View Points History in Chat with BLOY
Yes. AeroChat works directly with BLOY. When a customer asks why their points changed, AeroChat reads their activity from BLOY and explains each change with the date, the reason and the balance before and after.
This recipe answers “where did my points go?” in WhatsApp, Instagram or web chat, and passes real problems to your team with the details. Part of connecting BLOY to WhatsApp and AI chat.
What happens today
A customer expected more points, or sees fewer than last month. They message you, often sure something went wrong. Your team opens BLOY, reads the activity, works out what happened and explains it. Most of the time the answer is a redemption they forgot or points that are still on the way.
The flow that works
- The customer asks about a change in their points.
- AeroChat confirms who they are against their Shopify customer record.
- It reads their activity from BLOY.
- It lists the recent changes with the date, what happened and the points before and after.
- If points look missing for an order, it checks the order in Shopify and hands the conversation to your team with the details.
What it looks like on WhatsApp
Customer: I had 300 points last week and now I have 100?? (example)
AeroChat: Here is what changed. On 2 November you redeemed 200 points for the $10 off reward, which took you from 300 to 100. Your $10 off code is still available: BLOY-K8D3RQ (example). Would you like to use it now?
In BLOY: nothing changes. AeroChat read the customer’s activity and rewards.
The recipe
Copy this into AeroChat
When a customer asks why their points changed, where points went or what they earned points for, follow these steps.
- Confirm their email and check it matches their Shopify customer record.
- Read their activity from BLOY.
- List the last five changes, each with the date, what happened and the points before and after.
- If a redemption explains the change, check their BLOY rewards and remind them of any code they have not used.
- If they say points are missing for an order, look up the order in Shopify. If no matching activity is in BLOY, hand the conversation to our team with the order number and the activity list.
Do not add or remove points yourself. Do not promise points. Reply in the customer’s language.
Change the number of changes listed to match your store before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat can check orders.
- BLOY. In BLOY, go to Settings and scroll to the Public API section. Copy your API key and paste it in when AeroChat asks.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect BLOY, then switch it on. If it built the connection from BLOY’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Who on your team gets points problems that need a correction.
- How many past changes AeroChat lists.
The result to expect
Most points questions end with a clear explanation in the first reply. The few that need a correction reach your team with the order and the activity already attached.
Measure it with your own numbers: points questions answered in chat and those handed to your team, month by month.
Next: see every BLOY workflow, including checking a points balance.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same BLOY connection behind it. See what each channel does on the BLOY integration page.
Explain points changes in chat
Install AeroChat, paste the recipe, add your BLOY key, and ask your own chat where your points went.
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