Connect Advanced Shipment Tracking for WooCommerce to WhatsApp and AI Chat
Yes. AeroChat works directly with Advanced Shipment Tracking for WooCommerce. Your WooCommerce store is built into AeroChat, and the plugin’s Shipment Tracking API runs on your own store. AeroChat reads the carrier, tracking number, tracking link and ship date on each order, answers “where is my order?” in the chat, and adds tracking to an order when it books a delivery, on WhatsApp, Instagram, web chat and every other channel your shoppers use.
Advanced Shipment Tracking, made by zorem, adds tracking numbers and carriers to WooCommerce orders and shows a Track link in your order emails and in My Account. Shoppers still message you on WhatsApp, Instagram, Messenger, Telegram, web chat or email to ask where their parcel is. AeroChat answers from the same tracking your team already enters. It reads the order in WooCommerce, reads the tracking the plugin saved on it, and replies with the carrier, the tracking number and the link in the same conversation. You describe the workflow in your own words, AeroChat builds it, and WooCommerce stays the place your team checks.
What you can do with Advanced Shipment Tracking, WooCommerce and AeroChat
- Answer “where is my order?” with the carrier and tracking number. AeroChat finds the WooCommerce order, reads its tracking and sends the carrier, the tracking number, the ship date and the tracking link.
- Explain an order with several parcels. An order can hold more than one tracking number. AeroChat lists each parcel with its carrier and link, and explains a Partially Shipped order.
- Give the delivery status. AeroChat reads the order status, such as Shipped, Partially Shipped or Delivered where your store uses it, with the ship date, and points the customer to the carrier’s latest scans.
- Add tracking to the order when AeroChat books the delivery. When a workflow books a shipment, for example with POS Malaysia, AeroChat writes the tracking number and carrier onto the WooCommerce order and can mark it Shipped, so your emails and My Account show it too.
- Replace tracking when a delivery is rebooked. If a shipment is booked again, AeroChat replaces the old tracking on the order with the new number, so the customer only sees the right link.
- Help when a tracking link does not open. AeroChat checks the carrier saved on the order against the carriers enabled in the plugin. If no link can be built, it gives the carrier and number, adds an order note and tells your team.
- Answer “has it shipped yet?”. If the order is still processing with no tracking, AeroChat says so and gives your dispatch times from the knowledge base.
What it looks like on WhatsApp
Customer: Hi, where is my order #3381? (example)
AeroChat: Order #3381 shipped on 7 November with DHL, tracking number 6301 2245 8812. You can follow it here: https://track.example.com/63012245 (example)
In WooCommerce: nothing changes. AeroChat read the order status and the tracking the plugin saved on order #3381.
Customer: I only got one box. Where is the rest of order #3402? (example)
AeroChat: Order #3402 is going out in two parcels. The first, with the mugs, was delivered. The second, with the teapot, shipped yesterday with Pos Laju, tracking number ER1234567MY. Here is its link: https://track.example.com/ER1234567MY (example)
In WooCommerce: nothing changes. The order is Partially Shipped and holds two tracking entries, which AeroChat read.
Works on every chat channel
Your shoppers ask about deliveries wherever they already message you. The same WooCommerce connection and the same workflows run on each of these channels.
| Channel | What your shoppers can do |
|---|---|
| Message your WhatsApp Business number to ask where an order is and get the carrier, tracking number and link. Voice notes are transcribed, so a spoken request works too. | |
| Do the same by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Do the same with your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| Telegram | Do the same with your business on Telegram. |
| Web chat | Ask from the chat on your WooCommerce store, right on the order page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
Your WooCommerce store is built into AeroChat. The AeroChat WordPress plugin syncs your products, stock, coupons and shipping, and orders connect through WooCommerce’s REST API with a consumer key and secret. See WooCommerce and AeroChat.
Advanced Shipment Tracking adds its own Shipment Tracking API to that same REST API, documented at docs.zorem.com. It runs on your own WordPress site and uses the same WooCommerce consumer key and secret, so there is no separate account to connect. Through it, AeroChat reads the tracking on an order, adds tracking, removes a wrong entry and reads the list of carriers you have enabled.
- What AeroChat reads: from WooCommerce, the order with its status, items, customer email and phone. From the Shipment Tracking API, each tracking entry on the order with its carrier, tracking number, tracking link and ship date, and the carriers enabled in the plugin.
- What AeroChat writes: new tracking entries with the tracking number, carrier and ship date, the order status change to Shipped or Partially Shipped when a recipe asks for it, removal of a tracking entry that was replaced, and order notes.
To connect, create a WooCommerce REST API key under WooCommerce, Settings, Advanced, REST API. Choose read access if AeroChat should only answer questions, or read and write if it should also add tracking. The carrier name must match a carrier enabled in the plugin, or the number is saved without a tracking link. Partially Shipped needs to be switched on in the plugin settings before a recipe can use it.
You describe the workflow in your own words, for example “when a customer asks where their order is, read the tracking on the WooCommerce order and send the carrier, number and link”. AeroChat builds the workflow as a draft and asks for the WooCommerce key by name. You enter it in the AeroChat dashboard. It never passes through the conversation.
The plugin stores tracking and builds links. It does not follow parcels on the carrier’s network by itself, so live scans come from the carrier’s tracking page. Delivery with POS Malaysia is built into AeroChat. See POS Malaysia and AeroChat.
Workflows to copy
Seven ready-made workflows for WooCommerce stores on Advanced Shipment Tracking. Copy one into AeroChat, add your WooCommerce key, and it runs on every channel.
1. Answer “where is my order?”
Copy this into AeroChat
When a customer asks where their order is, ask for their order number and check that the email or phone number on the WooCommerce order matches them. Read the tracking on the order. Reply with the carrier, the tracking number, the ship date and the tracking link. If there is no tracking yet, tell them the order has not shipped and give our dispatch times from the knowledge base. Never share another customer’s order. Reply in the customer’s language.
2. Explain an order with several parcels
Copy this into AeroChat
When an order has more than one tracking entry, or its status is Partially Shipped, list each parcel with its carrier, tracking number, ship date and link. If some items have not shipped yet, say which ones and give our dispatch times. Do not guess which items are in which parcel unless the order note says so.
3. Give the delivery status
Copy this into AeroChat
When a customer asks whether their order has been delivered, read the order status and its tracking. If the status is Delivered, tell them it was delivered and ask whether everything arrived. If it is Shipped, give the ship date and the tracking link so they can see the carrier’s latest scan. If they say a Delivered order did not arrive, collect the details, add an order note and hand the conversation to our team.
4. Add tracking when AeroChat books the delivery
Copy this into AeroChat
After you book a shipment with POS Malaysia for a WooCommerce order, add the tracking number to that order in Advanced Shipment Tracking with the carrier name exactly as it appears in our enabled carriers and today as the ship date. Mark the order Shipped. Then send the customer the carrier, the tracking number and the tracking link.
5. Replace tracking when a delivery is rebooked
Copy this into AeroChat
When a shipment for a WooCommerce order is booked again, add the new tracking number to the order and replace the existing tracking, so only the new entry remains. Add an order note with the old and new numbers. Tell the customer the new tracking number and link, and that the old one no longer applies.
6. Help when a tracking link does not open
Copy this into AeroChat
When a customer says their tracking link does not work, read the tracking on the order and check its carrier against the carriers enabled in Advanced Shipment Tracking. Give the customer the carrier name and the tracking number so they can search it on the carrier’s site. Add an order note that the tracking link is missing or wrong and hand the conversation to our team.
7. Answer “has it shipped yet?”
Copy this into AeroChat
When a customer asks whether their order has shipped, read the order status and its tracking. If it is still processing with no tracking, tell them it is being prepared and give our dispatch times from the knowledge base. If it has tracking, send the carrier, number and link. If it is past our dispatch time with no tracking, hand the conversation to our team with the order number.
Who uses it
WooCommerce stores that enter tracking by hand, by CSV import or from their shipping tool into Advanced Shipment Tracking use it to answer delivery questions in chat. These recipes fit a WooCommerce store:
What stays in WooCommerce and Advanced Shipment Tracking
WooCommerce stays your record of orders, and Advanced Shipment Tracking stays the place your tracking numbers live. Your team adds and edits tracking from the order screen or by CSV import the same way, and your order emails keep showing the Track link.
AeroChat handles the conversation. It reads the tracking to answer customers, adds tracking when your recipe books a delivery, and leaves the rest to WooCommerce, the plugin and your team.
WhatsApp workflows that use Advanced Shipment Tracking
These end-to-end WhatsApp workflows run with WooCommerce and Advanced Shipment Tracking behind them. See them all in the WhatsApp workflows library.
Questions
Does AeroChat work with Advanced Shipment Tracking for WooCommerce?
Yes. Your WooCommerce store is built into AeroChat, and the plugin’s Shipment Tracking API uses the same WooCommerce REST API key. AeroChat is not a zorem product, and AeroChat has no partnership with zorem.
Do I need the PRO version?
No. The Shipment Tracking API is in the free plugin. Tracking per item by SKU and quantity is a PRO feature, so the recipes on this page work at the order level.
Does AeroChat show live carrier scans?
AeroChat reads what the plugin stores: carrier, tracking number, link, ship date and the order status. For each scan on the carrier’s network, it sends the customer the tracking link.
Which plan do I need?
The free Advanced Shipment Tracking plugin is enough on the tracking side. On the AeroChat side, workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000. See plans.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
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