Skip the Next Order in Chat with Bold Subscriptions
Yes. AeroChat works directly with Bold Subscriptions. When a subscriber asks to skip a delivery, AeroChat reads their upcoming orders from Bold, skips the one they choose and tells them when the next one ships.
This recipe turns “can I skip this month?” in WhatsApp, Instagram or web chat into a skipped order in Bold, in one conversation. Part of connecting Bold Subscriptions to WhatsApp and AI chat.
What happens today
A subscriber still has product left and does not want another box. They cannot remember how to log in to the customer portal, so they message you. If nobody skips the order before it is placed, they get charged, and the next message asks for a refund or a cancellation.
The flow that works
- The subscriber asks to skip a delivery.
- AeroChat finds them in Bold by the number they are messaging from and confirms their email against Shopify.
- It reads their upcoming orders and shows the next dates.
- It skips the date they choose in Bold.
- It confirms when the next order will ship.
What it looks like on WhatsApp
Customer: Going away for December, can you skip my box? (example)
AeroChat: Your upcoming boxes are on 3 December and 3 January. Should I skip 3 December?
Customer: Yes thanks
AeroChat: Done. 3 December is skipped. Your next box ships on 3 January. If your plans change, just ask and I’ll put December back.
In Bold Subscriptions: the 3 December order is skipped on the subscription.
The recipe
Copy this into AeroChat
When a subscriber asks to skip a delivery, box or order, follow these steps.
- Find them in Bold Subscriptions by the phone number they are messaging from, or ask for their subscription ID. Confirm their email matches their Shopify customer record.
- If they have more than one subscription, ask which one.
- Read the upcoming orders for that subscription and show the next two dates.
- Ask which date to skip, and skip that order in Bold.
- Confirm the skipped date and the date of the next order that will ship.
- If they ask to undo it, restore the skipped order in Bold and confirm.
Never skip without a clear yes. Reply in the customer’s language.
Change how many upcoming dates AeroChat shows to match your store before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
- Bold Subscriptions. In your Bold Account Center, open API access tokens, create a token with the Subscriptions scope and copy it. Paste it in when AeroChat asks.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Bold Subscriptions, then switch it on. If it built the connection from Bold’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Whether there is a limit on how many orders in a row a subscriber can skip.
- How AeroChat confirms who the subscriber is before it changes anything.
The result to expect
Subscribers skip in one short chat instead of canceling out of frustration. Fewer surprise charges and fewer refund requests.
Measure it with your own numbers: skips made in chat and cancellations, for a month before and after.
Next: see every Bold Subscriptions workflow, including pausing or canceling.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Bold Subscriptions connection behind it. See what each channel does on the Bold Subscriptions integration page.
Let subscribers skip in chat
Install AeroChat, paste the recipe, add your Bold token, and skip a test order from your own phone.
7-day free trial.