Share Product Star Ratings on WhatsApp with Yotpo Reviews
Yes. AeroChat works directly with Yotpo Reviews. It reads the rating summary Yotpo keeps for each product and replies with the average score, the number of reviews and, if asked, how the stars break down.
This recipe answers “is this any good?” and “how is it rated?” in one line, from your own Yotpo ratings. Part of connecting Yotpo Reviews to WhatsApp and AI chat.
What happens today
A shopper sees your product in an ad or a story and asks in a DM whether it is any good. The stars are on the product page, but they are not on the product page. They are in a chat, and a reply an hour later reaches someone who has already scrolled on.
The flow that works
- The shopper asks how a product is rated, or whether it is any good.
- AeroChat finds the product in your Shopify catalog and reads its rating summary from Yotpo.
- It replies with the average score and the review count in one line.
- If the shopper asks about bad reviews, it reads the star distribution and answers honestly.
What it looks like on WhatsApp
Customer: How’s the Breeze desk fan rated? Any bad reviews? (example)
AeroChat: The Breeze desk fan has 4.5 stars from 176 reviews. 141 are five stars and 9 are one or two stars. Would you like to hear what the lower reviews mention?
Customer: Yes.
In Yotpo: nothing changes. AeroChat read the rating summary and star distribution for the Breeze desk fan.
The recipe
Copy this into AeroChat
When a shopper asks whether a product is good, how it is rated or how many reviews it has, follow these steps.
- Find the product in our Shopify catalog. If it is not clear which product they mean, ask.
- Read the product’s rating summary from Yotpo.
- Reply in one line with the average score, rounded to one decimal, and the number of reviews.
- If they ask about negative reviews, read the star distribution and tell them how many are one or two stars. Offer to sum up what those reviews mention.
- If the product has no reviews yet, say so and offer to answer questions from the product description.
- Offer the next step: hear what buyers say, see variants in stock, or add it to the cart.
Never round a rating up or hide negative reviews when asked. Reply in the customer’s language.
Change the next step to match how your store sells before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard, so AeroChat knows your products and stock.
- Yotpo Reviews. In Yotpo, open Account Settings, then General Settings. Copy your Store ID, click Get secret key, enter the emailed code and copy the API secret. Paste both in when AeroChat asks.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Yotpo, then switch it on. If it built the connection from Yotpo’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which reviews are published in Yotpo, and so count toward the rating.
- Whether AeroChat shares a rating for products with only a few reviews.
- What AeroChat offers after the rating.
The result to expect
Shoppers who find you in an ad, a story or a broadcast get the rating in the chat in seconds, and an honest answer when they ask about bad reviews. Your team stops looking up ratings to paste into replies.
Measure it with your own numbers: rating questions answered in chat, and orders placed in the same session as the chat, for a month before and after.
Next: see every Yotpo Reviews workflow, including answering review questions.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your store and email, with the same Yotpo connection behind it. See what each channel does on the Yotpo Reviews integration page.
Share your first rating in chat
Install AeroChat, paste the recipe, add your Yotpo keys, and ask your own chat how your best seller is rated.
7-day free trial.