Answer CHIP Payment Questions on WhatsApp

Yes. AeroChat works directly with CHIP. It reads the customer’s purchase in CHIP and tells them whether it is paid, still open or failed while they are still in the chat.

This recipe answers payment questions in chat from CHIP. Paid purchases get a confirmation, failed attempts get the reason and the same link again, and anything unusual goes to your team. Part of connecting CHIP to WhatsApp and AI chat.

What happens today

A customer messages: “Money left my account but I got no confirmation”. Someone opens the CHIP portal, finds the purchase and checks its status before replying. Until then the customer worries, and some pay a second time.

The flow that works

The customer asks about a payment.
AeroChat finds the purchase it created in the conversation, or asks for the order number.
It reads the purchase in CHIP. If it is paid, it confirms the amount and the order.
If the last attempt failed, it says so plainly, with the reason CHIP gives, and sends the same link.
If a payment is still processing, or the customer disputes a charge, it says what it sees and hands over to your team where needed.

What it looks like on WhatsApp

Customer: I tried to pay for order #5133 with my card but it said declined. (example)

AeroChat: I’ve checked. Your card payment for order #5133 was declined by your bank, so you have not been charged. The link still works. You can try again with another card, FPX or an e-wallet.

Customer: OK, I’ll use FPX.

In CHIP: nothing changes. AeroChat read the purchase and its failed attempt.

The recipe

Copy this into AeroChat

When a customer asks whether their payment went through, follow these steps.

Look for the CHIP purchase we created in this conversation. If there is none, ask for their order number and find the purchase we created for that order.

Read the purchase. If it is paid, tell them the amount and when it was paid, and confirm their order.

If the last payment attempt failed, tell them they were not charged, give the reason in plain words if CHIP shows one, and send the same link again.

If the payment is still processing, tell them their bank is still confirming and that we will confirm here once it clears.

If the purchase was canceled or has expired, tell them and offer a new link for the same order.

If they say they were charged but the purchase is not paid, collect the order number, the time and how they paid, and hand the conversation to a team member.

Never share another customer’s payment. Reply in the customer’s language.

Change the hand-over steps to match how your team handles payment disputes before you paste it.

What to connect

CHIP. Create a secret key in the CHIP merchant portal under Developers, then API keys, and paste it in when AeroChat asks.
Your policies. Upload your payment and refund policy to the AeroChat knowledge base so the replies match what you have written.

CHIP can also send webhooks when a purchase is paid or a payment fails. If you set one up for AeroChat, the result is passed on in the conversation before the customer has to ask.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect CHIP, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from CHIP’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Whether a failed payment gets the same link again automatically.
How AeroChat confirms who the customer is before sharing payment details.
Who handles disputed payments.

The result to expect

Customers get an answer about their CHIP payment in seconds, with a clear next step when it failed. Your team only looks at disputed cases, with the details already collected.

Measure it with your own numbers: payment questions answered by hand per month, and failed payments that were later completed.

Prefer payments built in? Airwallex is built into AeroChat, so payment links work without an API setup. See how it works.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same CHIP connection behind it. See what each channel does on the CHIP integration page.

Answer payment questions from CHIP

Paste the recipe, add your CHIP test key, pay a test purchase with a wrong CVC, and ask your own number what happened.

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On Shopify? Install AeroChat from the Shopify App Store.