Book Delyva Deliveries and Pickups From WhatsApp

Yes. AeroChat works directly with Delyva. When a customer confirms delivery in the chat, it creates the Delyva order with the service they picked, the recipient’s details and the time the courier should collect, and sends the consignment number in the same conversation.

This recipe books the delivery and the courier pickup without anyone retyping the address. Part of connecting Delyva to WhatsApp and AI chat.

What happens today

A customer agrees to delivery in the chat. Someone copies the address into Delyva, chooses the courier, sets the pickup time and then messages the tracking number back. Orders that come in at night wait until morning to be booked.

The flow that works

The customer confirms the order and the delivery service.
AeroChat reads back the recipient’s name, phone and full address.
It creates the Delyva order with your shop as the pickup point and a pickup time from your next collection slot.
It tells the customer the delivery is booked.
It sends the consignment number once Delyva returns it, usually within seconds.

What it looks like on WhatsApp

Customer: OK go ahead with next-day. Send to Aaron, 017-222 3344, 15 Jalan Example, Ipoh 30450. (example)

AeroChat: Thanks. Booked with next-day delivery to Aaron in Ipoh. The courier collects from us tomorrow between 10am and 12pm (example).

AeroChat: Your consignment number is DX0001234567MY (example). You can ask me here for updates anytime.

In Delyva: an order is created with the chosen service, the recipient’s details and a scheduled pickup, then processed with a consignment number.

The recipe

Copy this into AeroChat

When a customer confirms a delivery, follow these steps.

Confirm the order and the delivery service they picked from the quote.

Ask for the recipient’s name, phone number and full address with postcode, and read them back.

Create the Delyva order with our shop as the pickup point, the items with their weight and size, the order number as the reference and a pickup time from our next collection slot.

Tell them it is booked and when the courier collects.

When Delyva returns the consignment number, send it in the same conversation.

If Delyva cannot process the order, tell the customer we are checking and hand the conversation to our team.

Reply in the customer’s language.

Add your collection slots and cut-off times before you paste it.

What to connect

Delyva. In your Delyva customer portal, go to Settings, then Integrations, and add a new API key. Paste it in with your customer ID when AeroChat asks.
Your knowledge base. Upload your shop address, product weights and sizes, and your collection slots.

Delyva can send a webhook when an order is created or fails. If you set one up for AeroChat, the consignment number or a failed booking can be passed on in the conversation it came from. If you take payment first, create the order as a draft and confirm it once payment is detected.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Delyva, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Delyva’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Your collection slots and cut-off times.
Whether orders are booked before or after payment.
Who handles bookings Delyva cannot process.

The result to expect

Deliveries are booked the moment the customer confirms, at any hour, with the address they checked. Your team packs parcels instead of retyping addresses.

Measure it with your own numbers: deliveries booked from chat, and failed deliveries from wrong addresses, for a month before and after.

Delivery with POS Malaysia is built into AeroChat, so you can book it without an API setup. See how it works.

Next: track Delyva deliveries on WhatsApp.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same Delyva connection behind it. See what each channel does on the Delyva integration page.

Book your first Delyva delivery from the chat

Paste the recipe, add a key from your Delyva test account, and place a test order from your own number.

Start your 7-day free trial. No credit card needed.

Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Delyva for you, free. See plans.

On Shopify? Install AeroChat from the Shopify App Store.