TikTok Shop review request templates

A good TikTok Shop review request checks the order arrived well, then asks for a review in the app. Ask once, after delivery, in two lines. Fix any problem before you ask for stars. Below are 9 templates to copy. AeroChat handles the replies: thanks for good news, and passes problems to your team.

TikTok Shop rules to know before you send

Reply within your market’s time limit. The US policy asks sellers to answer every inquiry within 24 hours and tracks a 24-hour response rate. Other markets, such as Thailand and the Philippines, measure replies within 12 hours. Check Seller Center for your shop’s market. See TikTok Shop response time.
Keep the buyer on TikTok Shop. TikTok Shop prohibits using chat to direct customers off the platform, including off-platform returns or refunds. Its guidelines in markets such as Singapore also rule out third-party links, QR codes and contact details. None of the templates below use outside links.
Buyer chat only. These templates are for TikTok Shop buyer chat, the messages buyers send your shop about products and orders.

TikTok Shop rules from TikTok Shop Seller University, checked 11 November 2026: the US Customer Service Policy and the Singapore Customer Service Guidelines. Rules differ by market, so check Seller Center for yours.

9 TikTok Shop review request templates to copy

Replace the words in double curly brackets with your own details. Reviews happen in the TikTok app, so no outside links.

1. Simple ask

When to use it: a few days after delivery.

Hi {{buyer_name}}, we hope you love your {{product_name}}! If you have a moment, a review on your order in the TikTok app helps our shop a lot.

2. Check first

When to use it: to catch problems early.

Hi {{buyer_name}}, did your order arrive OK? If anything's not right, tell us here first and we'll fix it.

3. With a photo or video

When to use it: for products that look good on camera.

Hi {{buyer_name}}, thanks for your order! If you're happy with it, a review with a photo or short video helps other buyers see it.

4. After a LIVE purchase

When to use it: for buyers from your LIVE.

Hi {{buyer_name}}, thanks for buying during our LIVE! Now that it's arrived, we'd love to hear what you think in a review.

5. Usage tip, then ask

When to use it: for products with a learning curve.

Hi {{buyer_name}}, a quick tip for your {{product_name}}: {{usage_tip}}. Once you've tried it, a review would mean a lot to us.

6. Repeat buyer

When to use it: for loyal buyers.

Hi {{buyer_name}}, thanks for shopping with us again! A quick review on this order helps us keep improving.

7. After a fix

When to use it: when your team sorted a problem.

Hi {{buyer_name}}, thanks for your patience while we sorted that out. We hope everything's right now. A review in the app would mean a lot.

8. Small brand

When to use it: for founder-run shops.

Hi {{buyer_name}}, I'm {{founder_name}}, I started {{shop_name}}. Thank you for your order. Your review helps a small brand like ours grow.

9. Reply to a happy buyer

When to use it: when the buyer says they love it.

So glad to hear that, {{buyer_name}}! If you'd like, you can share that in a review on your order in the TikTok app.

Tips for writing your own

Ask once, after delivery.
Never ask for a review in the same message as a problem.
Don’t offer rewards for reviews unless TikTok Shop’s rules in your market allow it.

Send these automatically with AeroChat

AeroChat answers buyers in TikTok Shop buyer chat when they write, from the product details and policies you give it, in the buyer’s language. It hands problems to your team with the conversation attached. Orders, payment and shipping for TikTok Shop sales stay in TikTok Shop, so AeroChat points buyers to their order in the TikTok app. Keep the templates you start yourself ready to paste in Seller Center.

Template	What triggers it	Filled from
Reply to a happy buyer (9)	The buyer writes that they love their order.	The buyer’s message.
Check first (2)	A buyer replies with a problem.	Your return policy. AeroChat passes problems to your team.
Simple, photo, LIVE, tip, repeat, small brand (1, 3, 4, 5, 6, 8)	Messages you send yourself after delivery.	Delivered orders in Seller Center and your product tips.
After a fix (7)	Your team closes a problem.	The notes in the chat.

Copy this into AeroChat

When a TikTok Shop buyer tells us they love their order, thank them and say they can leave a review on the order in the TikTok app if they’d like to. When a buyer says something is wrong, such as a damaged item, a wrong shade or a missing part, say sorry, ask for a photo, explain our return policy and pass the chat to our team. Never ask for a review in the same message as a problem. Never share an outside link. Reply in the buyer’s language.

Add your return policy to AeroChat before you paste it.

Questions

When should I ask for a TikTok Shop review?

After delivery, once you’ve checked it arrived well.

Can I send a link to a review page?

No. TikTok Shop prohibits third-party links in chat in markets such as Singapore. Ask for the review in the TikTok app.

Does AeroChat handle unhappy replies?

Yes. It says sorry, asks for a photo, explains your return policy and passes the chat to your team.

Answer TikTok Shop buyers in one inbox

Connect your TikTok Shop and add your return policy, and AeroChat handles the replies to your review requests. Start your 7-day free trial. No credit card needed. See plans on the pricing page.

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On Shopify? Install AeroChat from the Shopify App Store.