Pause or Cancel a Subscription in Chat with Bold Subscriptions
Yes. AeroChat works directly with Bold Subscriptions. When a subscriber asks to cancel, AeroChat offers a skip or a pause first, as you choose, and then pauses or cancels the subscription in Bold when they confirm.
This recipe handles “I want to cancel” in WhatsApp, Instagram or web chat, fairly and in one conversation. Part of connecting Bold Subscriptions to WhatsApp and AI chat.
What happens today
A subscriber who wants to stop sends a message and waits. Many of them only need a break: too much stock, a trip, a tight month. If nobody asks, they cancel for good. If nobody answers at all, they get charged again and dispute it.
The flow that works
- The subscriber asks to cancel.
- AeroChat confirms who they are and reads the subscription from Bold.
- It asks why in one line and offers a skip or a pause.
- If they choose a pause, it pauses the subscription in Bold.
- If they still want to cancel, it cancels the subscription in Bold and confirms no future orders will ship.
What it looks like on WhatsApp
Customer: Please cancel my subscription. (example)
AeroChat: I can do that. Can I ask why? If you just have too much at home, I can skip your next order or pause the subscription instead.
Customer: Too much at home honestly. Pause it.
AeroChat: Done. Your subscription is paused and no orders will ship. Message us any time and I’ll restart it.
In Bold Subscriptions: the subscription and its future orders are paused.
Customer: No thanks, just cancel. (example)
AeroChat: Done. Your subscription is canceled and no future orders will ship. Thank you for being a subscriber.
In Bold Subscriptions: the subscription is canceled and shows as inactive.
The recipe
Copy this into AeroChat
When a subscriber asks to cancel, stop or pause their subscription, follow these steps.
- Find them in Bold Subscriptions by the phone number they are messaging from, or ask for their subscription ID. Confirm their email matches their Shopify customer record.
- Read the subscription and confirm which one they mean.
- Ask in one line why they want to stop.
- Offer one alternative that fits the reason: skip the next order, or pause the subscription.
- If they choose a pause, pause it in Bold and tell them they can ask to restart it at any time.
- If they still want to cancel, cancel it in Bold and confirm no future orders will ship.
- If a paused or canceled subscriber asks to restart, reactivate the subscription in Bold and confirm the next order date.
Offer an alternative only once. Never make it hard to cancel. Reply in the customer’s language.
Change the alternatives you offer to match your store before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard.
- Bold Subscriptions. In your Bold Account Center, open API access tokens, create a token with the Subscriptions scope and copy it. Paste it in when AeroChat asks.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Bold Subscriptions, then switch it on. If it built the connection from Bold’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which alternative AeroChat offers before a cancellation, if any.
- Whether you want a short note to your team for every cancellation, with the reason given.
The result to expect
Subscribers who only need a break take one instead of leaving. Those who want to leave can, in one short chat, with no surprise charge after.
Measure it with your own numbers: cancel requests in chat, and how many ended as a skip or pause, month by month.
Next: see every Bold Subscriptions workflow, including skipping the next order.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Bold Subscriptions connection behind it. See what each channel does on the Bold Subscriptions integration page.
Handle cancel requests fairly in chat
Install AeroChat, paste the recipe, add your Bold token, and test a pause from your own phone.
7-day free trial.