Wix Online Programs Access Help on WhatsApp and in Chat

Yes. AeroChat works directly with Wix Online Programs. When a member cannot open a program, AeroChat checks their enrollment, any pending application and whether access is blocked on your site, then tells them what is wrong and what to do next.

This recipe answers “I paid but I can’t get in” in the chat, from the member’s own record in Wix. Part of connecting Wix Online Programs to WhatsApp and AI chat.

What happens today

A member says they cannot open the course. It could be the wrong login email, an application still waiting for approval, a plan that ended, or a limit on the site. Your team has to dig through the dashboard to find out which, while the member gets more frustrated and starts asking for a refund.

The flow that works

The member says they cannot open a program.
AeroChat asks for the email on their account and checks whether access to programs is blocked on your site.
It finds their participant record or join application for that program and reads the status.
It tells them what is wrong in one line and what to do: log in with the right email, wait for approval, finish payment, or talk to your team.

What it looks like on WhatsApp

Customer: I paid for the yoga challenge but it says I can’t access it. (example)

AeroChat: Sorry about that. What email did you pay with?

Customer: zoe@gmail.example

AeroChat: I can’t find a member account with that email. Is there another email you use with us?

Customer: Oh, maybe zoe@work.example

AeroChat: Found it. You’re joined to the 21-Day Yoga Challenge with zoe@work.example. Log in with that email on our site and open it from your member area. Here is the program page.

In Wix Online Programs: nothing changes. AeroChat found the member by her second email and read her participant record, which shows her as joined.

The recipe

Copy this into AeroChat

When a member says they cannot open or access a program, follow these steps.

Ask for the email they used to join or pay.

Check whether access to programs is blocked on our site. If it is, apologize, tell them our team is on it and hand the conversation over.

Find their member account. If there is none with that email, ask for another email they might have used.

Find their participant record or join application for that program.

If they are joined, send the program page link and tell them to log in with the email on the record.

If their application is waiting for our approval or for payment, tell them which, and send the program page link if payment is waiting.

If they were suspended because a plan ended, removed, or left the program, explain it in one line and hand the conversation to our team if they want back in.

Never share another member’s details. Reply in the customer’s language.

Change what AeroChat says for each case, for example to point to your plans page when a plan has ended, before you paste it.

What to connect

Your Wix site. Built in. Connect Wix from the AeroChat dashboard and the chat is added to your site.
Wix Online Programs. Open the API Keys Manager in your Wix account (account owners and co-owners can create keys), create a key, give it access to your site only, and choose the Wix Online Programs and Wix Members permissions. Copy the key and your site ID, which is the part of your site dashboard URL after /dashboard/. Wix only accepts a site-level call with a key from the account that owns the site. Paste them in when AeroChat asks.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: add the Wix Online Programs key, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Wix’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Who is approved, suspended or removed, which you manage in Wix Online Programs.
When AeroChat hands an access problem to your team.
What AeroChat offers when a member’s plan has ended, such as the link to renew.

The result to expect

Most access problems are sorted in the chat in a minute, often a login email mix-up. Members stop asking for refunds over something that was never broken.

Measure it with your own numbers: access questions handled in chat, and access complaints that reach your team, for a month before and after.

Next: let people join a program in the chat, or see every Wix Online Programs workflow.

Works on every chat channel

This workflow runs the same way on the chat on your Wix site, WhatsApp, Instagram, Facebook Messenger, Telegram and email, with the same Wix Online Programs connection behind it. See what each channel does on the Wix Online Programs integration page.

Solve access problems in chat

Connect your Wix site, paste the recipe, add your Wix key, and ask your own number why you cannot open a test program.

Start your 7-day free trial. No credit card needed.

Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Wix Online Programs for you, free. See plans.

On Shopify? Install AeroChat from the Shopify App Store.