Answer Razorpay Curlec Refund Questions on WhatsApp

Yes. AeroChat works directly with Razorpay Curlec. It reads the refunds on the customer’s payment in Razorpay Curlec and tells them whether each one is pending, processed or failed while they are still in the chat.

This recipe answers refund questions in chat from Razorpay Curlec. Processed and pending refunds get a clear answer with the usual timing. New refund requests and failed refunds go to your team. Part of connecting Razorpay Curlec to WhatsApp and AI chat.

What happens today

Your team issues a refund, and a few days later the customer asks where it is. Someone finds the payment in the Razorpay Curlec Dashboard, checks the refund and explains bank timing. The same customer often asks again before the money arrives.

The flow that works

The customer asks about a refund.
AeroChat finds the payment for their order and reads its refunds.
If a refund is processed, it gives the amount and date and explains that banks can take a few more days.
If it is pending, it says it is on its way, with the usual timing.
If it failed or there is no refund yet, it collects the details and hands the conversation to your team.

What it looks like on WhatsApp

Customer: You said you’d refund the canceled order #6977. Has it gone out? (example)

AeroChat: Yes. Your refund of RM 132 for order #6977 is being processed by Razorpay Curlec. Refunds usually reach your bank or card within 7 to 10 working days.

Customer: Thanks for checking.

In Razorpay Curlec: nothing changes. AeroChat read the pending refund on the payment for order #6977.

The recipe

Copy this into AeroChat

When a customer asks about a refund, follow these steps.

Ask for their order number if it is not already in the conversation.

Find the payment for that order in Razorpay Curlec and read its refunds.

If a refund is processed, tell them the amount and the date it was processed, and that it can take a few more working days to show, depending on their bank.

If a refund is pending, tell them it is on its way and that refunds usually take 7 to 10 working days to arrive.

If a refund failed, tell them we will sort it out, and hand the conversation to a team member with the order number.

If there is no refund and they are asking for a new one, do not promise anything. Collect the order number, amount and reason, and hand the conversation to a team member.

Never share another customer’s payments. Reply in the customer’s language.

Change the timing and the hand-over steps to match your refund policy before you paste it.

What to connect

Razorpay Curlec. Generate API keys in the Razorpay Curlec Dashboard under Account and Settings, then API Keys, and paste the Key Id and Key Secret in when AeroChat asks.
Your refund policy. Upload it to the AeroChat knowledge base with your usual refund timing for each payment method.

Razorpay Curlec can also send webhooks when a refund is processed or fails. If you set one up for AeroChat, the update can be passed on in the conversation the customer started.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Razorpay Curlec, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Razorpay Curlec’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Who issues new refunds.
How AeroChat confirms who the customer is before sharing refund details.
Who follows up on failed refunds.

The result to expect

Customers get the status of their refund in seconds instead of chasing your team. Your team issues refunds in Razorpay Curlec as before and only hears about the ones that need action.

Measure it with your own numbers: refund questions answered by hand per month, before and after.

Prefer payments built in? Airwallex is built into AeroChat, so payment links work without an API setup. See how it works.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same Razorpay Curlec connection behind it. See what each channel does on the Razorpay Curlec integration page.

Answer refund questions from Razorpay Curlec

Paste the recipe, add your Razorpay Curlec test keys, refund a test payment, and ask your own number where the refund is.

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On Shopify? Install AeroChat from the Shopify App Store.