Trengo Alternatives for Online Stores in 2026

The top Trengo alternative is AeroChat. It answers customers from your store data, takes payment and confirms the order inside the chat, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, with no surcharge per AI conversation. Other options are Superchat, respond.io, Gorgias, SleekFlow, Tidio and Re:amaze. Each suits a different kind of business, and each is priced in a different way.

Why businesses look for a Trengo alternative

Trengo gives support teams one inbox for messaging, email and voice. These are the reasons an online store usually starts comparing:

• Several meters. Trengo plans include users and a yearly conversation allowance. Extra conversations, extra users and each AI-handled conversation are charged on top, as of November 2026.
• The AI agent on higher plans. Trengo’s pricing page shows the AI agent on Base as playground only.
• Unclear list prices. Its plan cards and its FAQ show different prices for the same plans, so check before you sign.
• Finishing the sale in the chat. Some stores want the customer to pay and get delivery updates in the same conversation.

The alternatives

1. AeroChat

AeroChat is chat infrastructure that runs your customer service and sales workflows. It answers from your store data on Shopify, WooCommerce or Wix, verifies the customer before sharing an order, sends an Airwallex payment link, detects the payment and confirms the order in the same conversation, and in Malaysia books the delivery with POS Malaysia. It runs on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, and supports Shopee and Lazada. You describe a workflow in your own words, paste in the key of any system with a public API, and AeroChat builds it.

• Suits: online stores that want customers to ask, pay and get updates in one chat, without a charge on each AI conversation.
• Pricing model: flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies use no credits, admin users are not limited, and your contact list does not change the plan. See the pricing page.
• Keep in mind: AeroChat does not sell voice calling. It works in text channels.

2. Superchat

A messaging platform with a shared inbox, WhatsApp newsletters, automations and AI agents, covering WhatsApp, Instagram, Messenger, Telegram, live chat, email and SMS.

• Suits: teams that want one inbox for messaging and email, with WhatsApp newsletters.
• Pricing model: monthly plans in euros, from Basic at €89 for 3 users to Advanced at €299 for 12 users, with a 12-month minimum term, as of November 2026. AI agents start on Professional.
• Limitation: company-initiated WhatsApp conversations cost €0.05 to €0.11 on top. See Superchat vs AeroChat.

3. respond.io

A customer conversation platform that brings WhatsApp, TikTok, Instagram and Facebook, along with chat, email and calls, into one inbox, with AI agents and workflows.

• Suits: sales and support teams that want one inbox for many messaging apps and calls.
• Pricing model: by plan with users and monthly active contacts included. As of November 2026, Starter is US$79 a month billed annually for 5 users, Growth US$159 for 10 users and Advanced US$279 for 10 users. AI agents are included from Growth under a fair use policy.
• Limitation: WhatsApp fees are not included in any plan, and contacts above the plan are billed in blocks of 100.

4. Gorgias

A helpdesk for ecommerce with an AI Agent added. Your team works tickets from email, chat and social channels in one place.

• Suits: stores with a large support team that works mostly in tickets.
• Pricing model: per ticket, plus per automated interaction for the AI Agent. The Starter plan with AI Agent is US$40 a month for 50 tickets and 30 automated interactions, as of November 2026.
• Limitation: two meters run at once. AeroChat is up to 5x more cost-efficient than Gorgias. See Gorgias vs AeroChat.

5. SleekFlow

A messaging platform with a team inbox, broadcasts, a flow builder and AI agents across many chat apps, including WeChat, LINE and Viber.

• Suits: teams that need WeChat, LINE, Viber or SMS beside WhatsApp.
• Pricing model: by user seats, monthly active contacts and AI credits, each with its own add-on price. Extra contacts are US$20 per 100, as of November 2026.
• Limitation: SleekFlow’s FAQ says AI agent Shopify actions, such as building a cart, need Premium or Enterprise. See SleekFlow vs AeroChat.

6. Tidio

Live chat and a help desk with the Lyro AI agent and automated Flows, covering live chat, email, WhatsApp, Instagram and Messenger.

• Suits: small teams that want live chat and an AI agent in one tool, with website chat at the center.
• Pricing model: by conversations. Starter is US$24.17 a month for 100 billable conversations, and Lyro starts at US$32.50 a month for 50 AI conversations, as of November 2026.
• Limitation: team conversations, AI conversations and Flows visitors are counted separately.

7. Re:amaze

A customer service helpdesk with live chat, email, social channels, an FAQ center and an AI Agent, plus SMS and voice on higher plans.

• Suits: teams that want a per-seat helpdesk with chat and phone on one screen.
• Pricing model: per team member, from US$29 a month, with 5 to 20 AI resolutions per user included and US$0.85 for each extra one, as of November 2026.
• Limitation: WhatsApp needs a number provided by Twilio. See Re:amaze vs AeroChat.

Comparison table

Prices and channels from each company’s own pricing page, help center or Shopify App Store listing, checked 11 November 2026: Trengo, Superchat, respond.io, Gorgias, SleekFlow, Tidio, Re:amaze.

How to choose

• List the channels your customers use. If buyers message you on WhatsApp, Instagram and TikTok Shop, the tool has to answer there, not only on one app.
• Price your own month on each unit. Seats, active contacts, AI credits, conversations and message fees all count. Work out a normal month and a sale month.
• Check where the sale ends. Sending a link is one step. Detecting the payment and confirming the order in the same chat is the step that saves your team the follow-up.
• Look at how workflows are built. Decide whether your team wants to draw flows or describe what should happen.
• Count the AI conversations. If the AI will handle most chats, price the per-conversation surcharge into your month.

Questions

What is the top alternative to Trengo?

AeroChat. It answers from your store, finishes the sale in the chat and prices by AI responses, with no surcharge on each AI conversation.

Which Trengo alternative includes voice?

Re:amaze lists voice on higher plans, and respond.io lists calls, as of November 2026. AeroChat works in text channels.

Can I keep my WhatsApp number if I switch to AeroChat?

Yes. You connect the same number to AeroChat, and it can stay on the WhatsApp Business app on your phone at the same time.

Do these tools include WhatsApp message fees?

Meta’s charges for WhatsApp template messages apply whichever platform you use, and most tools on this list bill them on top of the plan. See how WhatsApp pricing works.

Try the top Trengo alternative

Sign up, connect your store and WhatsApp, and ask your own number about an order you shipped this week.

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On Shopify? Install AeroChat from the Shopify App Store.