Answer Razorpay Curlec Subscription Questions on WhatsApp

Yes. AeroChat works directly with Razorpay Curlec. It reads the customer’s subscription in Razorpay Curlec and tells them its status, the next charge date and what happens after a failed charge while they are still in the chat.

This recipe answers recurring payment questions in chat from Razorpay Curlec Subscriptions: “Is my plan still active?”, “When is my next charge?”, “Why did my payment fail?”. Card changes and cancellations follow your rules. Part of connecting Razorpay Curlec to WhatsApp and AI chat.

What happens today

A member asks when they will be charged next, or why they got a failed payment email. Someone opens the Razorpay Curlec Dashboard, finds the subscription and reads its state before replying. Members who get no answer cancel, or stop paying without telling you.

The flow that works

The customer asks about their subscription.
AeroChat finds their Razorpay Curlec subscription.
It tells them whether it is active, paused or canceled, when the next charge is due and how many charges have been made.
If a charge failed, it explains that Razorpay Curlec will retry and passes card changes to your team.
If they ask to cancel and your rules allow it, it cancels at the end of the current billing cycle. Otherwise it hands over.

What it looks like on WhatsApp

Customer: When is my next coffee subscription payment? (example)

AeroChat: Your monthly subscription is active. The next charge of RM 79 is on 1 December, and you’ve had 4 deliveries so far.

Customer: Great, thanks.

In Razorpay Curlec: nothing changes. AeroChat read the subscription’s status, next charge date and number of charges.

The recipe

Copy this into AeroChat

When a customer asks about their subscription, follow these steps.

Confirm who they are with the email or phone number on their subscription.

Find their Razorpay Curlec subscription and read its status, next charge date and number of charges made.

If it is active, tell them the plan, the next charge date and the amount.

If it is pending because a charge failed, tell them Razorpay Curlec will retry the charge, and hand the conversation to a team member if they want to use another card.

If it is halted after retries, tell them their subscription is on hold and hand the conversation to a team member.

If they ask to cancel and our rules allow it, confirm with them and cancel at the end of the current billing cycle. Tell them the date it ends.

Never share another customer’s subscription. Reply in the customer’s language.

Decide whether AeroChat may cancel on request before you paste it. If not, remove the last step and it will hand cancellations to your team.

What to connect

Razorpay Curlec. Generate API keys in the Razorpay Curlec Dashboard under Account and Settings, then API Keys, and paste the Key Id and Key Secret in when AeroChat asks.
Your plans. Upload your plan names, what each includes and your cancellation policy to the AeroChat knowledge base.

Razorpay Curlec can also send webhooks when a subscription is charged, goes pending or is halted. If you set one up for AeroChat, the update can be passed on in the conversation the customer started.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Razorpay Curlec, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Razorpay Curlec’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Whether AeroChat may cancel at the end of the billing cycle.
How AeroChat confirms who the customer is.
Who handles card changes and halted subscriptions.

The result to expect

Members get clear answers about their plan in seconds, at any hour. Your team spends its time on failed charges and retention, with the subscription details already collected.

Measure it with your own numbers: subscription questions answered by hand per month, and halted subscriptions recovered, before and after.

Prefer payments built in? Airwallex is built into AeroChat, so payment links work without an API setup. See how it works.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same Razorpay Curlec connection behind it. See what each channel does on the Razorpay Curlec integration page.

Answer subscription questions from Razorpay Curlec

Paste the recipe, add your Razorpay Curlec test keys, create a test subscription, and ask your own number when the next charge is.

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Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Razorpay Curlec for you, free. See plans.

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