Track Delyva Deliveries on WhatsApp

Yes. AeroChat works directly with Delyva. It reads the order’s tracking history from Delyva by its consignment number and replies with the latest status, and for deliveries on their way, the estimated arrival time Delyva gives.

This recipe answers “where is my delivery?” from Delyva, whichever courier carries it. Part of connecting Delyva to WhatsApp and AI chat.

What happens today

Customers message to ask where their parcel is, usually with an order number. Someone finds the Delyva order, opens the tracking and types the answer back. When you use several couriers, each one shows tracking in its own way.

The flow that works

AeroChat asks for the order number, or uses the one from the conversation.
It finds the Delyva consignment number for that order.
It reads the tracking history and replies with the latest status, where and when.
If the delivery is on its way and Delyva gives an estimated arrival time, it adds it.
If the delivery failed or is being returned, it hands the conversation to your team.

What it looks like on WhatsApp

Customer: The cake I ordered, #DL-3301, is it coming soon? (example)

AeroChat: Yes. The rider picked it up at 2:10pm and is on the way to you now. Delyva estimates arrival in about 25 minutes (example).

Customer: Perfect, thanks.

In Delyva: nothing changes. AeroChat read the order’s latest tracking status and estimated arrival time.

The recipe

Copy this into AeroChat

When a customer asks where their delivery is, follow these steps.

Ask for their order number if it is not already in the conversation.

Find the Delyva consignment number for that order.

Read the tracking history and reply with the latest status in one line, with where and when it happened.

If the delivery is on its way and Delyva gives an estimated arrival time, add it and say it is an estimate.

If it is delivered, tell them when.

If the delivery failed, was canceled or is being returned, tell them what Delyva shows and hand the conversation to our team.

Never share another customer’s details. Reply in the customer’s language.

Change the hand-over steps to match how your team handles failed deliveries before you paste it.

What to connect

Delyva. In your Delyva customer portal, go to Settings, then Integrations, and add a new API key. Paste it in with your company ID when AeroChat asks.
Your online store. Shopify, WooCommerce and Wix are built into AeroChat, so it can match the store order to the Delyva consignment.

Delyva gives an estimated arrival time while a delivery is on its way to pickup or to the customer, and not at other stages. Delyva can also send a webhook when tracking changes. If you set one up for AeroChat, a status change can be passed on to the customer in the conversation they started.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Delyva, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Delyva’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How AeroChat confirms who the customer is.
Whether it shares the estimated arrival time.
Who gets failed and returned deliveries.

The result to expect

Customers get one clear answer in seconds, whichever courier has the parcel. Your team handles only the failed deliveries, with the details already collected.

Measure it with your own numbers: tracking questions answered in chat, and tracking questions your team still answers, for a month before and after.

Delivery with POS Malaysia is built into AeroChat, so you can book it without an API setup. See how it works.

Next: compare Delyva courier prices on WhatsApp.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same Delyva connection behind it. See what each channel does on the Delyva integration page.

Answer your first where-is-my-delivery question

Paste the recipe, add a key from your Delyva test account, book a test delivery and ask your own chat where it is.

Start your 7-day free trial. No credit card needed.

Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Delyva for you, free. See plans.

On Shopify? Install AeroChat from the Shopify App Store.