Connect Wix Pricing Plans to WhatsApp, Instagram and AI Chat
Yes. AeroChat works directly with Wix Pricing Plans. It reads your plans and each member’s plan orders, sends the right plan to buy, confirms new purchases, and cancels, pauses or resumes a plan within your rules, through the Wix Pricing Plans API, on WhatsApp, Instagram, your Wix site’s chat and every other channel your members use.
If you sell memberships, subscriptions or class passes with Wix Pricing Plans, your members ask the same few questions again and again. When does my plan renew? Which plan should I take? How do I cancel? AeroChat answers them from Wix in the chat they started in. A member on WhatsApp asks when their next payment is, and AeroChat replies with the date from their plan order. A new customer asks which plan fits, and gets the plan and the link to buy it, with the welcome message once the purchase goes through. Your Wix site is built into AeroChat, and Wix Pricing Plans connects through Wix’s REST API with a key you create in Wix. You describe each workflow in your own words, AeroChat builds it, and Wix Pricing Plans stays your record of every plan.
What you can do with Wix Pricing Plans and AeroChat
- Answer “when does my plan renew?”. AeroChat finds the member’s plan order and replies with its status, the next payment date or the end date, and whether it will renew.
- Send the right plan to buy. AeroChat compares your plans for what the customer needs, sends the link to buy the one they choose, and welcomes them in the chat once Wix shows the new plan as active.
- Cancel a plan. AeroChat finds the plan, asks whether it should stop now or at the end of the paid period, and cancels it in Wix Pricing Plans.
- Compare plans. AeroChat reads your plans with their prices, payment cycles, durations and free trial days, and explains the difference in a few lines.
- Pause and resume a plan. If you allow it, AeroChat pauses an active plan when a member is away and resumes it when they are back. Wix adds the paused time to the plan.
- Answer “why was I charged?”. AeroChat reads the plan order, its price, its current cycle and its last payment status, and explains the charge plainly.
What it looks like on WhatsApp
Customer: When is my next membership payment? (example)
AeroChat: Can you confirm the email on your account?
Customer: sara@example.com
AeroChat: Thanks, Sara. Your Gold Monthly plan is active. The next payment of US$49 is on 3 December, and it renews every month until you cancel.
In Wix Pricing Plans: nothing changes. AeroChat found Sara’s member account, read her active plan order and its current cycle.
Customer: I’m moving away, I need to cancel my membership. (example)
AeroChat: Sorry to see you go, Sara. Your Gold Monthly plan is paid until 3 December. I can stop it now, or let it run until 3 December and not renew. Which would you like?
Customer: Let it run until the 3rd.
AeroChat: Done. Your plan stays active until 3 December and will not renew. No further payments will be taken.
In Wix Pricing Plans: the order is set to cancel at the next payment date. It stays active until 3 December, then ends.
Works on every chat channel
Your customers message you wherever they already are. The same Wix Pricing Plans connection and the same workflows run on each of these channels, and Wix Pricing Plans stays the record whichever one they use.
| Channel | What your customers can do |
|---|---|
| Web chat | Ask from the chat on your Wix site, without leaving the page. AeroChat adds the chat to your site when you connect Wix. |
| Message your WhatsApp Business number to compare plans, buy one, check their plan and next payment date, or pause or cancel it. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| Telegram | Send the same requests to your business on Telegram. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
There are two parts. Your Wix site is built into AeroChat: you connect Wix from the AeroChat dashboard, AeroChat adds the chat to your site, and it syncs your products, discounts and site pages. Wix Pricing Plans connects through Wix’s REST API, documented at dev.wix.com/docs/api-reference/business-solutions/pricing-plans. Through it, AeroChat reads your plans and the plan orders of each member, found through their member account email, and cancels, pauses or resumes orders. Each workflow uses only what its recipe asks for.
- What AeroChat reads from Wix Pricing Plans: your plans with their names, prices, payment cycles, durations and free trial days, and each member’s plan orders with their status, start and end dates, current cycle, whether they renew, any requested cancellation and the last payment status. It finds the member by their account email through Wix Members.
- What AeroChat writes to Wix Pricing Plans: cancellations, either now or at the next payment date, and pauses and resumes of active plans.
Open the API Keys Manager in your Wix account (account owners and co-owners can create keys), create a key, give it access to your site only, and choose the Wix Pricing Plans and Wix Members permissions. Copy the key and your site ID, which is the part of your site dashboard URL after /dashboard/. Wix only accepts a site-level call with a key from the account that owns the site.
Buying a plan happens on your own Wix site, where the customer pays on Wix’s page. AeroChat sends the link to the plan on your plans page, then watches for the new plan order. When Wix shows it as active and paid, AeroChat welcomes the customer in the chat, so nobody has to tell you they paid. AeroChat never sees card details. A one-time plan cannot be set to stop at the end of its period, because it already ends on its end date without renewing. AeroChat tells the member that instead of canceling it early.
You describe each workflow in your own words, for example “when a member asks when their plan renews, find their active plan and tell them the next payment date”. AeroChat builds the workflow as a draft and asks for the Wix key by name. You enter it in the AeroChat dashboard. It never passes through the conversation.
Workflows to copy
Six ready-made workflows for Wix Pricing Plans. Copy one into AeroChat, add your Wix key, and it runs on every channel above.
1. Answer “when does my plan renew?”
Copy this into AeroChat
When a member asks about their plan, ask for the email on their account and find their member account. Read their plan orders in Wix Pricing Plans and leave out unfinished checkouts. For an active plan that renews, give the next payment date and amount. For a plan with an end date, give the end date and say it does not renew. If a cancellation is already set, say when the plan ends. Never share another member’s plan.
2. Send the right plan to buy
Copy this into AeroChat
When someone asks how to join or which plan to take, ask what they need, such as how often they will come. Read our plans in Wix Pricing Plans and suggest the one that fits, with its price, payment cycle and any free trial. Send the link to that plan from our plans page in the knowledge base. Ask for the email they will use. When a new active, paid plan order appears for that member, welcome them in the chat and tell them what the plan includes.
3. Cancel a plan
Copy this into AeroChat
When a member wants to cancel, ask for the email on their account and find their active plan orders. Confirm which plan they mean. For a plan that renews, ask whether it should stop now or at the end of the paid period, and cancel it that way. For a one-time plan, tell them it already ends on its end date without renewing, and only cancel it now if they ask. Confirm the end date in the chat. Do not promise refunds. Our team handles them.
4. Compare plans
Copy this into AeroChat
When a customer asks about our plans or prices, read our plans in Wix Pricing Plans. Explain the difference in price, payment cycle, duration and free trial in a few short lines, using the plan names exactly as they are in Wix. Recommend one only if they tell you what they need. Only quote plans that are public.
5. Pause and resume a plan
Copy this into AeroChat
When a member asks to pause their plan, for example while traveling, find their active plan order. Pause it, and tell them payments stop while it is paused and the paused time is added to their plan. When they ask to come back, resume the plan and confirm the new end or payment date. Only pause plans that are active.
6. Answer “why was I charged?”
Copy this into AeroChat
When a member asks about a charge, find their plan orders. Tell them which plan the charge belongs to, its price, the payment cycle and the date the current cycle ends. If the last payment failed, say so plainly and hand the conversation to our team. If they want to stop future charges, offer the cancel workflow.
Who uses it
Businesses that sell memberships, class passes or subscriptions on a Wix site, such as studios, clubs, salons and online communities, use Wix Pricing Plans in chat to answer members without opening the dashboard. These recipes fit a business that runs on Wix and Wix Pricing Plans:
- Spa and wellness: package and membership balances.
- Hair and beauty salons: package balances.
What stays in Wix Pricing Plans
Wix Pricing Plans stays your record of every plan and member order. Plan setup, prices, benefits, checkout, payments, refunds and payment date changes all live there. Every change AeroChat makes appears on the order in Wix like a change made in your dashboard.
AeroChat handles the conversation. It answers plan questions, sends the right plan to buy, and cancels, pauses or resumes within your rules, and leaves the rest to Wix Pricing Plans and your team.
WhatsApp workflows that use Wix Pricing Plans
These end-to-end WhatsApp workflows run with Wix Pricing Plans behind them. See them all in the WhatsApp workflows library.
Questions
Does AeroChat work with Wix Pricing Plans?
Yes. Your Wix site is built into AeroChat, and Wix Pricing Plans connects through Wix’s REST API with an API key from your own Wix account. AeroChat is not a Wix product, and AeroChat has no partnership with Wix.
Can members cancel a Wix plan on WhatsApp?
Yes. AeroChat finds the member’s plan and cancels it in Wix Pricing Plans, now or at the end of the paid period, and confirms the end date in the chat.
Can AeroChat tell a member their renewal date?
Yes. Each plan order in Wix holds its current cycle and end date, so AeroChat replies with the next payment date for a renewing plan, or the end date for a plan that does not renew.
Which plan do I need?
On the Wix side, you need Wix Pricing Plans on your site and an API key from the API Keys Manager in your Wix account. On the AeroChat side, workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Answer your members from the chat
Connect your Wix site, paste the renewal recipe, add your Wix key, and ask your own WhatsApp number when a test plan renews.
Start your 7-day free trial. No credit card needed.
Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Wix Pricing Plans for you, free. See plans.
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