Discount Codes in Chat for Shopify
Yes. AeroChat gives shoppers the right discount code in the chat, with your Shopify store built in. It tells them which offer applies to their cart, creates a single-use code in Shopify when your rules allow one, and explains why a code was rejected at checkout. Every code follows the limits you set: the amount, the minimum order, who qualifies and when it ends.
This recipe handles “do you have a discount?” and “my code doesn’t work” without your team making codes by hand. Part of connecting Shopify to WhatsApp and AI chat.
What happens today
A shopper with a full cart asks if there is a deal. Someone has to remember which promotions are running, or make a code in Shopify admin, copy it and paste it back. Meanwhile the shopper waits, or searches coupon sites and finds an expired code. When a code fails at checkout, the shopper asks why, and the answer is usually a minimum spend or an excluded product that nobody explained.
The flow that works
- The shopper asks about a discount, or says their code failed.
- AeroChat checks the offers you run and tells them which one fits their cart, with its conditions.
- If a code failed, it looks the code up in Shopify and explains why: it ended, it needs a minimum order, it was already used, or it does not cover that product.
- If your rules allow a personal offer, for example for a first order or a cart over a set value, it creates a single-use code in Shopify with your amount, minimum and end date.
- It sends the code and tells the shopper to enter it at checkout.
- Anything outside your rules, such as a bulk discount request, goes to your team.
What it looks like on WhatsApp
Customer: My code SPRING20 isn’t working. I have the linen shirt and shorts in my cart. (example)
AeroChat: SPRING20 needs an order of US$80 or more, and your cart is US$72 (example). It’s your first order with us, so I can give you 10% off instead.
Customer: Yes please.
AeroChat: Here’s your code: WELCOME-7Q4K (example). It takes 10% off this order, works once and ends in 48 hours. Enter it at checkout.
In Shopify: a new basic discount code WELCOME-7Q4K is created for 10% off, limited to one use, ending in 48 hours.
The recipe
Copy this into AeroChat
When a shopper asks about a discount or says a code does not work, follow these steps.
- If they name a code, look it up in Shopify. Tell them in one line why it did not apply: ended, minimum order not met, already used, or product not covered.
- Tell them about the offers running now that fit their cart, with the conditions.
- If this is their first order, or their cart is over US$100 (example), create a single-use code in Shopify for 10% off (example), ending in 48 hours.
- Send the code and tell them to enter it at checkout.
- Offer one code per customer. Never stack offers and never go above 10%.
- If they ask for more, or for a bulk or trade price, hand the conversation to our team.
Never invent a code or a promotion. Reply in the customer’s language.
Change the amount, the conditions and the end time to match your margins before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard. AeroChat reads your discounts and their conditions, and the products the shopper names. New single-use codes are created in Shopify through its Admin API in the workflow you describe, with your amount, minimum order, usage limit and end date.
- Your knowledge base. Add your discount rules and current promotions, so AeroChat explains them in your words.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist of what is left: add your discount rules, then switch it on.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- The largest discount AeroChat may give, and the cart value it needs.
- Who qualifies: first orders, returning customers or a customer segment.
- How long a chat code stays valid.
The result to expect
Shoppers who ask about price get an answer while the cart is still open, and only within the limits you set. Fewer carts are left because a code failed with no explanation.
Measure it with your own numbers: orders that used a chat code, and the average discount per order, for a month before and after.
Next: see the discount code workflow across every channel and abandoned cart recovery for Shopify.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your Shopify store and email, with the same Shopify connection behind it. See what each channel does on the Shopify integration page.
Channel versions: Instagram discount codes.
Send your first discount code from the chat
Install AeroChat, paste the recipe, and ask your own store chat why a code with a minimum order does not work.
7-day free trial.