Check Wix Plan Status and Renewal Date on WhatsApp

Yes. AeroChat works directly with Wix Pricing Plans. When a member asks about their plan, AeroChat finds their plan order in Wix Pricing Plans and replies with its status, the next payment date or the end date, and whether it will renew.

This recipe answers “when does my plan renew?” and “is my membership still active?” in the chat. Part of connecting Wix Pricing Plans to WhatsApp and AI chat.

What happens today

Members rarely remember when their plan renews. They message to ask, or they find out when the charge arrives and ask why. Someone on your team looks them up in the dashboard and types the answer. Before a renewal date, the same question can come in dozens of times.

The flow that works

The member asks about their plan in chat.
AeroChat asks for the email on their account and finds their member account in Wix.
It reads their plan orders in Wix Pricing Plans and leaves out unfinished checkouts.
It replies with the plan name, its status, the next payment date and amount, or the end date, and whether it renews.

What it looks like on WhatsApp

Customer: Is my yoga pass still active? (example)

AeroChat: Let me check. What email is on your account?

Customer: mei@example.com

AeroChat: Thanks, Mei. Your 10-Week Pass is active and ends on 19 December. It is a one-time plan, so it will not renew. Would you like to see the plans you can move to after that?

In Wix Pricing Plans: nothing changes. AeroChat found Mei’s member account and read her plan order and its end date.

The recipe

Copy this into AeroChat

When a member asks about their plan, membership or renewal date, follow these steps.

Ask for the email on their account.

Find their member account in Wix by that email.

Read their plan orders in Wix Pricing Plans. Leave out unfinished checkouts.

For an active plan that renews, give the plan name, the next payment date and the amount.

For a plan with an end date, give the end date and say it does not renew.

If a cancellation is set, say the plan ends on its end date and will not renew.

If the plan is paused, ended or canceled, say so and offer the plans they can buy now.

Give dates in our time zone. Never share another member’s plan. Reply in the customer’s language.

Change the follow-up offer, for example to a plan you want to promote, before you paste it.

What to connect

Your Wix site. Built in. Connect Wix from the AeroChat dashboard and the chat is added to your site.
Wix Pricing Plans. Open the API Keys Manager in your Wix account (account owners and co-owners can create keys), create a key, give it access to your site only, and choose the Wix Pricing Plans and Wix Members permissions. Copy the key and your site ID, which is the part of your site dashboard URL after /dashboard/. Wix only accepts a site-level call with a key from the account that owns the site. Paste them in when AeroChat asks.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: add the Wix Pricing Plans key, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Wix’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Your plans, prices and renewal settings, which stay in Wix Pricing Plans.
What AeroChat offers after it answers, such as an upgrade or a renewal reminder.
Whether members can change their payment date, which your team does in the Wix dashboard.

The result to expect

Members get their plan status and renewal date in seconds, without logging in. Fewer surprised members ask why they were charged.

Measure it with your own numbers: plan questions handled in chat, and messages your team answers about renewals, for a month before and after.

Next: let members cancel in the chat, or see every Wix Pricing Plans workflow.

Works on every chat channel

This workflow runs the same way on the chat on your Wix site, WhatsApp, Instagram, Facebook Messenger, Telegram and email, with the same Wix Pricing Plans connection behind it. See what each channel does on the Wix Pricing Plans integration page.

Answer renewal questions in chat

Connect your Wix site, paste the recipe, add your Wix key, and ask your own number when a test plan renews.

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Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Wix Pricing Plans for you, free. See plans.

On Shopify? Install AeroChat from the Shopify App Store.