Superchat Alternatives for Online Stores in 2026

The top Superchat alternative is AeroChat. It answers customers from your store data, takes payment and confirms the order inside the chat, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, and prices by AI responses instead of users and credits. Other options are Trengo, respond.io, SleekFlow, Kommo, Wati and Tidio. Each suits a different kind of business, and each is priced in a different way.

Why businesses look for a Superchat alternative

Superchat gives teams one inbox for messaging and email, with WhatsApp newsletters and AI agents. These are the reasons an online store usually starts comparing:

• A 12-month minimum. Superchat’s pricing page says prices are net with a minimum contract term of 12 months, as of November 2026.
• Users, credits and add-ons. Plans set the number of users, WhatsApp numbers, automations, AI agents and credits, and each has an add-on price.
• Store data. Superchat’s pricing page does not mention Shopify. Its help center connects Shopify through Zapier.
• TikTok Shop and marketplaces. Superchat’s channel list does not include TikTok Shop, Shopee or Lazada.

The alternatives

1. AeroChat

AeroChat is chat infrastructure that runs your customer service and sales workflows. It answers from your store data on Shopify, WooCommerce or Wix, verifies the customer before sharing an order, sends an Airwallex payment link, detects the payment and confirms the order in the same conversation, and in Malaysia books the delivery with POS Malaysia. It runs on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, and supports Shopee and Lazada. You describe a workflow in your own words, paste in the key of any system with a public API, and AeroChat builds it.

• Suits: online stores that want customers to ask, pay and get updates in one chat, with the store connected directly.
• Pricing model: flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies use no credits, admin users are not limited, and your contact list does not change the plan. See the pricing page.
• Keep in mind: AeroChat does not list SMS today.

2. Trengo

A customer engagement platform with a shared inbox for WhatsApp, email, Instagram, Facebook, TikTok, live chat, voice and SMS, plus an AI agent.

• Suits: support teams that want messaging, email and voice in one inbox.
• Pricing model: monthly plans in euros with users and a yearly conversation allowance, from Base at €119 a month for 3 users and 1,200 conversations a year, plus €0.25 to €0.30 for each AI-handled conversation, as of November 2026.
• Limitation: AI conversations carry a surcharge on top of the plan. See Trengo vs AeroChat.

3. respond.io

A customer conversation platform that brings WhatsApp, TikTok, Instagram and Facebook, along with chat, email and calls, into one inbox, with AI agents and workflows.

• Suits: sales and support teams that want one inbox for many messaging apps and calls.
• Pricing model: by plan with users and monthly active contacts included. As of November 2026, Starter is US$79 a month billed annually for 5 users, Growth US$159 for 10 users and Advanced US$279 for 10 users. AI agents are included from Growth under a fair use policy.
• Limitation: WhatsApp fees are not included in any plan, and contacts above the plan are billed in blocks of 100.

4. SleekFlow

A messaging platform with a team inbox, broadcasts, a flow builder and AI agents across many chat apps, including WeChat, LINE and Viber.

• Suits: teams that need WeChat, LINE, Viber or SMS beside WhatsApp.
• Pricing model: by user seats, monthly active contacts and AI credits, each with its own add-on price. Extra contacts are US$20 per 100, as of November 2026.
• Limitation: SleekFlow’s FAQ says AI agent Shopify actions, such as building a cart, need Premium or Enterprise. See SleekFlow vs AeroChat.

5. Kommo

A messenger-based CRM with pipelines, a unified inbox, Salesbots and AI agents, covering WhatsApp, Instagram, TikTok, Messenger, Telegram, email and live chat.

• Suits: sales teams that manage leads through pipelines and close deals in chat.
• Pricing model: per user a month, from US$25 on Base to US$45 on Pro, with a minimum term of 6 months and AI credits per user, as of November 2026.
• Limitation: pricing is per user, and AI agents start on Advanced. See Kommo vs AeroChat.

6. Wati

A WhatsApp-first platform with a team inbox, broadcasts, chatbots and the Astra AI agent, plus Instagram, Facebook, TikTok, web chat and calling.

• Suits: businesses whose customers are mostly on WhatsApp and who send a lot of broadcasts.
• Pricing model: plans billed annually with users and Wati AI credits included, shown in local currency on its pricing page. The Shopify add-on is US$4.99 a month, as of November 2026.
• Limitation: template message charges are added on top and vary by message type and country.

7. Tidio

Live chat and a help desk with the Lyro AI agent and automated Flows, covering live chat, email, WhatsApp, Instagram and Messenger.

• Suits: small teams that want live chat and an AI agent in one tool, with website chat at the center.
• Pricing model: by conversations. Starter is US$24.17 a month for 100 billable conversations, and Lyro starts at US$32.50 a month for 50 AI conversations, as of November 2026.
• Limitation: team conversations, AI conversations and Flows visitors are counted separately.

Comparison table

Prices and channels from each company’s own pricing page, help center or Shopify App Store listing, checked 11 November 2026: Superchat, Trengo, respond.io, SleekFlow, Kommo, Wati, Tidio.

How to choose

• List the channels your customers use. If buyers message you on WhatsApp, Instagram and TikTok Shop, the tool has to answer there, not only on one app.
• Price your own month on each unit. Seats, active contacts, AI credits, conversations and message fees all count. Work out a normal month and a sale month.
• Check where the sale ends. Sending a link is one step. Detecting the payment and confirming the order in the same chat is the step that saves your team the follow-up.
• Look at how workflows are built. Decide whether your team wants to draw flows or describe what should happen.
• Check the contract term. A 12-month minimum suits some teams. Others want to start monthly and grow.

Questions

What is the top alternative to Superchat for an online store?

AeroChat. It reads your Shopify, WooCommerce or Wix store directly, finishes the sale in the chat and runs on TikTok Shop buyer chat too.

Which Superchat alternative connects to Shopify without Zapier?

AeroChat has Shopify built in. SleekFlow and Wati also list Shopify integrations on their own pages, as of November 2026.

Can I keep my WhatsApp number if I switch to AeroChat?

Yes. You connect the same number to AeroChat, and it can stay on the WhatsApp Business app on your phone at the same time.

Do these tools include WhatsApp message fees?

Meta’s charges for WhatsApp template messages apply whichever platform you use, and most tools on this list bill them on top of the plan. See how WhatsApp pricing works.

Try the top Superchat alternative

Sign up, connect your store and WhatsApp, and ask your own number about an order. Then ask for a product and say “I’ll take it”.

Start your 7-day free trial. No credit card needed.

On Shopify? Install AeroChat from the Shopify App Store.