Connect Yotpo Reviews to WhatsApp and AI Chat for Shopify
Yes. AeroChat works directly with Yotpo Reviews. It reads your Yotpo reviews, star ratings and answered product questions, and submits new reviews and questions to Yotpo through its API, on WhatsApp, Instagram, web chat and every other channel your shoppers use.
If your Shopify store collects reviews and Q&A with Yotpo, AeroChat can use them in the conversation. A shopper on WhatsApp, Instagram, Messenger, Telegram, web chat or email asks whether a moisturizer works on dry skin, and AeroChat answers from what your buyers wrote in Yotpo. A question your team answered last month gets the same answer today. A happy customer can leave a review right there in the chat. Your Shopify store is built into AeroChat, and Yotpo connects through its public API. You describe the workflow in your own words, AeroChat builds it, and Yotpo stays the place your team manages reviews and questions.
What you can do with Yotpo Reviews and AeroChat
- Answer “what do other buyers say?”. AeroChat searches the Yotpo reviews for the product the shopper asks about and sums up what buyers said about the exact thing they asked, with a short quote.
- Share a product’s star rating. AeroChat reads the product’s rating summary from Yotpo and replies with the average score, the number of reviews and how the stars break down.
- Answer “is this store legit?”. AeroChat reads your store reviews from Yotpo and tells a first-time buyer what other customers said about ordering from you.
- Take a review in the chat. When a customer says they love their order, AeroChat checks the order in Shopify, asks for a score and a few words, and submits the review to Yotpo for that product.
- Answer product questions from your Q&A. AeroChat reads the questions your team or past buyers already answered in Yotpo and replies with that answer.
- Send new questions to your Q&A. When nothing answers the shopper’s question, AeroChat creates it in Yotpo for that product, so your team answers it where you answer every other question.
What it looks like on WhatsApp
Customer: Is the Cloud Cream good for very dry skin? (example)
AeroChat: The Cloud Cream has 4.7 stars from 318 reviews. Buyers with dry skin say it keeps their skin soft all day, and several use it as a night cream in winter. One wrote: “My flaky patches were gone in a week.” Would you like the 50 ml jar?
In Yotpo: nothing changes. AeroChat searched the reviews and read the rating for that product.
Customer: Can I use the Cloud Cream under makeup? (example)
AeroChat: Yes. Our team answered this one before: it absorbs in about a minute and works well under foundation. Several buyers say they wait a minute before applying makeup.
In Yotpo: nothing changes. AeroChat read the answered questions for the Cloud Cream.
Customer: My Cloud Cream came, I love it. (example)
AeroChat: Wonderful. Would you like to leave a quick review? How many stars would you give it, from 1 to 5?
Customer: 5. Rich but not greasy.
AeroChat: Thank you. Yotpo will email you a short link to confirm your review.
In Yotpo: a new 5-star review for the Cloud Cream is created, and Yotpo sends the customer its verification email.
Works on every chat channel
Your shoppers message you wherever they already are. The same Yotpo connection and the same workflows run on each of these channels, and Yotpo stays the record whichever one they use.
| Channel | What your shoppers can do |
|---|---|
| Message your WhatsApp Business number to ask what buyers say about a product, see its rating, ask a product question or leave a review. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Ask the same questions in the chat on your Shopify store, right on the product page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
There are two parts. Your Shopify store is built into AeroChat: you install AeroChat from the Shopify App Store and connect the store in the dashboard, and it syncs your products and looks up orders. Yotpo connects through its public API, documented at docs.yotpo.com. Through it, AeroChat reads reviews, ratings and questions, and submits new reviews and questions. Yotpo matches reviews to products by the product ID your store already sends to Yotpo, such as the Shopify product ID, so the two parts line up.
- What AeroChat reads from Yotpo: published reviews for a product or for the store, searchable by keyword and score, with their score, title, text and reviewer name, product rating summaries with the average score, review count and star distribution, and product questions with their public answers.
- What AeroChat writes to Yotpo: new product or store reviews submitted in chat, with the product, score, review text and the customer’s name and email, and new product questions with the shopper’s name and email.
To connect, log in to Yotpo, open Account Settings from the account menu, then General Settings. Copy your Store ID (formerly App Key). Click Get secret key, enter the code Yotpo emails you, and copy the API secret. Only the account administrator can see the secret. Yotpo’s help article lists these steps for all plans (as of November 2026). Reviews created through the API go to Yotpo as new reviews, and Yotpo emails the reviewer to verify them.
You describe the workflow in your own words, for example “when a shopper asks what people think of a product, search its Yotpo reviews and sum them up”. AeroChat builds the workflow as a draft and asks for the Yotpo Store ID and secret by name. You enter them in the AeroChat dashboard. They never pass through the conversation.
Workflows to copy
Six ready-made workflows for Yotpo Reviews. Copy one into AeroChat, add your Yotpo keys, and it runs on every channel.
1. Answer “what do other buyers say?”
Copy this into AeroChat
When a shopper asks what people think of a product, or asks about fit, quality or results, find the product in our Shopify catalog and search its Yotpo reviews for the thing they asked about. Reply with the average score and number of reviews, then sum up what buyers say in two or three sentences, with one short quote. If there are no reviews yet, say so and answer from the product description. Never make up a review. Reply in the customer’s language.
2. Share a product’s star rating
Copy this into AeroChat
When a shopper asks whether a product is good or well rated, read the product’s rating summary from Yotpo. Reply in one line with the average score and the number of reviews, for example “4.7 stars from 318 reviews”. If they ask how many were negative, read the star distribution and tell them. Then offer to share what buyers say.
3. Answer “is this store legit?”
Copy this into AeroChat
When a shopper asks whether our store is trustworthy, real or safe to buy from, read our top store reviews from Yotpo. Sum up in one or two sentences what customers say about ordering from us, with one short quote. Add our returns window and delivery times from the knowledge base. Do not argue or sound defensive.
4. Take a review in the chat
Copy this into AeroChat
When a customer says they are happy with an order, thank them and ask if they would like to leave a review. Check their order in Shopify by the email or phone number on it and confirm which product they mean. Ask for a score from 1 to 5 and a few words about the product. Submit the review to Yotpo for that product with their name, email, score and text. Tell them Yotpo will email them a link to confirm it. If the score is 1 or 2, do not push for a review. Ask what went wrong and hand the conversation to our team.
5. Answer product questions from your Q&A
Copy this into AeroChat
When a shopper asks a question about a product, first check the product description and our knowledge base. If the answer is not there, read the answered questions for that product in Yotpo. If the same question was answered, reply with that answer in your own words. Only use public answers. Reply in the customer’s language.
6. Send new questions to your Q&A
Copy this into AeroChat
When a shopper asks a product question that the description, knowledge base, reviews and Yotpo Q&A do not answer, tell them you will pass it to our team. Ask for their name and email if you do not have them. Create the question in Yotpo for that product with their name, email and the question in their words. Tell them our team will answer by email. Never guess an answer about safety, ingredients or compatibility.
Who uses it
Shopify stores where buyers want proof before they pay, such as beauty, clothing and home goods, use reviews and Q&A in chat to answer the questions that hold a sale back. These recipes fit a store that runs on Shopify and Yotpo:
- Beauty stores: ingredient and skin questions and product recommendations.
- Fashion stores: size and fit questions and product recommendations.
What stays in Yotpo
Yotpo stays your record of reviews and questions. Moderation, review requests, verification emails, answers, widgets on your product pages and your review settings all live there. Every review and question AeroChat submits goes into Yotpo, and you publish, hide or answer it the same way as the rest.
AeroChat handles the conversation. It reads reviews, ratings and answers to reply to shoppers, takes new reviews and questions in chat, and leaves the rest to Yotpo.
WhatsApp workflows that use Yotpo Reviews
These end-to-end WhatsApp workflows run with Yotpo and your Shopify store behind them. See them all in the WhatsApp workflows library.
- WhatsApp Review Requests After Every Visit or Order
- WhatsApp Product Recommendations From Your Catalog
- WhatsApp Complaint Handling With Tickets and Team Tasks
Questions
Does AeroChat work with Yotpo Reviews?
Yes. It connects through Yotpo’s public API with the Store ID and API secret from your own Yotpo account. It is not a Yotpo product, and AeroChat has no partnership with Yotpo.
Can customers leave a Yotpo review on WhatsApp?
Yes. AeroChat asks for the score and a few words in the chat and submits the review to Yotpo for the right product. Yotpo then emails the customer to verify it, and it goes through your normal moderation.
Does this work with Yotpo Loyalty too?
This page covers Yotpo Reviews. Yotpo Loyalty has its own API, and it connects to AeroChat the same way, with its own key.
Which plan do I need?
On the Yotpo side, you need your Store ID and API secret from Account Settings, General Settings. Yotpo’s help article lists finding them for all plans (as of November 2026). On the AeroChat side, workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Put your Yotpo reviews to work in chat
Install AeroChat, paste the reviews recipe, add your Yotpo keys, and ask your own chat what buyers say about your best seller.
7-day free trial.