Help Scout Pricing Explained: Per-User Plans, AI Answers and a Worked Monthly Example
Help Scout charges per user a month, and its AI Answers costs US$0.75 for each conversation the AI resolves, as of November 2026. A free plan covers up to 5 users and 100 contacts a month. Paid plans are Standard at US$25, Plus at US$45 and Pro at US$75 per user a month. Your bill grows with your team size and with how many conversations the AI resolves. AeroChat prices differently: flat monthly plans sized by AI responses, with no per-resolution fees.
How Help Scout prices its plans
Help Scout plans, from its pricing page, in US dollars. The page has a monthly and annual switch and shows a 16% saving for annual billing.
| Help Scout plan | Listed price | Users | Contacts helped | What it adds |
|---|---|---|---|---|
| Free | US$0 | Up to 5 | 100 a month | 1 inbox and 1 Docs site |
| Standard | US$25 per user a month | Up to 25 | Unlimited | Multiple inboxes, live chat and SMS, basic workflows, one basic SLA policy |
| Plus | US$45 per user a month | Up to 50 | Unlimited | Advanced workflows, round robin routing, Salesforce, Jira and HubSpot integrations |
| Pro | US$75 per user a month | Unlimited, minimum 10 | Unlimited | Unlimited workflows and SLA policies, SSO, HIPAA compliance, up to 50 light users |
From helpscout.com/pricing, checked 11 November 2026.
What costs extra
- AI Answers. Help Scout’s AI agent, Envoy, is an add-on at US$0.75 per resolution, billed monthly. A resolution is a conversation the AI resolves without human help, charged once per conversation even if the AI answers several questions. If the customer asks for more help, there is no charge. New accounts get 3 months of free, unlimited resolutions. You can set a monthly spending cap, and AI Answers turns off for the rest of the cycle when you reach it.
- Extra inboxes. US$10 a month each when paid annually, or US$12 a month.
- Extra Docs sites. US$20 a month each when paid annually, or US$24 a month.
- Other add-ons. HIPAA compliance, SSO on lower plans, IP restrictions and an onboarding specialist are listed as add-ons without a price on the page.
AI Assist, AI Drafts and AI Summarize, which help your team write and read replies, are listed as unlimited on the paid plans. Help Scout’s channels include email, live chat and Messenger, and Standard also lists SMS, WhatsApp and Instagram. Standard and Plus have a 15-day free trial.
A worked monthly example
An online store with 5 support users on the Plus plan, one extra inbox for a second brand, and AI Answers resolving 400 conversations a month after the 3 free months. The example uses the listed prices.
| Item | Calculation | Monthly cost |
|---|---|---|
| Plus plan | 5 users at US$45 | US$225 |
| Extra inbox | 1 at US$12, paid monthly | US$12 |
| AI Answers | 400 resolutions at US$0.75 | US$300 |
| Total | US$537 a month |
Two things move this number. Each person you add costs another US$45 a month. Each extra conversation the AI resolves costs another US$0.75, so a month with 800 AI resolutions adds US$300. If you set a spending cap to control that, AI Answers stops for the rest of the month once the cap is reached.
Where AeroChat’s model differs
- No per-resolution fees. AeroChat has flat monthly plans sized by AI responses. A busy month does not add a charge for each conversation the AI resolves.
- No per-user pricing. Admin users are not limited, and your team’s replies don’t count toward the plan. Adding people for a sale season does not change the bill.
- The AI acts, not only answers. AeroChat checks orders in your store after verifying the customer, sends an Airwallex payment link and confirms payment in the chat, and runs workflows you describe in your own words.
- More chat channels. WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, with Shopee and Lazada supported.
AeroChat works alongside your current helpdesk, or replaces it. If your team stays in Help Scout, AeroChat can answer and resolve chat conversations, open a Help Scout conversation when your team needs to step in, and tell customers the status of an existing one. See Help Scout and AeroChat.
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Every plan has a 7-day free trial. Payment links and WhatsApp broadcasts start on Growth. See current plans on the pricing page.
Questions
How much does Help Scout cost a month?
As of November 2026, Help Scout is free for up to 5 users and 100 contacts a month. Paid plans are listed at US$25, US$45 and US$75 per user a month, with a 16% saving for annual billing. AI Answers is extra, at US$0.75 per resolution.
Is Help Scout’s AI included in the plan?
AI Assist, AI Drafts and AI Summarize for your team are listed as unlimited. AI Answers, which replies to customers, is an add-on at US$0.75 per resolution after 3 free months.
Does Help Scout charge per contact?
Paid plans list unlimited contacts, as of November 2026. The free plan covers 100 contacts a month.
Can I use AeroChat with Help Scout?
Yes. AeroChat connects to Help Scout through Help Scout’s public API. It can open a conversation for your team and look up the status of an existing one for a customer in chat.
Price your own month on AeroChat
Sign up, connect your store and a channel, and run a week of real customer questions through AeroChat to see how many AI responses your month uses.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.