Refund CHIP Payments from WhatsApp Within Your Limit

Yes. AeroChat works directly with CHIP. It checks the request against your refund policy and refunds the CHIP purchase in full or in part, up to the amount you set, while the customer is still in the chat.

This recipe handles refund requests in chat with CHIP. Small, clear cases are refunded at once under your rules. Anything bigger or unclear goes to your team with the details collected. Part of connecting CHIP to WhatsApp and AI chat.

What happens today

A customer asks for money back for a damaged or missing item. Someone reads the conversation, checks the policy, finds the purchase in CHIP and issues the refund, then replies. Small refunds wait in the same queue as big ones, and the customer chases twice before anyone answers.

The flow that works

The customer asks for a refund and says why.
AeroChat finds the CHIP purchase for the order and checks the reason against your refund policy.
If it meets the policy and is within your limit, it refunds that amount through CHIP, in full or in part.
It tells the customer the amount and that it is going back to how they paid.
If the amount is above your limit, outside the policy, or CHIP says the purchase cannot be refunded, it hands the conversation to your team.

What it looks like on WhatsApp

Customer: One of the two candles in order #5208 arrived cracked. (example)

AeroChat: Sorry about that. I’ve refunded RM 45 for the cracked candle. It goes back to the e-wallet you paid with. No need to send it back.

Customer: Thanks for sorting it so quickly.

In CHIP: a partial refund of RM 45 is made on the purchase for order #5208. It is within the RM 100 limit you set (example).

The recipe

Copy this into AeroChat

When a customer asks for a refund, follow these steps.

Ask for the order number and the reason, and a photo if the item is damaged.

Find the CHIP purchase we created for that order. Check that it is paid and how much can still be refunded.

Check the reason against our refund policy in the knowledge base.

If it meets the policy and the amount is RM 100 or less (example), refund that amount on the CHIP purchase, in full or in part.

Tell the customer the amount refunded and that it goes back to how they paid. Give the usual timing from our knowledge base.

If the amount is above the limit, the request is outside the policy, or CHIP says the purchase cannot be refunded, do not promise anything. Collect the details and hand the conversation to a team member.

Never refund more than the customer paid or more than CHIP shows as refundable. Reply in the customer’s language.

Set your own refund limit and policy before you paste it. Start low and raise it once you trust the results.

What to connect

CHIP. Create a secret key in the CHIP merchant portal under Developers, then API keys, and paste it in when AeroChat asks.
Your refund policy. Upload it to the AeroChat knowledge base with what counts as damaged, missing or late, and how long refunds usually take to arrive.

CHIP can also send webhooks when a refund completes or fails. If you set one up for AeroChat, the result can be passed on in the conversation the request came from.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect CHIP, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from CHIP’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

The refund limit AeroChat may use on its own.
Which reasons qualify, and whether a photo is needed.
Who handles refunds above the limit and disputes.

The result to expect

Small, clear refund requests are settled in the chat in minutes, under your rules. Your team handles the larger and unclear cases with the order, reason and photo already collected.

Measure it with your own numbers: refund requests per month, how many were settled in chat, and the time from request to refund, before and after.

Prefer payments built in? Airwallex is built into AeroChat, so payment links work without an API setup. See how it works.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same CHIP connection behind it. See what each channel does on the CHIP integration page.

Settle your first refund request in chat

Paste the recipe with a low limit, add your CHIP test key, pay a test purchase, and ask your own number for a partial refund.

Start your 7-day free trial. No credit card needed.

On Shopify? Install AeroChat from the Shopify App Store.