Product recommendations in chat for TikTok Shop

Yes. AeroChat recommends products in TikTok Shop buyer chat. It asks the buyer their skin type, their size or what they saw in the LIVE, picks one or two of your own listings from your product details, says why in a sentence, and names the listing and variant to add to their cart. It checks stock in your Sheet first. The order and payment stay in TikTok Shop.

This recipe handles “which one should I buy?” in TikTok Shop buyer chat. Part of TikTok Shop and AeroChat.

What happens today

TikTok Shop buyers decide while they watch. They message during a LIVE or right after a video: which one is for me? A reply after the LIVE ends often comes too late.

The flow that works

A buyer asks for a recommendation in TikTok Shop buyer chat.
AeroChat asks one or two questions about what they need.
It compares your own listings from your product details.
It checks the variant in your Stock Sheet.
It recommends one product, names a second if it is a close call, and says which listing and variant to choose.

What it looks like in TikTok Shop buyer chat

Buyer: I have oily skin, which serum from your LIVE is for me? (example)

AeroChat: Hi! For oily skin, the Niacinamide 10% serum is the one we suggest. It is light and water-based. The Hydra serum from the same LIVE is richer and suits dry skin better. Choose “Niacinamide 10%, 30ml” in the serum listing.

Behind the reply: AeroChat answered from the skin-type notes in your product details and named the listing and variant.

The recipe

Copy this into AeroChat

When a buyer in TikTok Shop buyer chat asks which product to buy, follow these steps.

Ask what they need it for: their skin type, their size or what they saw in the LIVE. Ask no more than two questions.

Compare only our own listings, using our product details.

Check the variant in our Stock Sheet. Never recommend something out of stock.

Recommend one product and say why in one or two sentences. Name a second only if it is a close call.

Tell them the exact listing name and variant to choose.

Only state facts from our product details. Never compare with other shops or brands. Never send outside links in TikTok Shop buyer chat. Only mention vouchers that are in our knowledge. Reply in the buyer’s language.

Add your product details, with notes on who each product suits, to AeroChat’s knowledge before you paste it.

What stays in TikTok Shop

AeroChat handles the conversation. Listings, prices, vouchers, the order and the payment stay in TikTok Shop. AeroChat never sends payment links or outside links in TikTok Shop buyer chat.

What to connect

Your TikTok Shop. Connect it from the AeroChat dashboard. TikTok Shop sets its own approval steps for chat access, and our team takes you through them. See TikTok Shop and AeroChat.
Your product details. Website pages, product sheets or a catalog file. If you also run a Shopify store, AeroChat answers from your synced catalog.
Your Stock Sheet. A Google Sheet with the count for each variant.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist of what is left to switch on: connect your shop, add your knowledge, link your Sheet if the recipe uses one, then switch it on.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which products AeroChat suggests first when two fit.
Whether AeroChat mentions price, and only from your listings.
Which questions go to your team, for example bulk orders.

The result to expect

Buyers who are still deciding get a specific answer in seconds and the exact listing to choose, so fewer of them leave your shop to keep searching.

Measure it with your own numbers: chats that end in an order, for a month before and after.

The same workflow on your other channels

This recipe runs in TikTok Shop buyer chat and, with the same knowledge, on WhatsApp, Instagram, Messenger and your web chat. On those channels it can also act in your own store. See product recommendations across your store and chat channels.

Selling on more than one marketplace? The same workflow for Lazada, Shopee.

Questions

Does AeroChat recommend other shops’ products?

No. It compares only your own listings, from the product details you give it.

How does AeroChat know what is in stock?

It checks your Stock Sheet before it recommends. Keep the counts up to date, or connect your Shopify catalog if you run a Shopify store too.

Does this work on my other channels?

Yes. The same recipe runs on WhatsApp, Instagram and your web chat. See product recommendations in chat.

Help every TikTok Shop buyer pick the right product

Load your product details and Stock Sheet, paste the recipe, and ask your own shop which product to buy.

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See plans.

On Shopify? Install AeroChat from the Shopify App Store.