
What happens today
A customer messages to say the order arrived. It’s a good moment to ask for a review, and nobody does, because the reply is “glad you like it” and the chat ends. Later, a review email lands in a busy inbox and gets ignored. The customer was ready to review in the chat, where they already were.
The flow that works
- The customer says their order arrived, thanks you, or asks how to review.
- AeroChat checks who they are against their Shopify order.
- It creates a Trustpilot service review invitation link with their name, email, locale and the order number as the reference.
- It sends the link with one friendly line, in the same chat.
What it looks like on WhatsApp
Customer: Got the candles today, they smell amazing! (example)
AeroChat: So glad you like them! If you have a minute, would you tell others about your order on Trustpilot? Here is your link: [Trustpilot invitation link]. It takes about a minute.
Customer: Sure, will do.
In Trustpilot: a service review invitation link was created for this customer, with order #6614 as the reference.
The recipe
Copy this into AeroChat
When a customer says their order arrived, thanks us, or asks how to leave a review, follow these steps.
- Check their identity first: match the email or phone number they give, or the WhatsApp number they are messaging from, to their Shopify order.
- If they raised a problem with the order, help with the problem first. Ask about a review only once it is solved.
- Create a Trustpilot service review invitation link with their name, email, locale and the order number as the reference.
- Send the link with one friendly line asking them to share their experience.
- Don’t ask again in the same conversation if they say no.
Offer the link to every customer the same way, whether their message was positive or neutral. Reply in the customer’s language.
If you collect product reviews too, set the invitation to send customers on to your product review page after the service review.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can find the order and check who the customer is.
- Trustpilot. Create an API application in your Trustpilot Business account and copy the API key and API secret. Invitation links use both, as a business user. Paste them in when AeroChat asks.
- Your invitation allowance. Links created through the API count toward your Trustpilot invitation allowance.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Trustpilot, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Trustpilot’s public documentation, the checklist asks you to check it once against the current docs.
Want to ask after delivery without waiting for the customer to message? Outside the 24-hour customer service window, a business-initiated WhatsApp message needs an approved template. See WhatsApp message templates and our review request templates.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which moments in chat trigger the invitation.
- Whether customers go on to a product review page after the service review.
- Your invitation templates and allowance, which stay in Trustpilot.
The result to expect
Customers get the review link at the moment they are happiest with the order, in the chat they already use. More of them leave a review, and your team never has to ask by hand.
Measure it with your own numbers: invitation links sent in chat and new Trustpilot reviews, for a month before and after.
Next: see every Trustpilot workflow, including email invitations after delivery.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Trustpilot connection behind it. See what each channel does on the Trustpilot integration page.
Ask for reviews in the chat
Install AeroChat, paste the recipe, add your Trustpilot key and secret, and say “my order arrived” to your own store from WhatsApp.
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