Answer Razorpay Curlec Payment Questions on WhatsApp

Yes. AeroChat works directly with Razorpay Curlec. It reads the customer’s payment link and its payments in Razorpay Curlec and tells them whether it is paid, partly paid or still open while they are still in the chat.

This recipe answers payment questions in chat from Razorpay Curlec. Paid links get a confirmation, partly paid links get the balance due, open links get sent again, and anything unusual goes to your team. Part of connecting Razorpay Curlec to WhatsApp and AI chat.

What happens today

A customer messages: “I paid by FPX, can you confirm?”. Someone opens the Razorpay Curlec Dashboard, searches for the link and checks its payments before replying. Until then the customer does not know whether the order is safe.

The flow that works

The customer asks about a payment.
AeroChat finds the link it sent in the conversation, or asks for the order number.
It reads the link and its payments in Razorpay Curlec.
If it is paid, it confirms the amount and the order. If it is partly paid, it gives the balance still due.
If it is unpaid, it sends the same link. If it expired or was canceled, it offers a new one. Disputes go to your team.

What it looks like on WhatsApp

Customer: I paid the deposit for booking #7012 yesterday. How much is left? (example)

AeroChat: I’ve checked. Your deposit of RM 500 was received yesterday at 9:15pm. RM 1,500 is still due on the same link before 1 March.

Customer: Got it, thanks.

In Razorpay Curlec: nothing changes. AeroChat read the link for booking #7012, shown as partially paid.

The recipe

Copy this into AeroChat

When a customer asks whether their payment went through, follow these steps.

Look for the payment link we sent in this conversation. If there is none, ask for their order number and find the link by its reference.

Read the link and the payments made on it.

If it is paid, tell them the amount and when it was paid, and confirm their order or booking.

If it is partly paid, tell them how much is paid and how much is still due on the same link.

If it is unpaid, tell them we have not received it and send the same link again. If it has expired or was canceled, offer a new link.

If they say money left their account but the link shows no payment, collect the order number, the time and how they paid, and hand the conversation to a team member.

Never share another customer’s payment. Reply in the customer’s language.

Change the hand-over steps to match how your team handles payment disputes before you paste it.

What to connect

Razorpay Curlec. Generate API keys in the Razorpay Curlec Dashboard under Account and Settings, then API Keys, and paste the Key Id and Key Secret in when AeroChat asks.
Your policies. Upload your payment and refund policy to the AeroChat knowledge base so the replies match what you have written.

Razorpay Curlec can also send webhooks when a link is paid or partly paid. If you set one up for AeroChat, the payment is confirmed in the conversation before the customer has to ask.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Razorpay Curlec, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Razorpay Curlec’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Whether an unpaid link is sent again automatically.
How AeroChat confirms who the customer is before sharing payment details.
Who handles disputed payments.

The result to expect

Customers get an answer about their payment in seconds, including what is still due on a deposit. Your team only looks at disputed cases, with the details already collected.

Measure it with your own numbers: payment questions answered by hand per month, and links that were paid after a reminder in chat.

Prefer payments built in? Airwallex is built into AeroChat, so payment links work without an API setup. See how it works.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same Razorpay Curlec connection behind it. See what each channel does on the Razorpay Curlec integration page.

Answer payment questions from Razorpay Curlec

Paste the recipe, add your Razorpay Curlec test keys, pay a test link, and ask your own number whether it went through.

Start your 7-day free trial. No credit card needed.

Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Razorpay Curlec for you, free. See plans.

On Shopify? Install AeroChat from the Shopify App Store.