Answer Delivery Status Questions on WhatsApp With Advanced Shipment Tracking for WooCommerce

Yes. AeroChat works directly with Advanced Shipment Tracking for WooCommerce. When a customer asks whether their order has arrived, AeroChat reads the WooCommerce order status, such as Shipped, Partially Shipped or Delivered, with the tracking the plugin saved, and replies in the chat. If a Delivered order did not arrive, it collects the details and passes them to your team.

This recipe turns the order statuses Advanced Shipment Tracking adds to WooCommerce into clear answers in chat. Part of connecting Advanced Shipment Tracking for WooCommerce to WhatsApp and AI chat.

What happens today

Customers ask “has it been delivered?”, “why does it say shipped but nothing came?” or “is the rest of my order coming?”. Each answer needs someone to open the order, read the status, check the tracking and work out what to say. A parcel marked Delivered that never arrived needs the address, the date and a photo before anyone can act, and that takes several messages back and forth.

The flow that works

The customer asks whether their order has been delivered.
AeroChat finds the WooCommerce order and checks the email or phone number on it.
It reads the order status and the tracking entries with their ship dates.
Shipped: it gives the ship date and the tracking link for the carrier’s latest scan.
Partially Shipped: it says which parcels have gone out and that the rest is still coming.
Delivered: it confirms. If the customer says nothing arrived, it collects the details, adds an order note and hands the conversation to your team.

What it looks like on WhatsApp

Customer: It says my order #5021 was delivered but I don’t have it. (example)

AeroChat: I’m sorry about that. Order #5021 shipped on 5 November with DHL and shows as delivered. Can you confirm the delivery address and check with your building reception or neighbors?

Customer: Address is right. Reception doesn’t have it.

AeroChat: Thank you. I’ve passed this to our team with the tracking details. They will reply here today.

In WooCommerce: an order note on #5021 records that the customer reports the parcel missing, with the address confirmed and reception checked.

The recipe

Copy this into AeroChat

When a customer asks whether their order has been delivered, follow these steps.

Ask for their order number. Find the order in WooCommerce and check that the email or phone number on it matches the customer. If it does not match, do not share anything.

Read the order status and the tracking entries from Advanced Shipment Tracking.

If the status is Shipped, give the ship date, the carrier and the tracking link so they can see the latest scan.

If the status is Partially Shipped, list the parcels that have shipped with their links, and say the rest of the order is still being prepared.

If the status is Delivered, confirm it and ask whether everything arrived.

If they say a delivered parcel did not arrive, confirm the delivery address and ask them to check with neighbors or reception. If it is still missing, add an order note with what they told you and hand the conversation to our team.

If the status is still processing, tell them it has not shipped yet and give our dispatch times from the knowledge base.

Never promise a refund or a resend. Reply in the customer’s language.

The Delivered status depends on how your store sets it, by hand or with another tool. If your store does not use it, remove step 5 before you paste the recipe.

What to connect

Your WooCommerce store. Built in. Add a WooCommerce REST API key with read and write access, so AeroChat can add order notes. The Advanced Shipment Tracking API uses the same key.
Advanced Shipment Tracking. Installed on your store, with Shipped, and Partially Shipped if you use it, switched on in the plugin settings.
Your policies. Upload your dispatch times and your missing parcel policy to the AeroChat knowledge base.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect WooCommerce, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from zorem’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How long after delivery a missing parcel claim goes to your team.
Whether you ask for a photo of the delivery spot.
Who handles missing parcels and resends.

The result to expect

Customers know where their order stands without waiting for a reply. Missing parcel claims reach your team with the address and the checks already done, so the first reply can be a decision.

Measure it with your own numbers: delivery questions answered by hand per month, and how long a missing parcel claim takes to resolve.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same WooCommerce connection behind it. See what each channel does on the Advanced Shipment Tracking for WooCommerce page.

Answer your next delivery question in chat

Connect your store, paste the recipe, and ask your own number whether a test order was delivered.

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